Locauto Group - Genova Aeroporto Reviews 

Marco was particularly helpful and changed my vehicle to one with satnav as my mobile did not work. Please thank him again.

Have rented before from some of the many sites and always helpful, good cars and lowest prices I have found. Will continue future renting from Locauto

Friendly staff, good service and information

Pick up and return went flawless. I am very satisfied

They delivered exactly what they said they would.

Everything was very easy. The car was new, the service at the counter was great.

To be honest, I really did not want to rent a car. I had planned my trip extensively away from having to do such a thing. I had buses lined up, I meticulously chose buses I could sleep on to save money overnight, the last thing I wanted to do was rent a car. But, I missed a bus. And when I did, I immediately needed to find some other way to get there. Believe it or not, to catch the next bus, or a plane, or a train, would cost an extra 48 hours to get to my destination so I decided to rent a car. My experience with Locato, who is also partnered with enterprise, which is the company I rented through using one of my phone apps, was excellent.

My advice to anyone renting a car is to always get the full insurance. I’ve run into problems with this in the past with other companies and they will try to find a little nick or a ding and charge you $1000 for it. That has actually happened to me in the past. So in enterprises defense, I didn’t give them the opportunity to do that because I bought the full coverage.

But they quickly processed my rental, put me in the car, gave me the information I needed for the return and some safety tips around the car and sent me on my way. And the same when I returned it. They were quick helpful and quickly I was able to be on my way. I’m happy with them.

But again, for your own protection, I would always advise, get the full coverage. I know it’s expensive. I know it seems stupid. But it’s the best way to play it safe.

The delivery and reception service were very good. The car was very good, operating within normal parameters.
Thank you very much.

Hire car broke down after only 45 minutes of driving. Was told recovery truck and taxi would be sent. No taxi arrived and we were left stranded. Then told to pay for our own taxi and we would be reimbursed. We havent had any money back for the taxi and they told us that really we should pay an additional €120 for the recovery price. This is a scam company and everyone should avoid. DO NOT BOOK WITH LOCAUTO. me. My wife. My 4 year old and my elderly grandmother were left on the side of the road in 40 degree heat for nearly 3 hours. Then when i paid for the taxi to pisa airport to collect new car. Nobody knew we were coming and were told there wasnt a car for us.

We were promised time and time again that there would be a car ready for us and that they would give us back the taxi fair money. I have had no money back after 2 months and the car they finally gave us was too small to accomodate 4 passengers and suitcases.

I will never use this conpany again. Ruined the first day of a special family holiday

It when wrong when we get a receipt for damages found in the car. We just got a receipt with the amount we have to pay for the damages, BUT it wasn't given any evidence of the damage, images, fotos or description. I asked for information, or if I could be connected with the section of the company that goes about the damages BUT Nothing, NO fotos NO evidence and NO CONtact with the personal of the company. Just like you are saying "you just have to pay and fuc... off" that's not the way you should handle your customers

Really easy and simple to rent a car. Everything was professional and the guy was very polite. Car in perfect condition we had a wonderful vacation.
I highly recommend "Locauto".

Good car, good price, good company

I had the car for month but originally only rented for 2 weeks. They were also easy to contact, up front on pricing and flexible when I could come and pay. Staff were always helpful and nice to deal with.

The initial email with details of documentation & requirements needed by client were clear, emphasised and helpful for getting started.
The car spec itself was excellent and staff very helpful at pickup. It was in excellent condition and was a treat to drive.

Everything as agreed

This is, by far, the worst rental experience I've had in my life. I booked a rental for two days with a 1pm pick up on Thursday and a 1pm return on a Saturday. Upon pick-up, I asked the rental agent what I should do with the keys when returning the car to the Ravenna branch since that office closed at 12pm. She told me to simply leave the keys inside the box, which I did. Two days later, an additional charge of approximately $121 popped up on my credit card from Locauto. They told me that because the Ravenna branch closed at 12pm, and they didn't get the keys back until Monday morning I had to be charged two additional days according to their policy. I showed them photographic evidence of their car parked in front of their office that proved the car had been returned within the allotted time, but they insisted on charging me for an additional two days. Their customer service was awful to deal with and they basically told me, "too bad--we are following our policy." This was especially frustrating because I specifically asked their employee what their policy and did exactly as instructed. Additionally, from the initial rental agreement we had, they knew I was scheduled to return their car after 12pm.

All good, nice car