The Fiat Gran Panda was brand new...only 4000 + Km on it and it functioned beautifully. Locauto staff was both courteous and helpful with the questions we had about the car. Pick up was easy and dro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Best car rental experience ever. Started when we arrived to their airport office. No queue. A very nice employee made the paperwork in a few minutes. No hidden extra cost, free upgrade, and o... See more
Company replied
Excellent experience from start to finish. The pickup location was easy to find, the instructions were clear, and the car was clean and exactly as expected. Customer service was fantastic, both at the... See more
Company replied
Smooth hire and no fraudulent charges at the end for non existent damage. A major thing when reading reviews for italian hire cars in general. The clerk could've been a bit nicer to us when we wer... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Firenze Aeroporto in via Palagio degli Spini snc, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020404. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Palagio degli Spini, 50145, Firenze, Firenze / Toscana, Italy
- +39 0243020404
Unisciti a MyLocauto Friends
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Locauto Group - Firenze Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Reply from Locauto Group - Firenze Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Couldn’t be more disappointed
The wait-time to pick up the car was several hours. The car was not properly checked for dents. We took good care of the car while in our possession but were charged almost $1,800 for several tiny dents that were there before we rented the car. We’re very disappointed in the service.
June 25, 2026
Reply from Locauto Group - Firenze Aeroporto
Dear Robert,thank you for sharing your experience with Locauto.
First of all,we apologize for the wait at the counter. We are fully aware that our customers' time is valuable, and our priority is always to save you time. Please , rest assured that we will share your feedback with the relevant department to improve our service.
We are sorry that your experience was not entirely positive due to the charge for the damage identified.We would like to clarify that it is our policy to offer our customers a joint inspection of the vehicle before starting the rental, to guarantee full transparency.
If you need any documentation or wish to discuss this further, please reach out to our support team here: https://portale.locautorent.com/websitecs/cs-home.aspx. Your review is valuable to us as we strive to improve. Best regards, Elisa.
The people at the desk solve us one…
The people at the desk solve us one problem. And the car was perfect for what we needed to do.
Just the price was a bit expensive, but as I said, you solved a problem that other company made for us.
June 25, 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Reply from Locauto Group - Firenze Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
A warm welcome and quick paperwork made…
A warm welcome and quick paperwork made for a smooth start. Getting acquainted with the car was easy, and returning it was just as hassle-free. The vehicle was in perfect condition. Nothing but good things to say!
June 22, 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Quick service in the office and in the…
Quick service in the office and in the lot when getting the car to start, and quick/easy return process
June 21, 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Reply from Locauto Group - Firenze Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Firenze Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
Reply from Locauto Group - Firenze Aeroporto
Thank you for your feedback,Michael! We're happy our staff was courteous. Friendliness and helpfulness are our strengths. See you soon!
Anna
I forgot thi,ngs in the car and I never…
I forgot thi,ngs in the car and I never had any answer to get them back.
June 22, 2026
Reply from Locauto Group - Firenze Aeroporto
Dear Frederic,thank you for your review.
We will share your feedback with our office in Florence to assist you.
We hope to welcome you back in the future.
Chiara
Excellent experience
Price, service & staff excellent. Would definitely recommend. We got our car very quick because it can be very crowded at the different car rental counters. Please keep this in mind. Locauto very good alternative!
June 28, 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Friendly and efficient service despite…
Friendly and efficient service despite the heat!
June 28, 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for your feedback! Fausto
Reply from Locauto Group - Firenze Aeroporto
Thank you for the great review! Stefania
Car was excelent and a pleasure to…
Car was excelent and a pleasure to drive, staff was extreenly helpful and polite. Returning the vehicle was quick and with out any complications. Over all I am 100% satisfied.
June 27, 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Great service experience
Check in was smooth and the female attendant was very helpful and kind.
June 27, 2026
Reply from Locauto Group - Firenze Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Good price
Good price. Friendly staff. But one childseat was quite damaged so it was only mearly possible to buckle up our son properly.
June 26, 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for the 4 stars Carsten!
Davide
it was quick and efficient and a good…
it was quick and efficient and a good price relative to others
June 25, 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Reply from Locauto Group - Firenze Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Easy uncomplicated
Easy Booking, fast Check in, friendly staff, fast Check out, Good prices
June 23, 2026
Reply from Locauto Group - Firenze Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.