Easy to find, super friendly and quick staff when both picking up the car at Linate and leaving the car at Malpensa. Would recommend Locauto to anyone traveling to Milan.
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Easy to find, super friendly and quick staff when both picking up the car at Linate and leaving the car at Malpensa. Would recommend Locauto to anyone traveling to Milan.
Company replied
Extremely helpful people both at the desk and at pick up. Sorted out a car for us when another company at Milan Linate Airport couldn't provide the car we had booked with them through booking.com.
Company replied
Check-in and check-out went very smoothly and fast. Staff at the checking desk was very helpful and kind. The same I can say about staff at parking spot when check - out. However, I was surprised th... See more
Company replied
⭐⭐⭐⭐⭐ **Great experience with Locauto in Milan** I had another great experience with Locauto, just like my previous rental in Florence. The staff was friendly, professional, and helpful, and t... See more
Company replied
Presso l'ufficio Locauto Rent di Milano Linate Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020413. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizi disponibili: Elefast e auto elettriche per spostamenti veloci, sicuri e senza restrizioni di ZTL e di parcheggio.
Via Forlanini, 20090, Segrate, Milano / Lombardia, Italy

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy check in and check out. Comfortable vehicle at reasonable price. Affiliated with major global brands.

Reply from Locauto Group - Milano Linate Aeroporto

Reply from Locauto Group - Milano Linate Aeroporto

Reply from Locauto Group - Milano Linate Aeroporto

Reply from Locauto Group - Milano Linate Aeroporto
Just the ease of renting and the quality of the car/fleet. Staff at rental were friendly (at pick up not so much) and return was easy.

Reply from Locauto Group - Milano Linate Aeroporto
First time with Locauto. I found them to be really, really good. We were upgraded to nicer, bigger car free of charge. The staff were really clear communicators and they weren't trying to upsell which is common with a lot of car rentals.
I'd definitely use them again.

Reply from Locauto Group - Milano Linate Aeroporto
The price for the car was good. I got upgraded and a bigger car for the same price. The staff in the office was helpful and polite. The only negative was that the staff at the car park did not show me the car and did not explain all its characteristics.

Reply from Locauto Group - Milano Linate Aeroporto
Good service - at pick up, while my flight had been delayed and i picked up the vehicle later than expected, your agent was very accomodating. thanks to him.
the car was good, very clean

Reply from Locauto Group - Milano Linate Aeroporto

Reply from Locauto Group - Milano Linate Aeroporto
I did the online check in and within 2 minutes I had my car and drove to my destination. When I returned it the same. It took me 2 minutes and everything was arranged. Car was good too. So good experience

Reply from Locauto Group - Milano Linate Aeroporto
Very efficient both picking up and dropping off. I particularly liked the fact that all details of the licences were already stored on your system

Reply from Locauto Group - Milano Linate Aeroporto
all went totally fine, I grew used to being charged for some made up or hilariously small damage when renting cars and usually don't rent any more for this reason - this time all went without problems, appreciated!
Sorry, addition to avoid misunderstandings: this was the first time I rented from locauto, my experiences were generally renting cars from virtually any car rental company. I’ve never had a bad experience with Locauto so far, after havin rented there only once.

Reply from Locauto Group - Milano Linate Aeroporto

Reply from Locauto Group - Milano Linate Aeroporto
Our experience was quite disappointing. We arrived slightly early for collection and the car wasn't ready. When we returned at our exact booking time (16:00), we were told our vehicle wasn't available and there would be a delay. While the desk attendant was helpful and managed to source an alternative car, this caused a 30-minute delay.
Unfortunately, the car we received—as well as the child seats we had pre-booked—had not been properly cleaned. Furthermore, the attendant asked me to sign the paperwork without doing a vehicle inspection together. Thankfully, I checked the car myself and took photos before leaving; I discovered a very large scratch on the front bumper that was not listed on the agreement. To top it off, the fuel tank was not full upon pickup.

Reply from Locauto Group - Milano Linate Aeroporto
Absolutely amazing experience. Got a car from Milan Linate airport, as it had the best prices, and best they were indeed. Got everything, a lovely modern automatic car with everything you'd ever need, also spacious, plus some good special additional insurance that covered me up to a very decent amount in case I would have damaged the car myself plus a tomograph. The overall price was absolutely excellent, the staff was great and professional and friendly. And all these while they don't take deposit either 😭
Really you can't beat them. I'll go with Locauto every single time I'll visit Italy. Highly recommend ❤️

Reply from Locauto Group - Milano Linate Aeroporto
I am always pleased to rent from them the only thing that bothers me that when you go on their website to rent the price is 2x over from others. So instead of booking directly from them I am booking from other sites with full insurance. If they reduce the insurance and compare it from other sites I thing it would be better.

Reply from Locauto Group - Milano Linate Aeroporto
Lack of communication from start to finish. Hard to get ahold of. Hung up multiple times

Reply from Locauto Group - Milano Linate Aeroporto
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.