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Locauto Group - Milano Linate Aeroporto Reviews 

4,826
TrustScore 4.5 out of 5

4.5

Via Forlanini, 20090 Segrate, Milano / Lombardia, IT


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Rated 5 out of 5 stars

Easy to find, super friendly and quick staff when both picking up the car at Linate and leaving the car at Malpensa. Would recommend Locauto to anyone traveling to Milan.

Company replied

Rated 5 out of 5 stars

Extremely helpful people both at the desk and at pick up. Sorted out a car for us when another company at Milan Linate Airport couldn't provide the car we had booked with them through booking.com.

Company replied

Rated 4 out of 5 stars

Check-in and check-out went very smoothly and fast. Staff at the checking desk was very helpful and kind. The same I can say about staff at parking spot when check - out. However, I was surprised th... See more

Company replied

Rated 5 out of 5 stars

We had an excellent service from start to finish on 6th June 2025 at Milano Liante. After a competitor refused to give us the car w have pre-booked for no good reason me, my husband and our 4 year old... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Milano Linate Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020413. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizi disponibili: Elefast e auto elettriche per spostamenti veloci, sicuri e senza restrizioni di ZTL e di parcheggio.


Contact info

  • Via Forlanini, 20090, Segrate, Milano / Lombardia, Italy

  • +39 0243020413
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4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.5

All reviews

(4,826)

59,174 reviews in the last 12 months

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Rated 5 out of 5 stars

THE PEOPLE WERE POLITE,THE CAR WAS IN…

THE PEOPLE WERE POLITE,THE CAR WAS IN PERFECT CODITION. IM 79 YEARS OLD,AND AS I OWN A TOYOTA DEALERSHIP,HAVE NO PROBLEM,WITH THESE MODERN CARS,BUT FOR PEOPLE NOT USED WITH THESE TYPE OF CAR,YOU SHOULD GIVE A LEAFLET WITH THE MAIN CONTROLS AND THE EXPLANATION HOW TO USE THEM

June 18, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Great experience as usual

Great experience as usual. Car above expectations, personnel very friendly and professional

June 11, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Friendly and attentive staff

Friendly and attentive staff. Even whilst training a new staff member, the gentleman dealing with my booking was efficient and polite at all times. We were given a appropriate car and directed to the collection point where we were also attended to and shown to the car where any defects were shown and discussed, which was very refreshing as many car hire companies neglect such services and I have had unpleasant recent experiences which made renting a car less attractive to us. But this rental experience has been a peasant one, thank you very much.

June 10, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 1 out of 5 stars

I was supposed to pick up my car on…

I was supposed to pick up my car on Tuesday, but because my flight was delayed eight hours I missed my pick up, I was not offered a refund or a discount, but told if I wanted a car I needed to pay full price. they canceled my pick up instead of just bumping it to the next day. I was not able to contact them because no one answered the phone.

June 10, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for sharing you experience and for the opportunity to reply.
As our Customer Service team already explained, the reservation was made and paid through an intermediary so the first thing to do is to get in touch with this company explaining the situation and asking for refund.

Sara

Rated 5 out of 5 stars

Great service

Great service

June 17, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Excellent experience from start to finish

Excellent experience from start to finish. The pick-up process was very quick and efficient, and returning the car was just as fast. The vehicle was clean, well-maintained, and in great condition. The staff were extremely friendly and helpful throughout. No hassle, no surprises, and everything went smoothly. I would definitely rent from them again and highly recommend their service.

June 16, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

All perfect

All perfect, great car.

June 15, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for your feedback! Fausto

Rated 4 out of 5 stars

Great and kind people at Airport Desk.

Great and kind people at Airport Desk.
Long path to find the car in Parking, as many other rental companies.
Efficient for check-in at return, even if late arrival.

June 8, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Dear Etienne,thank you for your feedback.
We are glad that you enjoyed our service.
We completely understand that reaching our parking can be more challenging due to logistical factors. Please accept our appreciation for your patience and understanding.
We hope to welcome you back in the future.
Chiara

Rated 5 out of 5 stars

5 STARS!!

Best place to hire cars. The Car we got was in top notch condition and gave no problems during our 10 day trip where we drove about 4-5 hours everyday. Got a Hybrid which also saved a lot of fuel. Everyone was super helpful HIGHLY RECOMMEND!

June 7, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Super service. Thanks Liliana.

Liliana helped me rent a car from Linate airport this weekend.
Incredibly fast friendly and efficient . She was also super clear on all the details.
Definitely appreciated the service and will be a returning customer to Locauto.

June 12, 2026
Unprompted review
Locauto Group - Milano Linate Aeroporto logo

Reply from Locauto Group - Milano Linate Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Locauto at Milan Linate airport

Our car hire was with Alamo but we had to go to the Locauto desk at Linate airport, lady we dealt with (Barbara) was so pleasant and helpful and we were on our way quickly after an early flight. Lovely start to a relaxing vacation.

June 11, 2026
Unprompted review
Locauto Group - Milano Linate Aeroporto logo

Reply from Locauto Group - Milano Linate Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Everything went as expected

Everything went as expected, this is the best compliment for the car rental company.

Initially, we were given a weird baby chair, but the manager quickly replaced it with the proper Isofix one. Make sure you ask for the isofix right away!

June 14, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Great service

Great service! Amazing car! It was very easy to rent a car in Milan to use in Bergamo and around that area. Car worked perfectly and allowed me to many more things without wasting time waiting for public transportation. Will definitely rent again from Locauto.

June 6, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Excellent service

Excellent service
Excellent staff

June 12, 2026
Locauto Group - Milano Linate Aeroporto logo

Reply from Locauto Group - Milano Linate Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

I rent the car in the las minute and…

I rent the car in the las minute and everything was easy. the almost brand new . Overall was a good experience

June 12, 2026
Locauto Group - Milano Linate Aeroporto logo

Reply from Locauto Group - Milano Linate Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Very helpful staff

June 12, 2026
Locauto Group - Milano Linate Aeroporto logo

Reply from Locauto Group - Milano Linate Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 3 out of 5 stars

We did register from home before…

We did register from home before arriving at the airport. Again in the airport office, we needed to registrer again all the information we already sent.

We left the car before office opening hours, in Turin airport and we were told to put the key in a key-box in the airport. After looking for this for 40 min. we gave up, and left the keys in the car. I informed this to Locauto costumer service, and now after 36hours I still haven´t heard anything from them regarding this.

June 9, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Hello Thogersen, thank you for sharing your experience with Locauto.
We would like to inform you that your contract has been successfully closed without any issue.
We apologize for the difficulties experienced during the drop off, your feedback is very important to improve our service.

Sara

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