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Locauto Group - Genova Aeroporto Reviews 

2,404
TrustScore 4.5 out of 5

4.6

Via Pionieri e Aviatori d Italia, 16154 Genova, Genova / Liguria, IT


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Rated 5 out of 5 stars

Good car, very clean, agency in Genova airport open on august 15th till 11.00 p.m. (the only one and we needed urgently a replacement car). Administrative formalities all digital. Top !

Company replied

Rated 5 out of 5 stars

With mixed reviews prior to booking I was apprehensive. However it was amazing service, easy pick up in Genoa airport, very good fuel economy ( jeep avenger) and superb drop off and speed in Milan mal... See more

Company replied

Rated 5 out of 5 stars

We rent car in Genua and return in Pisa. Everithing was perfect, we manadge everithing via website. We get better car than expected. It was almost new Opel Corsa 2025 with very low mileage around 9k k... See more

Company replied

Rated 4 out of 5 stars

Rented 4 days at Genoa Airport. Had a small misunderstanding about the return time, but the customer service was excellent — the agent checked the camera records, listened, and resolved everything fai... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Genova Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0106143056. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Via Pionieri e Aviatori d Italia, 16154, Genova, Genova / Liguria, Italy

  • +39 0106143056
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4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,404)

61,756 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good price.

Very good price.
Good vehicle.
Flexible, responsive and efficient staff.
I would definitely use again as I have done in the past.

April 24, 2026
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Reply from Locauto Group - Genova Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

very good experience

April 17, 2026
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Reply from Locauto Group - Genova Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

All well

All went well: quick pick up and drop off, facilitated by the check-in done in advance on their App; courteous and efficient service; good price.

April 23, 2026
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Reply from Locauto Group - Genova Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Recommend

Best car rental in Italy

April 20, 2026
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Reply from Locauto Group - Genova Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Locauto sempre grande

I always use Locauto. They always deliver the car quickly and always pick it up quickly. The cars are new and clean. Today I returned it two hours later and there was no problem. I didn't have to pay anything extra. In Italy, Locauto is unrivaled.

April 19, 2026
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Reply from Locauto Group - Genova Aeroporto

Thank you for the great review! Stefania

Rated 4 out of 5 stars

Good experience

This was at Genova airport. I booked because The cost was below all other agencies, when arrived I did not like the car they had set aside for me, but they changed it for me with a different vehicle to my liking even though their inventory was very low due to Easter week. The Staff was accommodating, friendly and helpful. I had used locauto before at Malpensa Airport several times and will use again for sure.

April 15, 2026
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Reply from Locauto Group - Genova Aeroporto

Thank you Manuela for this great feedback! We are glad that our staff was helpful in Genova, our goal is your satisfaction and we are committed to it in every Locauto location.
Thank you for choosing again Locauto, see you next time!

Anna

Rated 5 out of 5 stars

Good experience

Onestly, was the first time when i rented a car, was a good experience!

April 7, 2026
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Reply from Locauto Group - Genova Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Helpful

Great friendliness, knowledge of English, which was very helpful since we're from Poland, and acceptance of debit cards! – very important to us. It could be a bit cheaper, but it was our first time, so we're counting on a discount for next time.

April 12, 2026
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Reply from Locauto Group - Genova Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 4 out of 5 stars

Nice car

The car rental itself went smoothly and we received a very nice car. However, when we returned it, we took a wrong turn and entered a different parking area, where the barrier wouldn’t let us exit.
I went on foot three times to ask for help from the Locauto staff (two young men), but they didn’t assist us at all—in fact, they practically ignored us. In the end, another driver helped us get out of the parking area. After that, we were able to return the car, but they didn’t even inspect it—just took the key without even looking at us…

April 8, 2026
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Reply from Locauto Group - Genova Aeroporto

Dear Istvan,thank you for sharing your experience with Locauto.We are sorry for the problem with the signs and we will try to solve it.We hope to give you a better service next time! Have a nice day!Chiara

Rated 5 out of 5 stars

Great service as always.

Great service as always.

April 3, 2026
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Reply from Locauto Group - Genova Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

v.good

all things !

March 14, 2026
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Reply from Locauto Group - Genova Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Vert good good good

Very professionnel

February 25, 2026
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Reply from Locauto Group - Genova Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Very easy and hassle free procedure…

Very easy and hassle free procedure from start to finish

February 24, 2026
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Reply from Locauto Group - Genova Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Exellent car

Exellent car
Nice one new Automatic
Very nice people to explain very well 👍👍👍👍👍👍

February 23, 2026
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Reply from Locauto Group - Genova Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Locauto great staff at Genoa Airport

Locauto staff at Genoa Airport gave me renewed trust in the company. After a difficult week, I needed to rent the smallest van possible at the best price, and they handled everything with real compassion and understanding. They helped me amend my booking so it matched my original intention, and explained their current unlimited kilometers offer (valid until March).
Really grateful for their support and professionalism. Highly recommended.

February 8, 2026
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Reply from Locauto Group - Genova Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Disponibilità dell operatore all…

Gentilezza Disponibilità e problem solving dell operatore all autoparco, e l efficenza professionale del responsabile Federico

February 13, 2026
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Reply from Locauto Group - Genova Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

The prices are very hard to beat!

The prices are very hard to beat not to mention total freedom with this rental company. Easy to rent a car but to the return is a little confusing

January 27, 2026
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Reply from Locauto Group - Genova Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

No dramas

No dramas - all waiting for us when we arrived.
Return was easy.
Nice clean vehicle.

January 17, 2026
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Reply from Locauto Group - Genova Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

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