With mixed reviews prior to booking I was apprehensive. However it was amazing service, easy pick up in Genoa airport, very good fuel economy ( jeep avenger) and superb drop off and speed in Milan mal... See more
Company replied

Via Pionieri e Aviatori d Italia, 16154 Genova, Genova / Liguria, IT
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With mixed reviews prior to booking I was apprehensive. However it was amazing service, easy pick up in Genoa airport, very good fuel economy ( jeep avenger) and superb drop off and speed in Milan mal... See more
Company replied
The lady who assisted us was very pleasant. The car had been booked in advance, and we handled the paperwork very quickly. She kindly directed us to where we could pick up the vehicle. The car was v... See more
Company replied
We rent car in Genua and return in Pisa. Everithing was perfect, we manadge everithing via website. We get better car than expected. It was almost new Opel Corsa 2025 with very low mileage around 9k k... See more
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Rented 4 days at Genoa Airport. Had a small misunderstanding about the return time, but the customer service was excellent — the agent checked the camera records, listened, and resolved everything fai... See more
Company replied
Presso l'ufficio Locauto Rent di Genova Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0106143056. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Via Pionieri e Aviatori d Italia, 16154, Genova, Genova / Liguria, Italy

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Communicating with the LOCAUTA staff at Genova airport without any problems, they are very friendly, they do their work efficiently. They enable quick pick-up of the car. The Opel Corsa car is comfortable, clean, low gas consumption. The car is of a newer generation with sensors, a camera, thus facilitating safer, safer driving.

Reply from Locauto Group - Genova Aeroporto
Easy Pick up easy drop off. Please stop trying to sell stuff at the counter

Reply from Locauto Group - Genova Aeroporto
Quick check-in, very friendly and helpful staff, clear instructions, a great new car – we really enjoyed using Locauto, our first time using it. Previously, we'd only used international car rental services, but now we'll be happy to use Locauto!

Reply from Locauto Group - Genova Aeroporto

Reply from Locauto Group - Genova Aeroporto
Everything was perfect, thanks for locauto
The best rent a car ever!

Reply from Locauto Group - Genova Aeroporto
Frictionless experience. Cars are new. Well-maintained and on a cheaper side. What's not to like?

Reply from Locauto Group - Genova Aeroporto
Personale .."smart", veloce efficiente flessibile, disponibile, professionale e chiaro.
Bravi !

Reply from Locauto Group - Genova Aeroporto
I do suggest you:
1. Inform gas station nearby the return point
2. The route til your parking lot
3. Next steps procédures as, for instance, How to get thé departure area.
Simple things, but very useful for thé first Time.
Best regards

Reply from Locauto Group - Genova Aeroporto
I rented a car and had a great experience. The service was excellent and the staff were very helpful. Honestly, they are some of the best people I’ve ever dealt with. Highly recommended

Reply from Locauto Group - Genova Aeroporto
We rent car in Genua and return in Pisa. Everithing was perfect, we manadge everithing via website. We get better car than expected. It was almost new Opel Corsa 2025 with very low mileage around 9k km insteed Fiat Panda. All existing demadges were confirmed with rental employee before we start our trip. Took standars insurance, no issues, no deposit, all was perfect for very very reasonable price. Car had good options set like Carplay, LED automatic lights, cemera, blind spots, electric mirrors and etc.

Reply from Locauto Group - Genova Aeroporto

Reply from Locauto Group - Genova Aeroporto

Reply from Locauto Group - Genova Aeroporto
Very kind staff. All clear when it comes to rules. Got upgraded car.

Reply from Locauto Group - Genova Aeroporto

Reply from Locauto Group - Genova Aeroporto

Reply from Locauto Group - Genova Aeroporto
Check out was terrible, no one was there to have a look and agreed with everything and we have charged for fuel. I complained about being charged money.

Reply from Locauto Group - Genova Aeroporto

Reply from Locauto Group - Genova Aeroporto

Reply from Locauto Group - Genova Aeroporto
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