We hired a car through zest car hire when we got to the airport a little confusing as zest then used a second party car car LOCAUTO luckily a lovely lady helped with the confusion but it was in the sm... See more
Company replied
Location
Switch locationStazione Ferroviaria Malpensa Terminal 2, 21019 Somma Lombardo, Varese / Lombardia, IT
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See what reviewers are saying
Easy pick up and return, good price and the car was in good condition (clean on inside and outside and good tires). I had to change my booking during the rental period and it was very easy to get in... See more
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I had a great experience renting this car in Italy. The vehicle was in excellent condition, very clean, and well-maintained. It drove smoothly and was perfect for both city trips and longer drives... See more
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Car was new, clean, hybrid so very happy there. At the office I found that there, as with others rental companies, remained a hard sell on additional insurances even though I'd paid for full comprehe... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 2, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.
Contact info
Stazione Ferroviaria Malpensa Terminal 2, 21019, Somma Lombardo, Varese / Lombardia, Italy
- +39 0243020403
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4.6
Excellent
2K reviews
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Reply from Locauto Group - Milano Malpensa Aeroporto T2
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
We hired a car through zest car hire…
We hired a car through zest car hire when we got to the airport a little confusing as zest then used a second party car car LOCAUTO luckily a lovely lady helped with the confusion but it was in the small print email , going forward with LOCAUTO it was straight forward only thing I would say the agent never checked the car over with ourselves just gave the keys and away we went on our travels we then got a email with pictures of the car damage. On returning again no issues another lovely guy this time did come out and check the car over for any additional damage signed off. I would just say there is a petrol station 6 minutes away so top up before returning the car as there is a 50 euro charge plus fuel on top.
August 4, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Thank you for the great review! Stefania
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Dear Matt,thank you for your kind review.
We are glad that you enjoyed our friendly staff!
We hope to welcome you back and earna 5-star rating next time!
Elisa
Great service and very good car
July 29, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Reply from Locauto Group - Milano Malpensa Aeroporto T2
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Amazing customer service & staff
Great staff very to the point , amazing experience greet with a smile & solution oriented
I’m definitely going back to them
July 25, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Dear Jason,thank you for sharing your feedback with us! We are truly delighted to hear that our team at Enterprise was able to help resolve your situation and get you on the road smoothly.
Our staff takes great pride in providing friendly, customer-oriented service, so it means a lot to know that you appreciated their efforts and assistance. We look forward to welcoming you back for another great experience on your next trip!
Elisa
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Malpensa T2 pick up & return
Easy pick up and return; easy to add additional driver last minute. Polite and efficient staff.
July 25, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Excellent experience, fast and easy service
An exceptional experience! The pick-up and drop-off process was extremely easy and fast. The car was perfectly clean, and the staff were very professional and polite. Highly recommended!
July 26, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Car was dirty and scratched
Car was dirty and scratched, the checkin process took more than an hour. Very poor experience
July 15, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Hello Aw, thank you for sharing your feedback. We know that peak season can be challenging due to the high volume of customers we assist, and we sincerely apologize for the long wait. We hope to have the opportunity to welcome you back for a smoother experience in the future!
Sara
Reply from Locauto Group - Milano Malpensa Aeroporto T2
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Quick pick up process perfect
Quick pick up process , same with drop off
New clean car , perfect experience
July 21, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Unprofessional and stressful experiece
We’ve been given a car that did not have an updated software and the Apple car play did not work which was essential for us traveling around Italy’s Alps. Once we asked for a replacement the same category car was not available and it took a great deal of frustration and negotiation to get another car for the same booked fee. Once we got the replacement I’ve been told that the car has no dents or scratches but once I walked around the vehicle I noticed hail dents (bunch of small dents) on the hood and on the roof. So I went back to the agent to clarify and it seemed this was also unexpected to him… So he had to refill the contract again, pointing out damaged areas. By that time my trust and patience was running out, I’ve already spent more than an hour at the car rental park trying to pick up a car. The last spin to this story was when I had to return the car to another location and some of the hail spots were not mentioned in the contract I signed (to my surprise). But what I had were the photos and the videos I’ve taken when I was picking up the rental where you could clearly see the damage. So I’ve been asked to send all of the footage to their main office for clarification and still waiting for their reply. Overall the rental experience was stressful, unpleasant and unprofessional and I will not rent with Locauto again. And I suggest to always photograph and film your rental before pickup no matter what it says on your contract!
Simonas
July 19, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Dear Simonas, thank you for sharing your detailed feedback. We are truly sorry to hear about the stressful and frustrating experience you had during your rental.
We would like to clarify that vehicle optional features—such as Apple CarPlay—depend directly on the specifications provided by the vehicle manufacturers. Therefore, not all vehicles within the same category carry the exact same features, and bookings are made strictly based on vehicle category rather than specific onboard technology.
That being said, we fully understand how frustrating the overall check-in and replacement process was for you. Regarding your concern about the vehicle's condition, we are pleased to confirm that no charges were applied for any damages, as the hail marks were correctly documented in your agreement at the time of pick-up.
We greatly appreciate your patience throughout this process.We truly hope to have another opportunity in the future to regain your trust and provide you with a much smoother journey.
Elisa
great service!!!
July 15, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Easy pick up and drop off
Easy pick up and drop off, very close the the terminals. Staff was friendly
July 11, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Goood staff
Goood staff. Medium car. Alfa Romeo is not my top choice.
Goood support when returning the car even if their homepage could be more supportive - but that is the same with other brands.
July 17, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Dear Niclas,thank you for your kind feedback.
We are glad that you appreciated our nice staff and we will share your feedback with our team to improve the information provided on our website.
We look forward to welcoming you back in the future!
Elisa
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
I recommend a Locauto in Italy
I recommend a Locauto in Italy, my experience was very good.
July 6, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T2
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
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