Friendly reception staff. There was no pushing to sell the extra insurance just a polite question if it was required and accepted no and moved on. Garage staff friendly, fun and helpful. Car was a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The feature that allows the option to pay for late return is really useful. Google maps always under estimate the amount of travel time by more than an hour. Locauto's late return option demonstrates... See more
Company replied
We rented at the BARI airport. The staff in the airport was pleasant. The walk to their outside location was fine. The car was ready quickly. I did take the full insurance - added comfort to the proce... See more
Company replied
Very smooth experience. Very efficient service. No surprises upon arrival ; they don't try to sell you anything extra. The car matched the reservation. Everything went very smoothly! I recommend i... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Viale Enzo Ferrari, 70128, Palese, Bari / Puglia, Italy
- +39 0243020410
Unisciti a MyLocauto Friends
4.7
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Locauto Group - Bari Aeroporto
That's great to hear! See you soon, Angelo
Very friendly and professional staff!
August 27, 2026
Reply from Locauto Group - Bari Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Was a great hybrid car
Was a great hybrid car. We were able to drop car off before opening time and leave keys in lock box. So easy
September 15, 2026
Reply from Locauto Group - Bari Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Very sub par.
1. I was never given the opportunity to decline purchasing Locauto's coverage, so the cost of the car was more than double what it could have been.
2. The car was very dirty inside with broken console pieces.
3. I was told to return it with a full tank of fuel and it only had less then 3/4 of a tank when I took it.
August 31, 2026
Reply from Locauto Group - Bari Aeroporto
Dear Richie,thank you for your review.
We are deeply sorry that your experience did not meet your expectations.
Regarding our pricing, we would like to clarify that our staff is trained to clearly explain everything included in your rate. Additionally, our prices are dynamic and fluctuate based on daily market demand and vehicle availability.
We sincerely apologize for the condition of the car, as this does not reflect our standards. We will pass your feedback directly to our team to ensure our vehicle cleaning procedures are improved.
Concerning the fuel level, our policy is to conduct a joint inspection of the vehicle with the customer at pick up to verify its condition, including the fuel gauge. We apologize that we fell short on this occasion, and we take your comments to heart as we work to improve our service.
We hope to have another opportunity in the future to welcome you back and regain your trust.
Chiara
Friendly
Friendly, fast, helpful staff. Unfortunately the car was heavily used, had many bumps and was not cleaned properly.
September 8, 2026
Reply from Locauto Group - Bari Aeroporto
Dear Klaus,Thank you so much for highlighting our friendly, fast, and helpful staff! We are delighted that you received great service from our team.
We sincerely apologize that the condition and cleanliness of the car did not reflect our usual high standards. Heavy usage and minor body bumps are no excuse for a vehicle not being properly prepared, and we have shared your comments with our cleaning and maintenance teams to refine our pre-rental inspection procedures.
We take your feedback seriously to keep improving, and we hope to welcome you back soon for a flawless, 5-star experience!
Elisa
We picked up our rental car very fast
We picked up our rental car very fast -we were lucky not having a queue in the rental office. We rented an Opel Corsa that had only 55.500 km . The car was in a very good condition(existing small damages were well documented in the car history) and very clean (inside/outside).
Drop off was also quick and without discussions or any problems within 10 minutes .We returned the car without damages caused by us.
Staff was friendly and polite ,both at the airport office and at the office where we picked up the car
Booking process via Check.24 was very easy.
The price was also way better than the other ones ( we paid 450 Euro for 11 days compared with 650 Euro, the best ofer from competitors).
OVERALL: PERFECT!
August 28, 2026
Reply from Locauto Group - Bari Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Everuthynk was perfect,people in the…
Everuthynk was perfect,people in the office on airport were very kind,procedure was simply and short.
The car was perfect,we got better thsn we asked gor.
We can recomend this company.
September 15, 2026
Reply from Locauto Group - Bari Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Cars are in good shape and employees…
Cars are in good shape and employees are quick and polite.
My only regret was how difficult is to return the vehicle in the Bari Railway Station. Whatsapp instructions are difficult to understand and key drop locationis is very hard to find.
September 7, 2026
Reply from Locauto Group - Bari Aeroporto
Dear Antonio,Thank you for your feedback! We are delighted to hear that you were pleased with the condition of our cars and the quick, polite service from our team.
We sincerely apologize for the difficulty you experienced when returning the vehicle at the Bari Railway Station. We understand how frustrating it can be to navigate unclear drop-off instructions and locate the key drop box. We take your comments seriously and will review our guidance and messaging to make the return process much clearer and easier to find for future travelers.
We hope to welcome you back soon for a flawless, 5-star experience!
Elisa
all in all perfect
all in all perfect. friendly stuff, easy check in and check out, clean new car, and no annoying attempts to push another insurance policy on you or even blackmail you into buying one, which I've experienced a couple of times with other providers. Definitely coming back
August 9, 2026
Reply from Locauto Group - Bari Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Kind staff and good and clean cars.
September 7, 2026
Reply from Locauto Group - Bari Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
They are the best
They are kind, quick and gave me an excellent car. I had problem with other companies but Locauto asist me quickly and save my trip.
September 14, 2026
Reply from Locauto Group - Bari Aeroporto
That's great to hear! See you soon, Angelo
Pickup and drop off was seamless
Pickup and drop off was seamless. Car met expectations.
September 14, 2026
Reply from Locauto Group - Bari Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Good experience overall.
Experience was good at the airport team to get the car.
Just the car given to us wasn’t clean specially the wind screen and it was very dirty, so only as customers we would be happy to get a clean car at the time of renting.
September 7, 2026
Reply from Locauto Group - Bari Aeroporto
Dear Raghav,thank you for taking the time to write this review.
We are glad that you enjoyed our staff.
At the same time, we apologize for the vehicle condition that did not reflect our standards.
We will share your feedback with our team to improve our cleaning procedures and hope to welcome you back for a 5-star experience next time!
Elisa
We rented a car for four days in Bari
We rented a car for four days in Bari, Italy. We made the booking through the website, which was quick, clear, and easy to use.
However, I created an account afterwards and, despite several attempts, I was unable to link my existing booking to it, even with the help of the company’s assistant.
The car pick-up itself was done in person and went completely smoothly. The car was very good, and we had no issues with it.
Returning the car was also hassle-free and very quick.
September 1, 2026
Reply from Locauto Group - Bari Aeroporto
Dear Zoltan,thank you for sharing your experience.
We are glad that everything went well with our service.
At the same, we apologize for the issues experienced with our website.
We will share your feedback with the relevant department to check any issues with our website and improve our service.
We hope to welcome you back for a 5-star experience next time!
Elisa
Reply from Locauto Group - Bari Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Quick pickup and drop out
Quick pickup and drop out. Car was clean and in good condition.
September 6, 2026
Reply from Locauto Group - Bari Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Hired a car in bari and drove to…
Hired a car in bari and drove to Sicily. The car was excellent. Smooth ride. Picking up the car was easy but had to wait for reserved time, no problem. Returning car in Sicily was no hassle after initial check of condition and inside/out. Would rent again for sure. Great experience.
September 13, 2026
Reply from Locauto Group - Bari Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Wouldn’t use anybody else
Came out of the arrivals to find huge queues at other rental desks! At Locauto I had to wait 2 minutes. The staff were polite, friendly and efficient. Car was clean and almost new and drop-off completely stress-free.
Would fully recommend. Might cost a few pounds more than than some, but for the lack of hassle is it worth it?
September 13, 2026
Reply from Locauto Group - Bari Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Fast car pick up and return
Fast car pick up and return. We had a small Fiat Panda that had been driven for little over 42000 km. No issues. Would recommend!
September 12, 2026
Reply from Locauto Group - Bari Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Service was great and car was very…
Service was great and car was very good. Pick up and drop off were very easy. Would definitely recommend
September 13, 2026
Reply from Locauto Group - Bari Aeroporto
That's great to hear! See you soon, Angelo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.