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Locauto Group - Bologna Stazione Centrale Reviews 

1,783
•
TrustScore 4.5 out of 5

4.6

Via Pietramellara, 35L, 40121 Bologna, Bologna / Emilia Romagna, IT

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See what reviewers are saying

Rated 4 out of 5 stars

I was very hesitate about renting a car overseas but other than a little mix-up picking up the car which was corrected very quickly the whole experience was very worth while. returning the car to FC... See more

Company replied

Rated 5 out of 5 stars

I had originally rented a car through SunnyCars/Autovia (the agency right next to Locauto), but our bank card—which was indeed a credit card—was rejected by Autovia. In desperation, and determined not... See more

Company replied

Rated 5 out of 5 stars

Really great experience with the car hire during our trip to Italy after being let down by another company. Very helpful staff and nothing was a problem. Picked up from Bologna and returned to Milan m... See more

Company replied

Rated 5 out of 5 stars

Friendly and fast service. Although a larger car would have been preferable, as I am 194 cm tall, I was able to fit comfortably in the Jeep Avenger. However, passengers sitting behind me did not have... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bologna Stazione Centrale in via Pietramellara 35/L potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 051243995. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Via Pietramellara, 35L, 40121, Bologna, Bologna / Emilia Romagna, Italy

  • +39 051243995
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4.6

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TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,783)

58,646 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service and Car

Great service and car. Easy pick up and drop off procedure.

October 9, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

overseas car rental

I was very hesitate about renting a car overseas but other than a little mix-up picking up the car which was corrected very quickly the whole experience was very worth while. returning the car to FCO airport was an experience took me 3 tries to find the right location.
all in all I would recommend Locauto.
PS -I was driving in the countryside not big cities!

September 30, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

Dear John,Thank you so much for taking the time to share your experience with us!

We completely understand that renting a car overseas for the first time can feel a bit intimidating, so we are thrilled to hear that your experience with Locauto was worth it and that you enjoyed exploring the countryside.

We apologize for the minor confusion during pick-up, though we are glad our team resolved it quickly for you. We also appreciate your feedback regarding the return to FCO Airport. Finding the correct drop-off area at busy airport hubs can sometimes be tricky, so we are sharing your comments with our desk team to see how we can provide clearer directions to help future travelers.

Thank you for your recommendation, and we truly hope to welcome you back on your next trip to Italy!

Elisa

Rated 5 out of 5 stars

thank you

thank you for good service

September 28, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Excellent service easy return

Excellent service easy return. No fuss

October 4, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Super understanding and competent staff—thank you!

I had originally rented a car through SunnyCars/Autovia (the agency right next to Locauto), but our bank card—which was indeed a credit card—was rejected by Autovia. In desperation, and determined not to let our vacation be ruined, we walked into Locauto. There, an incredibly kind and understanding lady managed to find us a car at the last minute; she accepted our card without any issues, and we drove off 30 minutes later in a spotless little Panda Hybrid, fully insured and with an additional driver included. Admittedly, I had to pay a premium price (€654 for 6 days), but I want to emphasize that our situation was rather dire due to Autovia's lack of professionalism. We owe a huge debt of gratitude to that charming Locauto employee who sorted everything out in record time. Thank you, Madam! Given that most car rental agencies in Italy have a poor reputation, there is no doubt we will use Locauto again for our next Italian road trip. The agency is right across from the Bologna train station, making it super convenient! Thank you, Locauto—you saved our trip!

September 14, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 3 out of 5 stars

Collecting the car in Bologna at the…

Collecting the car in Bologna at the train station was absolutely terrible. We had a confirmed and pre-paid booking with online verification of ID and driving license, yet needed to fill in the exact same application again - yes paperwork -, show ID and driving license. Copies were made, scanned and destroyed. All in all, took about 1,5 hours after fierce discussions with a lady who was barely able to speak and understand English. She even at one point refused to give us a car at all. Mind you, pre-paid reservation. Considering that ultimately the car was fine and the return at the airport was very smooth, we rate 3 stars. Pls. make sure your staff do speak English as well. And why all these bureaucratic nonsense, even though all the data is known? Step into 2026!

September 3, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

Dear Herman,thank you for you review.
We sincerely apologize for the difficulties you experienced with the online check-in process and personal data registration upon arrival; we are launching an immediate investigation to check if there were technical issues with our website.

All of our staff members are trained to be fluent in English, and we are deeply sorry for the communication barriers and stress you encountered during your pickup. We will take your feedback to heart to improve our language support and streamline counter operations.

We are glad to hear that you were satisfied with the vehicle itself and that the airport drop-off went smoothly. We hope to welcome you back in the future to provide you with a much faster, fully seamless experience!
Chiara

Rated 5 out of 5 stars

Good service, good car!

Was very good service and a nice upgrade to een very good car!

September 6, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

All perfect

All was perfect for pick it up in Bologna Centrale as leaving in AirPort.

September 7, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Wonderful experience with Locauto

A very good experience with Locauto. 2 days after renting the car from Bologna Central Station we had a flat tire with a very large nail. We changed the tire with the spare and the next day we came to Florence to change the car. In this whole process we were guided very nicely by Enza from Bologna. Thank you for changing our rental car.

August 25, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Nice and easy

August 24, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Really great experience with the car…

Really great experience with the car hire during our trip to Italy after being let down by another company. Very helpful staff and nothing was a problem. Picked up from Bologna and returned to Milan malpensa airport. Drop off was also excellent and will use again if I’m back 👌

August 29, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 3 out of 5 stars

The car was very dirty and not checked

The car was very dirty. And a tyre low pressure warning appeared all the time despite I filled with air the four tyres.

August 17, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

Dear Jorge, thank you for choosing Locauto and taking the time to share your feedback. We always aim to deliver exceptional service, and we are genuinely sorry to hear that we fell short during your recent experience. Your comments have been addressed with our station management team to ensure we improve moving forward.
Anna

Rated 5 out of 5 stars

Great experience!

Perfect location. The staff was very kind and helpful. Great experience!

August 15, 2026
Locauto Group - Bologna Stazione Centrale logo

Reply from Locauto Group - Bologna Stazione Centrale

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Everything was wonderful

Everything was wonderful. They gave us a brand-new, spotless car. The pickup and return process was very easy. Thank you!

August 13, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Easy pick-up and close to the train stations

Easy pick-up and return. Great location close to the trains station and got o a well maintained car

August 3, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 4 out of 5 stars

Awesome experience with the people

Awesome experience with the people. Very nice and very helpful. The only reason for 4 instead of 5 is the drop off process is not as easy as other locations. The car had to be parked in a fenced lot and then walk back to the office to drop off the keys. I would rent again from locauto!

July 26, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

Dear Mario,thank you for sharing your experience.
We are glad that you enjoyed our helpful staff and our service.
We apologize if the car return process was not so smooth but we hope to welcome you back for a better experience in the future.
Chiara

Rated 5 out of 5 stars

Good and easy

Was really good and easy which is not normal in Italy.

July 18, 2026
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Reply from Locauto Group - Bologna Stazione Centrale

That's great to hear! See you soon, Angelo

Rated 3 out of 5 stars

At the office they did not want to…

At the office they did not want to issue the rented car. They were offering with manual transmission while I had rented and payed for the automatic one. After my refusal they had to.
Besides this issue everything went quick and nice. Fast pickup and fast return.
Thanks.

July 15, 2026
Locauto Group - Bologna Stazione Centrale logo

Reply from Locauto Group - Bologna Stazione Centrale

Dear Irakli,thank you for sharing your experience.
We apologize for the issues experienced during pickup and we are glad that everything went well in the end.
We hope you will give us another opportunity to provide you with a better experience.
Chiara

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