Good price quality! Locauto desk at Bologna Airport was easy to find. Pick up location about 5 minutes walking distance from the airport terminal. Staff at check in and pick up location was very f... See more
Company replied

Via del Triumvirato, 84, 40132 Bologna, Bologna / Emilia Romagna, IT
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Good price quality! Locauto desk at Bologna Airport was easy to find. Pick up location about 5 minutes walking distance from the airport terminal. Staff at check in and pick up location was very f... See more
Company replied
The best rental company in Italy! The problem is when you return the car. I never seen in my life an airport like this. No sign for car rental returning. Locauto should provide some instructions for r... See more
Company replied
Excellent, pick up withot problems and smooth, the same for return. Car clean and acc to the agreement, Not too much burrocracy and zero card charge even if we had insurance via Booking. Great expiere... See more
Company replied
Front desk staff amazing Easily booked and located vehicle at airport Friendly staff handing car over Great car Amazing hand over experience Overall definitely happy and will book again
Company replied
Presso l'ufficio Locauto Rent di Bologna Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio e furgoni per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020414. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Via del Triumvirato, 84, 40132, Bologna, Bologna / Emilia Romagna, Italy

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Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto
Very easy car pick up and return. Your staff was very helpful in finding gas station around the airport and I avoided penalty charges thanks to them..
Very clean car.. The only glitch was low windshield cleaning fluid.
Thanks

Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto
Great experience in renting and returning. New car and competent staff,

Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto
Fast and friendly service at the airport desk, got a brand new (900 km driven) car from a good English speaking employee. All worked as was supposed to.

Reply from Locauto Group - Bologna Aeroporto

Reply from Locauto Group - Bologna Aeroporto
A very quickly and friendly hostess . By the reception. Also in the garage within a few minutes i got my car. A brandnew car .
Returning the car also problemless
So i am very satisfied

Reply from Locauto Group - Bologna Aeroporto
Very helpful to find a solution when I was unexpectedly without a car in Bologna airport. Good solution for good price.

Reply from Locauto Group - Bologna Aeroporto
The return Service was very helpful in finding a gasoline station

Reply from Locauto Group - Bologna Aeroporto
The service of car rental returns is very very good! He is so friendly and helpful!

Reply from Locauto Group - Bologna Aeroporto
Everything was perfect: the communication with the staff, the car itself. The process of picking up the car and returning it was very fast. I recommend Locauto.

Reply from Locauto Group - Bologna Aeroporto
I requested GPS for the car that I hired but was given a tomtom GPS with no mounting location in the car.Car service staff were unable to help so my wife had to hold it while I was driving this did not make my driving experience pleasurable.

Reply from Locauto Group - Bologna Aeroporto
Easy pickup from the airport, brand-new car, and the staff was very friendly. I booked from Booking, and also the price was very good for the car that we got. Highly recommend Locauto.

Reply from Locauto Group - Bologna Aeroporto
The car itself was in perfect condition, though the staff did not explain much upon pick-up. As a company, they seem fine, but I have a major complaint regarding their communication and billing process.I accidentally misfueled the car. Since I had external insurance, I was waiting for them to send me the damage estimate. After 40 days of silence, I suddenly received an invoice for €790, and they charged my card immediately without any prior warning. I guess this is just a standard procedure for them, but being in another country and experiencing this was very stressful. They could have essentially charged whatever they wanted and left me to figure it out afterward. Nobody informed me this would happen automatically; I was told I would make the payment myself. They really need to think of their clients more in these situations.On the positive side, once I contacted Sincera Insurance with the invoice, they refunded my money within a week. I highly recommend getting independent insurance, but the rental company definitely needs to improve its customer service and transparency for international clients.

Reply from Locauto Group - Bologna Aeroporto
We received the right car (Peugeot 2008). Quick processing, including the paperwork. No additional options (extra costs) were offered. Quick drop-off at the end. We really enjoyed using the car during our holiday in Tuscany. We didn't have had any problems with te car.

Reply from Locauto Group - Bologna Aeroporto
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