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Locauto Group - Bari Aeroporto Reviews 

10,991
•
TrustScore 4.5 out of 5

4.7

Viale Enzo Ferrari, 70128 Palese, Bari / Puglia, IT

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See what reviewers are saying

Rated 5 out of 5 stars

Friendly reception staff. There was no pushing to sell the extra insurance just a polite question if it was required and accepted no and moved on. Garage staff friendly, fun and helpful. Car was a... See more

Company replied

Rated 5 out of 5 stars

The feature that allows the option to pay for late return is really useful. Google maps always under estimate the amount of travel time by more than an hour. Locauto's late return option demonstrates... See more

Company replied

Rated 5 out of 5 stars

We rented at the BARI airport. The staff in the airport was pleasant. The walk to their outside location was fine. The car was ready quickly. I did take the full insurance - added comfort to the proce... See more

Company replied

Rated 5 out of 5 stars

We had a 3-days vacation in Bari. So after arriving in airport we took a car at the airport brunch. Chat GBT recommended us Locauto as we had a very bad experience with Avis before. The same day late... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.7

All reviews

(10,991)

57,141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good rental service

Good rental service. But their email response is slow. The parking office is 10 minutes by walk (with luggagaes) from the airport building.

September 19, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Laszlo,thank you for your review.
We are glad that everything went smoothly, despite the delay in our response.

We have taken note of your feedback to help us improve our service, and we hope to welcome you back for a 5-star experience next time!

Elisa

Rated 5 out of 5 stars

Everything was great

Everything was great. The car, the service, the guys in the office, everything!

September 3, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Great experience

Did not have any problems.

September 19, 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Friendly staff

September 18, 2026
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Reply from Locauto Group - Bari Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Reliable, fast, and high-quality company.

I had rented a car from Locauto before and was satisfied, so I chose them again for my holiday in Bari. The service is fast and excellent, and the staff are polite and helpful. The car provided was new and clean—what more could one ask for? I will continue to choose this company for my future trips.

August 28, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

Perfect all around

The infodesk was in the airport and was very helpful. The car was close to the airport itself and everything went very smooth and well. When we brought the car back, everything went smooth as well. Highly recommend

September 18, 2026
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Reply from Locauto Group - Bari Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Easy car pickup and very flexible as I changed plans and was able to leave the car at a different location. All staff was very friendly and accommodating

September 11, 2026
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Reply from Locauto Group - Bari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Smooth, easy and worthy

The procedure was fast,
The car i got was great, Skoda Kamiq
Good comunication,

Cheaper that the others

September 17, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Easy, reliable car rental

Easy and quick to get a car without prior reservation. Prices are very reasonable with full insurance even on middle class cars, and staff is helpful. Only little surprise was that car hadn't been cleaned after previous users, as it had some sand/rocks and long hair in the salon. However, overall it was a positive experience.

September 14, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

Perfect service

Perfect service! There was a propmt reaction and support from the team. 20 min after the arival, we were in the car going to the wonderful area. No technical issues with the car. It took 2 min to leave the car back. Reccomend!

September 11, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 1 out of 5 stars

We picked our car up in bari puglia

We picked our car up in bari puglia. Our reservation was for 1230 our flight was slightly delayed there was a line up and paperwork. Bh the time we got the car it was 2pm. The agent said we could drop it off in lecce at 2. He forgot to tell us that the location on our voucher had changed 3 months before. They close between 2 and 4 which is in rental agreement . We assumed that we could drop keys in a drop box but they need to inspect the car so you have to book appointment for that which isn’t in the rental agreement. Would be fine so far with this except they charged us a day extra for a late fee. Won’t use this company again unless they refund this.

September 17, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Marie,thank you for your feedback.
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused by the lack of clear instructions regarding the drop-off procedure.
We completely understand your frustration regarding the unexpected extra day charge given these circumstances.
You can reach out our Customer Service team through our official contact portal:https://portale.locautorent.com/websitecs/cs-home.aspx
We hope to have the opportunity to regain your trust!
Elisa

Rated 5 out of 5 stars

Pick up went smoothly at Bari Airport

Pick up went smoothly at Bari Airport. Pleasant and helpful staff. Car upgrade offered at a reasonable extra cost to an automatic, which Made my driving experience so much less stressful! Return of vehicle also went well. The only suggestion I would make would be to perhaps open the return office at 07.00 instead of 08.00, with regard to the potential for queuing at airports nowadays. All in all I would recommend Locauto!

September 10, 2026
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Reply from Locauto Group - Bari Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Everything was great

Everything was great – smooth rental process, clean car, and excellent service. Highly recommended! ⭐⭐⭐⭐⭐

September 17, 2026
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Reply from Locauto Group - Bari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 4 out of 5 stars

Locauto replaced the vehicle having a problem

I got an electronic problem with the panda Hybrid, and needed to replace it at the airport. Locauto replaced immediatly the vehicle without any problem.
Efficient.

September 10, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Xavier,thank your for review.
We are glad that you enjoyed our service and we hope to welcome you back for a 5-star experience next time!
Chiara

Rated 5 out of 5 stars

You guys are top

September 17, 2026
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Reply from Locauto Group - Bari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Locauto saved our holiday at 23:44!

We were delayed 3.5hrs by NATS outage. Our pre-booked car hire desk at Bari Airport had closed for the night but Locauto came to the rescue, renting us a car at 23:44. The whole process took less than 5 minutes, many many thanks.

September 8, 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 4 out of 5 stars

The service was friendly and fast

The service was friendly and fast. However, the car wasn't very clean, and I got the impression thats the car suspension was quite worn.

Apart from that, everything was fine.

September 16, 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Piotr,thank you fir your review.
We are glad to hear that you enjoyed our friendly and fast service.

We sincerely apologize for the vehicle's cleanliness and the issue you noticed with the suspension. This does not reflect our usual quality standards. We have forwarded your comments directly to our local team to improve our cleaning and vehicle inspection procedures.

We appreciate your review and look forward to welcoming you back for an even better experience next time!

Elisa

Rated 5 out of 5 stars

Excellent

Great staff. Great service.

September 6, 2026
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Reply from Locauto Group - Bari Aeroporto

That's great to hear! See you soon, Angelo

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