Easy to find, super friendly and quick staff when both picking up the car at Linate and leaving the car at Malpensa. Would recommend Locauto to anyone traveling to Milan.
Company replied

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Easy to find, super friendly and quick staff when both picking up the car at Linate and leaving the car at Malpensa. Would recommend Locauto to anyone traveling to Milan.
Company replied
Extremely helpful people both at the desk and at pick up. Sorted out a car for us when another company at Milan Linate Airport couldn't provide the car we had booked with them through booking.com.
Company replied
Check-in and check-out went very smoothly and fast. Staff at the checking desk was very helpful and kind. The same I can say about staff at parking spot when check - out. However, I was surprised th... See more
Company replied
We had an excellent service from start to finish on 6th June 2025 at Milano Liante. After a competitor refused to give us the car w have pre-booked for no good reason me, my husband and our 4 year old... See more
Company replied
Presso l'ufficio Locauto Rent di Milano Linate Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020413. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizi disponibili: Elefast e auto elettriche per spostamenti veloci, sicuri e senza restrizioni di ZTL e di parcheggio.
Via Forlanini, 20090, Segrate, Milano / Lombardia, Italy

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Reply from Locauto Group - Milano Linate Aeroporto
THE PEOPLE WERE POLITE,THE CAR WAS IN PERFECT CODITION. IM 79 YEARS OLD,AND AS I OWN A TOYOTA DEALERSHIP,HAVE NO PROBLEM,WITH THESE MODERN CARS,BUT FOR PEOPLE NOT USED WITH THESE TYPE OF CAR,YOU SHOULD GIVE A LEAFLET WITH THE MAIN CONTROLS AND THE EXPLANATION HOW TO USE THEM

Reply from Locauto Group - Milano Linate Aeroporto
Great experience as usual. Car above expectations, personnel very friendly and professional

Reply from Locauto Group - Milano Linate Aeroporto
Friendly and attentive staff. Even whilst training a new staff member, the gentleman dealing with my booking was efficient and polite at all times. We were given a appropriate car and directed to the collection point where we were also attended to and shown to the car where any defects were shown and discussed, which was very refreshing as many car hire companies neglect such services and I have had unpleasant recent experiences which made renting a car less attractive to us. But this rental experience has been a peasant one, thank you very much.

Reply from Locauto Group - Milano Linate Aeroporto
I was supposed to pick up my car on Tuesday, but because my flight was delayed eight hours I missed my pick up, I was not offered a refund or a discount, but told if I wanted a car I needed to pay full price. they canceled my pick up instead of just bumping it to the next day. I was not able to contact them because no one answered the phone.

Reply from Locauto Group - Milano Linate Aeroporto
Excellent experience from start to finish. The pick-up process was very quick and efficient, and returning the car was just as fast. The vehicle was clean, well-maintained, and in great condition. The staff were extremely friendly and helpful throughout. No hassle, no surprises, and everything went smoothly. I would definitely rent from them again and highly recommend their service.

Reply from Locauto Group - Milano Linate Aeroporto
Great and kind people at Airport Desk.
Long path to find the car in Parking, as many other rental companies.
Efficient for check-in at return, even if late arrival.

Reply from Locauto Group - Milano Linate Aeroporto
Best place to hire cars. The Car we got was in top notch condition and gave no problems during our 10 day trip where we drove about 4-5 hours everyday. Got a Hybrid which also saved a lot of fuel. Everyone was super helpful HIGHLY RECOMMEND!

Reply from Locauto Group - Milano Linate Aeroporto
Liliana helped me rent a car from Linate airport this weekend.
Incredibly fast friendly and efficient . She was also super clear on all the details.
Definitely appreciated the service and will be a returning customer to Locauto.

Reply from Locauto Group - Milano Linate Aeroporto
Our car hire was with Alamo but we had to go to the Locauto desk at Linate airport, lady we dealt with (Barbara) was so pleasant and helpful and we were on our way quickly after an early flight. Lovely start to a relaxing vacation.

Reply from Locauto Group - Milano Linate Aeroporto
Everything went as expected, this is the best compliment for the car rental company.
Initially, we were given a weird baby chair, but the manager quickly replaced it with the proper Isofix one. Make sure you ask for the isofix right away!

Reply from Locauto Group - Milano Linate Aeroporto
Great service! Amazing car! It was very easy to rent a car in Milan to use in Bergamo and around that area. Car worked perfectly and allowed me to many more things without wasting time waiting for public transportation. Will definitely rent again from Locauto.

Reply from Locauto Group - Milano Linate Aeroporto

Reply from Locauto Group - Milano Linate Aeroporto
I rent the car in the las minute and everything was easy. the almost brand new . Overall was a good experience

Reply from Locauto Group - Milano Linate Aeroporto
We did register from home before arriving at the airport. Again in the airport office, we needed to registrer again all the information we already sent.
We left the car before office opening hours, in Turin airport and we were told to put the key in a key-box in the airport. After looking for this for 40 min. we gave up, and left the keys in the car. I informed this to Locauto costumer service, and now after 36hours I still haven´t heard anything from them regarding this.

Reply from Locauto Group - Milano Linate Aeroporto
The entire booking process was quick and straightforward. The staff was polite and friendly. The car was in excellent condition.

Reply from Locauto Group - Milano Linate Aeroporto
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