With mixed reviews prior to booking I was apprehensive. However it was amazing service, easy pick up in Genoa airport, very good fuel economy ( jeep avenger) and superb drop off and speed in Milan mal... See more
Company replied

Via Pionieri e Aviatori d Italia, 16154 Genova, Genova / Liguria, IT
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With mixed reviews prior to booking I was apprehensive. However it was amazing service, easy pick up in Genoa airport, very good fuel economy ( jeep avenger) and superb drop off and speed in Milan mal... See more
Company replied
The lady who assisted us was very pleasant. The car had been booked in advance, and we handled the paperwork very quickly. She kindly directed us to where we could pick up the vehicle. The car was v... See more
Company replied
We rent car in Genua and return in Pisa. Everithing was perfect, we manadge everithing via website. We get better car than expected. It was almost new Opel Corsa 2025 with very low mileage around 9k k... See more
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Rented 4 days at Genoa Airport. Had a small misunderstanding about the return time, but the customer service was excellent — the agent checked the camera records, listened, and resolved everything fai... See more
Company replied
Presso l'ufficio Locauto Rent di Genova Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0106143056. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Via Pionieri e Aviatori d Italia, 16154, Genova, Genova / Liguria, Italy

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I thought it was expensive , but I had no other viable alternative.
The vehicle was good.

Reply from Locauto Group - Genova Aeroporto
Very easy and friendly pick up of the car. Car was in great condition and return was free of any hassle.

Reply from Locauto Group - Genova Aeroporto

Reply from Locauto Group - Genova Aeroporto
Very easy pick up and drop off at Genova airport. 9 seater excellent and easy to drive. Staff all friendly and helpful.

Reply from Locauto Group - Genova Aeroporto
We got a brand new car. Hire process and drop off were both very simple.
We had teething problems with tollways, which was entirely our lack of research/awareness. I would have appreciated a heads-up from the staff. I know it’s not a requirement, but a great piece of info to get customers to research tollways in Italy before driving off, which would have topped of your customer service.

Reply from Locauto Group - Genova Aeroporto
Accommodating and very helpful during a challenging unplanned situation.

Reply from Locauto Group - Genova Aeroporto
The car was modern and spacious, the staff members were nice and helpful. We were also allowed to travel abroad with it without extra fees.

Reply from Locauto Group - Genova Aeroporto
The sign up service was professional and fast, the car was clean, the return was also very easy.

Reply from Locauto Group - Genova Aeroporto
Great car, nice and new and the staff was so helpful and informative. Thank you

Reply from Locauto Group - Genova Aeroporto

Reply from Locauto Group - Genova Aeroporto
Great experience! Fast check-in and check-out (smart). Very good condition of the car + upgrade. No deposit. Next time will rent ONLY from LOCAUTO if possible. The only issue - connect reservation from other resource with your APP. Special thanks to the service man at the parking - I forgot to take suitcase from trunk, and despite out-of-hours, the service man opened the key-box and enable to get my stuff from the car ;)

Reply from Locauto Group - Genova Aeroporto

Reply from Locauto Group - Genova Aeroporto
I had a very good experience renting from Locauto in Genoa. The whole process was smooth and hassle-free, from pick-up to drop-off. The rules and conditions were clear, with no surprises, which made everything easy and stress-free. The car was clean, in great condition, and worked perfectly throughout the rental. Overall, a simple and reliable experience, and I would gladly rent from Locauto again.

Reply from Locauto Group - Genova Aeroporto

Reply from Locauto Group - Genova Aeroporto
Really straight forward process and pleasant experience.

Reply from Locauto Group - Genova Aeroporto
Very good price.
Good vehicle.
Flexible, responsive and efficient staff.
I would definitely use again as I have done in the past.

Reply from Locauto Group - Genova Aeroporto
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