Top service and very friendly personal. Especially at the car Rental station in Firenze City. Everything has been prepared for me when picking up my car. Also, the availability of the Call Center is v... See more
Company replied
Location
Switch locationVia Maso Finiguerra, 31R, 50123 Firenze, Firenze / Toscana, IT
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See what reviewers are saying
Locauto was great to rent from, and I was very happy with the perfect car for enjoying both Autostrada and twisty back roads - Opel Corsa with a manual transmission - not too big, enough space for our... See more
Company replied
Excellent rental car service! Everything was fast, smooth, and hassle-free. The car was in perfect condition, and there were no hidden or unexpected extra costs. Very reliable and professional company... See more
Company replied
Excellent car rental experience in Florence! I had a great experience with Locauto in Florence, especially thanks to Francesco. I arrived just 5 minutes before closing, and he was incredibly he... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Via Maso Finiguerra, 31/R potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. L'Ufficio di noleggio non è dotato di key box, ma è possibile la riconsegna fuori orario fino alle ore 02.00 presso l'adiacente Garage Excelsior (Via Palazzolo, 94). Accesso ZTL free. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Maso Finiguerra, 31R, 50123, Firenze, Firenze / Toscana, Italy
- +39 0243020419
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4.6
Excellent
1K reviews
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Reply from Locauto Group - Firenze Borgo Ognissanti
Hello, so glad you enjoyed the trip with us, Fabio
Good agency
The staff members are very professional, understanding, and attentive. They speak many languages.
Excellent service. Very clean vehicle.
I highly recommend them.
April 24, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Reply from Locauto Group - Firenze Borgo Ognissanti
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Be careful with the time
We tried to contact them around 7 pm and they didn't answer. We arrived at 7:02 pm and there was no one at reception, and we had to pay a €20 fine for the delay. They didn't give us an invoice for that amount. And we saw that in fact there was still a company employee arriving at the garage with other customers, so they could have received the car.
A way for them to make money unfairly.
April 18, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Hello Susana, thank you for sharing your experience with Locauto and for giving us the chance to explain the charge.
The parking garage in the city of Florence gives our vehicles free access during our working hours (8.30 am - 7 pm). Later than this time it's still possible to drop off our vehicle but the customer has to pay an "out of hour" fee to the garage, that will collect the key and the car.
Since you were late, even for a few minutes, you had to pay the out of hour access to the garage. You can check the rental agreement that has been sent by email where it's explained about the out of hour charge.
Sara
easy to take the car in Firenze
easy to take the car in Firenze, a smal car is better for driving in te city .
buy I it was difficult to find the place to give back the car in Fumicino, this was the only bad experience.
April 13, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Everything is good.
April 9, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Worst customer service
I had a very frustrating experience with Locauto.
I returned the car almost a month ago, and I’m still unable to pay for the reported damages — not because I don’t want to, but because it has been impossible to get in touch with anyone who can actually help me complete the payment. And they do know my insurance coverage is about to expire.
I have tried contacting them through every available channel: phone, chat, web forms, and email — and received no meaningful response.
Based on my experience, I strongly advise others to be very cautious when dealing with this company. Customer support is essentially non-existent when you actually need it.
March 22, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you Jazmin for your feedback, we are sorry for the troubles you are experiencing. We have forwarded your comment to the Customer Service requesting to get in touch with you.
Sara
Smooth experience
Smooth experience, very easy and convenient to rent and return the car.
April 10, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
…great rental process
Staff at both office and the garage were excellent! The first gave great directions how to depart and re enter the pick up drop off location without getting ZTL tickets. The second very kind on pick up and drop off.
April 10, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Reply from Locauto Group - Firenze Borgo Ognissanti
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Fast and reliable service
April 12, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for leaving us a positive review! See you soon, Enrico
everything
April 12, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
That's great to hear! See you soon, Angelo
Reply from Locauto Group - Firenze Borgo Ognissanti
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Firenze Borgo Ognissanti
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Firenze Borgo Ognissanti
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Enterprise Car Rental - Florence, Italy
1. Office recognized my reservation.
2. Office allowed me to get setup one day in advance.
3. Day of pickup my paperwork was ready and I proceeded directly to pickup the car.
4. Car pickup guy answered all my questions and got me setup on the GPS.
5. Car return was quick and straight forward.
March 28, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Staff excelente but condition of the vehicle not satisfactory.
The management of the staff in the delivery of the car and in the return was excellent, but the cleanliness of the car and the general condition of the vehicle was not satisfactory.
March 26, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Hello David, thank you for choosing Locauto and writing us a feedback.
Your review will help us to create a better customer experience.
Anna
Easy check in and car pick up
Easy check in and car pick up. Drop off was also very easy. The small deposit made a difference
March 27, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
That's great to hear! See you soon, Angelo
Front desk people were great in Florence easy return car was great
The people in Florence were great behind the desk. The car was terrific for the whole trip and easy return at the airport.
March 17, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for taking the time to leave us a positive review. See you soon, Enrico
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