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Locauto Group - Milano Malpensa Aeroporto T2 Reviews 

2,434
•
TrustScore 4.5 out of 5

4.6

Stazione Ferroviaria Malpensa Terminal 2, 21019 Somma Lombardo, Varese / Lombardia, IT

•

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See what reviewers are saying

Rated 5 out of 5 stars

Great car and service at counter. A bit stressful finding the drop off point at Venice Station- (no clear signage - but all made worse by road closures because of the marathon!) Excellent local compa... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Talal for turning our rental experience around! We weren’t happy with the car we were initially given, but Talal went above and beyond and replaced it with a fantastic car in a muc... See more

Company replied

Rated 4 out of 5 stars

The team was attentive with clear and concise explanations. The car was new, spacious and very comfortable. It had a good trunk, which served us fully. The only problem was having to take the car at t... See more

Company replied

Rated 5 out of 5 stars

I had a very good experience with the front desk of Locauto group in Milan T-2. After having a problem with another car rental company upon arrival this team was able to rent me a vehicle for 21 days... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 2, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Stazione Ferroviaria Malpensa Terminal 2, 21019, Somma Lombardo, Varese / Lombardia, Italy

  • +39 0243020403
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4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,434)

62,146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

Perfect. Nice people, clean car, low prices and good insurances. Absolutely no problèmes.

September 24, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

The agent was easy to work with

The agent was easy to work with. Very helpful. Car lot attendant was also helpful and friendly. Showed how to operate the car. Great car as well

September 24, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 4 out of 5 stars

Everything Ok

September 23, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for your review.
We are delighted to hear that you enjoyed our service and hope to welcome you back for a 5-star experience next time!
Elisa

Rated 5 out of 5 stars

Great easy to use company

Everything was straight forward. Easy to find from the airport. We were given an upgrade and the car was clean and tidy. No complaints regarding anything. Many thanks

September 19, 2026
Unprompted review
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Staff were really helpful

Staff were really helpful, we had a free upgrade to a hybrid vehicle, which I would highly recommend to anyone as I believe it saved us a lot on fuel costs.
All in all I would use again

September 20, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 4 out of 5 stars

The pickup location at Milan Airport…

The pickup location at Milan Airport was super helpful. Europcar denied me a rental car and almost ruined my trip but Locauto group was able to take care of me and my family. The price of rental was triple the cost of Europcar but the insurance and toll card came in clutch and was worth getting. Transaction was smooth and fast to pickup. However, the drop off at Malpensa Aeroporto T2 was long they did not have any instructions on what needed to be done. They just had people that was picking up and dropping off in the same line. I waited 30 mins to drop my vehicle off. I don’t think that is efficient. Typically there is lines for pickup and a line for drop off.

September 16, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear Preston,thank you fo rtaking the time to write this review.
We are truly happy to hear that Locauto was able to step in, support you and your family, and save your trip!

We also value your feedback regarding the drop-off experience at Milan Malpensa Terminal 2. We take your comments seriously and will use them to help streamline our return process and improve our overall service.

We look forward to welcoming you back on your next trip for a full 5-star experience!

Elisa

Rated 5 out of 5 stars

Nice car, fast retrieval, friendly stuff

The staff was friendly. There was no line to pick up or drop off the car. The car we got was quite nice and modern. The only downside was that the online registration (i.e., providing the ID, driver's license, etc) didn't work for us, so we had to do it manually at the airport.

September 16, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Get what you ask with no small letters.

I rent cars from this company 4 times a year when I travel to Italy.
It never disappoints me and always meets my expectations!!!
I definitely propose to everyone.

September 17, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 4 out of 5 stars

It’s great that they now have an office…

It’s great that they now have an office in T2 at MXP. Rental was great, lovely clean and new car. It did take them 30 minutes to have a car ready, which was a little frustrating.

September 16, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear Mark,thank you for your review.
We are thrilled to hear that you enjoyed our service despite the wait!

We will use your comments to improve our procedures, and we hope to welcome you back soon for a 5-star experience.

Elisa

Rated 5 out of 5 stars

Quick and brief explanation

Quick and brief explanation, nice attitude.

September 8, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Spot on. Keep it up

1.Thorough walkthrough at pickup
2. Good value for money
3. Excellent drop off experience (very quick)
4. Ability to drop off at preferred (different) terminal with little fuss.

September 14, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for the great review! Stefania

Rated 5 out of 5 stars

A Very Impressive Service

Excellent car (new Fiat 600 Hybrid auto), very polite, friendly and efficient staff .... what's not to like. I will definitely use Locauto again.

September 6, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Perfect trip

September 12, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Great service

Great service

September 1, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Brilliant service and car!

The staff were great, so friendly, polite and helpful. They spoke great English, so collection and drop off was quick and easy. The car itself was great, and the briefing was clear yet thorough. Getting to the collection and drop off areas was easy and no wait times for either. Best hire car service I've ever used!

August 31, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 4 out of 5 stars

You need better instructions on how to…

You need better instructions on how to find the rental building at Milan Airport. There are no signs in English outside

September 5, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear John,thank you for your review.
We are glad that you enjoyed our service, and we will improve the instructions provided for reach our office.
We hope to welcome you back for a 5-star experience next time!
Elisa

Rated 4 out of 5 stars

25 minute Delay in picking up car as it…

25 minute Delay in picking up car as it was being cleaned, but speedy drop off. Car was in very good condition so no other problems. Good price. If the car was ready would have given 5 stars

August 31, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for the wonderful feedback, Antony. We are delighted that you enjoyed our service and look forward to assisting you again in the near future.
Sara

Rated 5 out of 5 stars

Good Service

Friendly and helpful front desk service. The handover at the end of the rental was very quick and efficient. The car was in very good condition overall, although it wasn’t quite as clean as I would have expected.

August 29, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 4 out of 5 stars

Everything went smoothly apart from a few minor details

Everything went great except the not functioning car light and the chemical that was supposed to be the windscreen washer fluid which wasn’t and resulted in the window being so dirty I had to put the car in car wash.

August 16, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear Kristina,thank you for taking the time to write this review.
We are glad that you enjoyed our service. However,*we apologize that the condition of the vehicle did not meet our standards. We will share your feedback with our team to improve our vehicle inspections.

We hope to welcome you back for a 5-star experience next time.

Chiara

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