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Locauto Group - Genova Aeroporto Reviews 

2,404
TrustScore 4.5 out of 5

4.6

Via Pionieri e Aviatori d Italia, 16154 Genova, Genova / Liguria, IT


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See what reviewers are saying

Rated 5 out of 5 stars

With mixed reviews prior to booking I was apprehensive. However it was amazing service, easy pick up in Genoa airport, very good fuel economy ( jeep avenger) and superb drop off and speed in Milan mal... See more

Company replied

Rated 5 out of 5 stars

The lady who assisted us was very pleasant. The car had been booked in advance, and we handled the paperwork very quickly. She kindly directed us to where we could pick up the vehicle. The car was v... See more

Company replied

Rated 5 out of 5 stars

We rent car in Genua and return in Pisa. Everithing was perfect, we manadge everithing via website. We get better car than expected. It was almost new Opel Corsa 2025 with very low mileage around 9k k... See more

Company replied

Rated 4 out of 5 stars

Rented 4 days at Genoa Airport. Had a small misunderstanding about the return time, but the customer service was excellent — the agent checked the camera records, listened, and resolved everything fai... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Genova Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0106143056. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Via Pionieri e Aviatori d Italia, 16154, Genova, Genova / Liguria, Italy

  • +39 0106143056
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4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,404)

61,756 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice and pleasant experience with LOCAUTO

Communicating with the LOCAUTA staff at Genova airport without any problems, they are very friendly, they do their work efficiently. They enable quick pick-up of the car. The Opel Corsa car is comfortable, clean, low gas consumption. The car is of a newer generation with sensors, a camera, thus facilitating safer, safer driving.

January 3, 2026
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Reply from Locauto Group - Genova Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Easy Pick up easy drop off

Easy Pick up easy drop off. Please stop trying to sell stuff at the counter

December 30, 2025
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Reply from Locauto Group - Genova Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Amazing first experience with Locauto

Quick check-in, very friendly and helpful staff, clear instructions, a great new car – we really enjoyed using Locauto, our first time using it. Previously, we'd only used international car rental services, but now we'll be happy to use Locauto!

December 30, 2025
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Reply from Locauto Group - Genova Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, thanks for locauto
The best rent a car ever!

December 30, 2025
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Reply from Locauto Group - Genova Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Frictionless experience

Frictionless experience. Cars are new. Well-maintained and on a cheaper side. What's not to like?

December 29, 2025
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Reply from Locauto Group - Genova Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Friendly straff.

December 21, 2025
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Reply from Locauto Group - Genova Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

I do suggest you:

I do suggest you:
1. Inform gas station nearby the return point
2. The route til your parking lot
3. Next steps procédures as, for instance, How to get thé departure area.
Simple things, but very useful for thé first Time.
Best regards

November 26, 2025
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Reply from Locauto Group - Genova Aeroporto

Thanks for your feedback! Our customer's reviews are important for us to improve the quality of the service provided. See you on the next rental, Carlo

Rated 5 out of 5 stars

So kind and quick

So kind and quick

November 17, 2025
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Reply from Locauto Group - Genova Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Excellent Car Rental Experience

I rented a car and had a great experience. The service was excellent and the staff were very helpful. Honestly, they are some of the best people I’ve ever dealt with. Highly recommended

November 19, 2025
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Reply from Locauto Group - Genova Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Userfriendly car rental in Italy

We rent car in Genua and return in Pisa. Everithing was perfect, we manadge everithing via website. We get better car than expected. It was almost new Opel Corsa 2025 with very low mileage around 9k km insteed Fiat Panda. All existing demadges were confirmed with rental employee before we start our trip. Took standars insurance, no issues, no deposit, all was perfect for very very reasonable price. Car had good options set like Carplay, LED automatic lights, cemera, blind spots, electric mirrors and etc.

October 19, 2025
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Reply from Locauto Group - Genova Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Genova car general

Car clean. Instructions clear. Seamless rental experience.

October 5, 2025
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Reply from Locauto Group - Genova Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Very kind staff

Very kind staff. All clear when it comes to rules. Got upgraded car.

September 24, 2025
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Reply from Locauto Group - Genova Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Nice experience

Nice experience with kindly staff, highly recommended

September 19, 2025
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Reply from Locauto Group - Genova Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Everything was super ok

Everything was ok, good cars!

September 1, 2025
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Reply from Locauto Group - Genova Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 1 out of 5 stars

Check out was terrible

Check out was terrible, no one was there to have a look and agreed with everything and we have charged for fuel. I complained about being charged money.

September 12, 2025
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Reply from Locauto Group - Genova Aeroporto

We are sorry to hear that your experience was not up to standard, and we appreciate you bringing this to our attention. We would like the opportunity to investigate what went wrong, so please contact our customer center department through our website: http://www.locautorent.com/customerservice Thank you, Anna

Rated 5 out of 5 stars

New cars

They have new cars, fast and secure

September 17, 2025
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Reply from Locauto Group - Genova Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Everything is easy

Everything is easy, fast and comfortable.

September 13, 2025
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Reply from Locauto Group - Genova Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

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