Good car, very clean, agency in Genova airport open on august 15th till 11.00 p.m. (the only one and we needed urgently a replacement car). Administrative formalities all digital. Top !
Company replied

Via Pionieri e Aviatori d Italia, 16154 Genova, Genova / Liguria, IT
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Good car, very clean, agency in Genova airport open on august 15th till 11.00 p.m. (the only one and we needed urgently a replacement car). Administrative formalities all digital. Top !
Company replied
With mixed reviews prior to booking I was apprehensive. However it was amazing service, easy pick up in Genoa airport, very good fuel economy ( jeep avenger) and superb drop off and speed in Milan mal... See more
Company replied
We rent car in Genua and return in Pisa. Everithing was perfect, we manadge everithing via website. We get better car than expected. It was almost new Opel Corsa 2025 with very low mileage around 9k k... See more
Company replied
Rented 4 days at Genoa Airport. Had a small misunderstanding about the return time, but the customer service was excellent — the agent checked the camera records, listened, and resolved everything fai... See more
Company replied
Presso l'ufficio Locauto Rent di Genova Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0106143056. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Via Pionieri e Aviatori d Italia, 16154, Genova, Genova / Liguria, Italy

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Very good price.
Good vehicle.
Flexible, responsive and efficient staff.
I would definitely use again as I have done in the past.

Reply from Locauto Group - Genova Aeroporto
All went well: quick pick up and drop off, facilitated by the check-in done in advance on their App; courteous and efficient service; good price.

Reply from Locauto Group - Genova Aeroporto
I always use Locauto. They always deliver the car quickly and always pick it up quickly. The cars are new and clean. Today I returned it two hours later and there was no problem. I didn't have to pay anything extra. In Italy, Locauto is unrivaled.

Reply from Locauto Group - Genova Aeroporto
This was at Genova airport. I booked because The cost was below all other agencies, when arrived I did not like the car they had set aside for me, but they changed it for me with a different vehicle to my liking even though their inventory was very low due to Easter week. The Staff was accommodating, friendly and helpful. I had used locauto before at Malpensa Airport several times and will use again for sure.

Reply from Locauto Group - Genova Aeroporto

Reply from Locauto Group - Genova Aeroporto
Great friendliness, knowledge of English, which was very helpful since we're from Poland, and acceptance of debit cards! – very important to us. It could be a bit cheaper, but it was our first time, so we're counting on a discount for next time.

Reply from Locauto Group - Genova Aeroporto
A great experience from start to finish. Great value for level of service. Car was excellent-very economical!

Reply from Locauto Group - Genova Aeroporto
The car rental itself went smoothly and we received a very nice car. However, when we returned it, we took a wrong turn and entered a different parking area, where the barrier wouldn’t let us exit.
I went on foot three times to ask for help from the Locauto staff (two young men), but they didn’t assist us at all—in fact, they practically ignored us. In the end, another driver helped us get out of the parking area. After that, we were able to return the car, but they didn’t even inspect it—just took the key without even looking at us…

Reply from Locauto Group - Genova Aeroporto

Reply from Locauto Group - Genova Aeroporto
Very easy and hassle free procedure from start to finish

Reply from Locauto Group - Genova Aeroporto
Exellent car
Nice one new Automatic
Very nice people to explain very well 👍👍👍👍👍👍

Reply from Locauto Group - Genova Aeroporto
Locauto staff at Genoa Airport gave me renewed trust in the company. After a difficult week, I needed to rent the smallest van possible at the best price, and they handled everything with real compassion and understanding. They helped me amend my booking so it matched my original intention, and explained their current unlimited kilometers offer (valid until March).
Really grateful for their support and professionalism. Highly recommended.

Reply from Locauto Group - Genova Aeroporto
Gentilezza Disponibilità e problem solving dell operatore all autoparco, e l efficenza professionale del responsabile Federico

Reply from Locauto Group - Genova Aeroporto
The Office Manager at GOA (Genova Airport) Federico, has been very kind.
We will rent again here.

Reply from Locauto Group - Genova Aeroporto
The prices are very hard to beat not to mention total freedom with this rental company. Easy to rent a car but to the return is a little confusing

Reply from Locauto Group - Genova Aeroporto
No dramas - all waiting for us when we arrived.
Return was easy.
Nice clean vehicle.

Reply from Locauto Group - Genova Aeroporto
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