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Locauto Group - Milano Linate Aeroporto Reviews 

4,817
TrustScore 4.5 out of 5

4.5

Via Forlanini, 20090 Segrate, Milano / Lombardia, IT


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Rated 5 out of 5 stars

Easy to find, super friendly and quick staff when both picking up the car at Linate and leaving the car at Malpensa. Would recommend Locauto to anyone traveling to Milan.

Company replied

Rated 5 out of 5 stars

Extremely helpful people both at the desk and at pick up. Sorted out a car for us when another company at Milan Linate Airport couldn't provide the car we had booked with them through booking.com.

Company replied

Rated 4 out of 5 stars

Check-in and check-out went very smoothly and fast. Staff at the checking desk was very helpful and kind. The same I can say about staff at parking spot when check - out. However, I was surprised th... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ **Great experience with Locauto in Milan** I had another great experience with Locauto, just like my previous rental in Florence. The staff was friendly, professional, and helpful, and t... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Milano Linate Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020413. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizi disponibili: Elefast e auto elettriche per spostamenti veloci, sicuri e senza restrizioni di ZTL e di parcheggio.


Contact info

  • Via Forlanini, 20090, Segrate, Milano / Lombardia, Italy

  • +39 0243020413
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4.5

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TrustScore 4.5 out of 5

5K reviews

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4.5

All reviews

(4,817)

58,601 reviews in the last 12 months

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Rated 5 out of 5 stars

Good car

Good car, clean and good price.

July 6, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

good experience

courteous staff, good car, transparent process and charges

July 6, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Great service

Great service, simple and affordable

June 29, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Great Fleet of cars

Just the ease of renting and the quality of the car/fleet. Staff at rental were friendly (at pick up not so much) and return was easy.

June 22, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

First time with Locauto

First time with Locauto. I found them to be really, really good. We were upgraded to nicer, bigger car free of charge. The staff were really clear communicators and they weren't trying to upsell which is common with a lot of car rentals.

I'd definitely use them again.

June 28, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 4 out of 5 stars

Good value for money

The price for the car was good. I got upgraded and a bigger car for the same price. The staff in the office was helpful and polite. The only negative was that the staff at the car park did not show me the car and did not explain all its characteristics.

July 5, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for your review, Dilip! We're glad you enjoyed the upgrade and found good value for money. We truly appreciate your kind words about our office staff. Thank you for your review! We're glad you enjoyed the upgrade and found good value for money. We truly appreciate your kind words about our office staff. We apologize for the incomplete handover at the car park – this does not reflect the standard of service we strive to guarantee to our customers, and we will address it with our team immediately. Hope to welcome you again soon!
Anna

Rated 5 out of 5 stars

Good service

Good service - at pick up, while my flight had been delayed and i picked up the vehicle later than expected, your agent was very accomodating. thanks to him.
the car was good, very clean

July 3, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Excellent service

Excellent service. Car in good condition.

July 2, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Great experience

I did the online check in and within 2 minutes I had my car and drove to my destination. When I returned it the same. It took me 2 minutes and everything was arranged. Car was good too. So good experience

July 2, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Very efficient

Very efficient both picking up and dropping off. I particularly liked the fact that all details of the licences were already stored on your system

July 2, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Hassle free.

Hassle free.

July 2, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

all went totally fine

all went totally fine, I grew used to being charged for some made up or hilariously small damage when renting cars and usually don't rent any more for this reason - this time all went without problems, appreciated!
Sorry, addition to avoid misunderstandings: this was the first time I rented from locauto, my experiences were generally renting cars from virtually any car rental company. I’ve never had a bad experience with Locauto so far, after havin rented there only once.

June 25, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Great experience

Can highly recommend.

June 24, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

All good

All good, thanks

July 1, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Good staff.

July 1, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 3 out of 5 stars

Not a very good experience.

Our experience was quite disappointing. We arrived slightly early for collection and the car wasn't ready. When we returned at our exact booking time (16:00), we were told our vehicle wasn't available and there would be a delay. While the desk attendant was helpful and managed to source an alternative car, this caused a 30-minute delay.

Unfortunately, the car we received—as well as the child seats we had pre-booked—had not been properly cleaned. Furthermore, the attendant asked me to sign the paperwork without doing a vehicle inspection together. Thankfully, I checked the car myself and took photos before leaving; I discovered a very large scratch on the front bumper that was not listed on the agreement. To top it off, the fuel tank was not full upon pickup.

June 23, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Dear Etienne,thank you for sharing your experience.
We apologize for the wait and the condition of the car, which did not reflect our standards of quality. On the other hand, we are glad that you enjoyed the assistance of our helpful staff. We have taken note of your feedback and will share it with the relevant department to improve our service. We hope to welcome you back for a much better experience next time.
Chiara

Rated 5 out of 5 stars

Absolutely amazing experience at Unbeatable Price

Absolutely amazing experience. Got a car from Milan Linate airport, as it had the best prices, and best they were indeed. Got everything, a lovely modern automatic car with everything you'd ever need, also spacious, plus some good special additional insurance that covered me up to a very decent amount in case I would have damaged the car myself plus a tomograph. The overall price was absolutely excellent, the staff was great and professional and friendly. And all these while they don't take deposit either 😭

Really you can't beat them. I'll go with Locauto every single time I'll visit Italy. Highly recommend ❤️

June 23, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 4 out of 5 stars

I am always pleased to rent from them…

I am always pleased to rent from them the only thing that bothers me that when you go on their website to rent the price is 2x over from others. So instead of booking directly from them I am booking from other sites with full insurance. If they reduce the insurance and compare it from other sites I thing it would be better.

June 30, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Dear Ruth,thank you for your loyalty and for taking the time to write this review.
We apologize if the rate did not meet your expectations.
We will share your feedback with our relevant department to improve our pricing and overall offer.
We hope to welcome you back and earn a 5-star rating next time.
Chiara

Rated 2 out of 5 stars

Lack of Communication

Lack of communication from start to finish. Hard to get ahold of. Hung up multiple times

June 12, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Dear Alex,thank you for your feedback. We are sincerely sorry to hear about your experience regarding the lack of communication and the difficulties you faced trying to reach us.
Clear and reliable communication is incredibly important to us, and it is truly disappointing to hear that you were disconnected multiple times and unable to get the assistance you needed. This is certainly not the level of service we aim to provide.
We will share your feedback with the relevant departemnet to improve our service.
We hope to welcome you back for a much better experience.
Elisa

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