Locauto Group - Milano Cassala Assago Reviews 

The car was very good. All the features we asked for were included and the people at the rental office were very knowledgeable and
Helpful

Fast, efficient service. Good communication. Car was in great condition. Fair price.

Dear Customer Service Team, good afternoon

I received a sudden and unexplained charge on my card. I blocked the card because I initially suspected fraud, as I had not been properly notified by the rental company. I later realized the charge was from the rental company and was for an administrative fee.

I would like to point out that if the company had notified me about the fee in advance via email, this confusion wouldn't be happening!

Since then, I have been trying to settle the payment, without success.

I tried using the company's website to view the fees, but I am unable to submit the documentation there.

I received a form to authorize the payment for June 24, 2026, and submitted the required documentation on June 25, 2026. Even so, the company claims there are issues with the payment authorization.

I have already sent several emails trying to resolve this situation and pay the fee. I simply cannot get it done.
This situation has dragged on for far too long! We need to resolve this!

I would like a quick and efficient solution from the company. I must point out that I am unable to upload and submit the necessary documentation to rectify this situation via the customer service page.

Therefore, I look forward to an efficient and definitive solution regarding this payment.
To which email address can I forward the requested documentation to authorize payment?

Contract details:
Rental agreement number: 769
Vehicle plate: GR604SB

I hope that through this contact, I can finally resolve this situation.
I look forward to your replay.

Thank you in advance for your attention to this matter.
Maria Virgínia S. Peixoto

Locoauto Group were outstanding to deal with.
Alessandro was particularly helpful from the outset through to handing back the keys at the completion of the hire period.
Professional, flexible and courteous. Highly recommended.

Great little car
Booked an automatic and they tried to give us a manual but given we were driving on the opposite side to normal we refused
They got us an automatic no problem
Great guys it wasn’t an issue for them

Everything was nice. The car was even better that I expected. Staff was very polite and helped with the documents and other questions.

The mid-size car I booked was unavailable, so they upgraded us to a station wagon. However, we felt the car was too long and would be difficult to park in Italy, so we went back to discuss it. They immediately swapped it for a compact SUV. The car drop-off process was quick, and the overall service was excellent.

Picking up the car was quick and pleasant.
A new car with only 2,000 km.
We picked up the car at the branch in Milan and returned it at Milan airport,
the whole process was quick and easy.

Fast service, great staff, new car. Everything was great!

The staff service and the convenience were great.

Great and fast service.
Newest Cupra car.

Everything was great until the end when we returned the car and the guy looked at the gas gauge and said all set then charged us for 8 liters plus a service fee totaling 61 euros . Unacceptable!

Everything good so far. Good service

Car was a very old model. Could not connect phone. So had trouble riding as Maps were not displayed conveniently.
Car was not properly clean. Only cleaned from outside. Internal cleaning was not at all done. Very bad mats and even sand was there inside the car.
Car was handed late & wet and in d wet area. While handing over d car at Milan, we were not able to locate. There was once scanner available, which I could hv recd on mail.

Very good servíce both at pick up and delivery; the staff were very nice and helpful. The car (Kia Soul manual) was easy to drive and comfy for three adults with bagpacks.

Great service!
Nice staff, good car
All good

Very supportive staff. Smooth process for car rental

The service was perfect, the staff were very attentive. The car was new, clean, and met my expectations.

Serviceminded staff - easy and smooth handover and delivering back - seamless, which is very different from what 3 other family members renting cars in Milano experienced with other agencies. My warmest recommendation !

Kent
Copenhagen

At pickup, staff where so smooth. Explained everything I need to know. I even got an upgrade which actually turned out to be great since I had so much driving to do.