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Locauto Group - Milano Malpensa Aeroporto T2 Reviews 

2,434
•
TrustScore 4.5 out of 5

4.6

Stazione Ferroviaria Malpensa Terminal 2, 21019 Somma Lombardo, Varese / Lombardia, IT

•

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See what reviewers are saying

Rated 5 out of 5 stars

Great car and service at counter. A bit stressful finding the drop off point at Venice Station- (no clear signage - but all made worse by road closures because of the marathon!) Excellent local compa... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Talal for turning our rental experience around! We weren’t happy with the car we were initially given, but Talal went above and beyond and replaced it with a fantastic car in a muc... See more

Company replied

Rated 4 out of 5 stars

The team was attentive with clear and concise explanations. The car was new, spacious and very comfortable. It had a good trunk, which served us fully. The only problem was having to take the car at t... See more

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Rated 5 out of 5 stars

I had a very good experience with the front desk of Locauto group in Milan T-2. After having a problem with another car rental company upon arrival this team was able to rent me a vehicle for 21 days... See more

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Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 2, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Stazione Ferroviaria Malpensa Terminal 2, 21019, Somma Lombardo, Varese / Lombardia, Italy

  • +39 0243020403
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4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,434)

62,320 reviews in the last 12 months

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Rated 4 out of 5 stars

You have been warned

It was a good experience. Easy. However, when I went todrop the car that guy tried to scam me by saying that I’ve got a mark on my wheel plates. Luckily I took a video before I took the keys to the car. And it saved me. Otherwise I could’ve got to fine of €1000 for scratch on the wheel plate!. Which could have been very bad. Beware of these scams and take a video before you get the keys of the car for any dents, scratches and scruffs.

May 30, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Hello Mr. Manani, thank you for sharing your experience and for choosing Locauto!
Your feedback helps us to address the issue and continuously improve our service.
We hope you will choose Locauto again soon!

Anna

Rated 5 out of 5 stars

the stuff was really kind and helpful

the stuff was really kind and helpful. we didn't wait at all, which is crucial when you travel with kid. the car was clean and based on our reservation. no bad comment at all! I would recomment locauto!

June 3, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Great experience

The pickup and drop‑off were exceptionally smooth, and the customer service was warm, friendly, and genuinely helpful. The car’s brand and condition were exactly as expected, with no issues at all. Overall, a great experience.

June 1, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Great service

Great service. Friendly staff. Great car in good condition.

May 31, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 3 out of 5 stars

The office is a very long walk from…

The office is a very long walk from the airport arrivals area. I had booked a small VW SUV as I prefer the higher seat access and view. I was supplied with a low slung Peugeot 308 saloon with limited interior space- narrow windows but a huge boot ! No other vehicle available!
The staff were helpful - no issues with them - good return procedure too!

May 30, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear Mr.Makay,thank you for sharind your experience.
We are thrilled to hear that you enjoyed our helpful staff and our smooth procedures.
We apologize if the car didn't meet your expectations this time.
We hope to make it up to you and fully meet your expectations on your next rental!
Regarding our office:we understand that the walk from the arrivals area can be long and inconvenient, especially with luggage.
However, we would like to clarify that the location of our office is determined entirely by the airport authority, which allocates specific spaces to all car rental companies.
We truly appreciate your patience and thank you for sharing your feedback, which is vital for us to understand our customers' experiences.
We hope to welcome you back!
Elisa

Rated 5 out of 5 stars

The whole experience was superb

The whole experience was superb.
Helpful staff.
Great car
Only downside is there are no trollies to carry your luggage when you drop off the car!

May 23, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 4 out of 5 stars

Good service

Good service, but a bit difficult to find the office in the first place. As for the return of the car, it was very easy, and we had fine service. I don't know about the price level. Might be nice with clear comparaison with other compagnies.

May 23, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear Hanne,thank you for sharing your experience with Locauto.We are glad that you appreciated our service.
We apologize if it was difficult to find our office. We have taken note of your feedback to improve our communication and directions.
We hope to welcome you back in the future.
Chiara

Rated 4 out of 5 stars
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear Youpy,thank you for sharing your experience.
We are very happy that you enjoyed our service.We hope to welcome you back with a 5-star experience.Chiara

Rated 5 out of 5 stars

This was a great first experience of…

This was a great first experience of renting a car.
Very easy and we were given a very new car which was very clean and in immaculate condition.
Would def recommend this company

May 26, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Very nice experience

When we picked the car the ladies were so nice and friendly and the car was excellent.

May 23, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 3 out of 5 stars

The vehicle pick-up process and the…

The vehicle pick-up process and the vehicle itself were great. However, the instructions for returning the vehicle (explanations about the exact location of the return parking lot in Terminal 1, explaining that in the early morning it would be necessary to leave the vehicle in the parking space and then place the key in a box on the door of the store's office inside the airport upon leaving the parking lot) were not provided. This almost caused us to miss our flight looking for the parking lot. We only learned about leaving the keys in the box because we were lucky enough to have a taxi driver who was in front of the airport tell us.

May 23, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear Patricia,thank you for sharing your experience with Locauto.We apologize for any inconvenience you experienced when returning the car early in the morning. We have taken note of your feedback to discuss it with the relevant department and improve the information provided at the counter. We hope to welcome you back for a better experience.
Elisa

Rated 5 out of 5 stars

Pick up and drop off were very quick

Pick up and drop off were very quick. Staff super friendly and no hard sell on extras. Car was also very new and clean

May 23, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

They stayed open long after closing…

They stayed open long after closing time as there policy is to serve the custom even if flight arrives after opening times.

May 11, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Wonderful

Everything, from the team workers, till the cars. Great 👍 wonderful

May 21, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

great cars

great cars, fast service, good price, no credit card blocks. what else do you really need?

May 19, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for your feedback! Fausto

Rated 4 out of 5 stars

All fine

All fine. Not the car type/size I have booked for though

May 19, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear Sarah,thank you for your feedback.
We are delighted to hear you enjoyed our service.
Please note that our bookings are based on vehicle categories, and unfortunately, we cannot guarantee a specific model or fuel preference. In this instance, since the category you booked was not available, we were pleased to offer you a free upgrade.
We apologize if the car didn't meet your expectations this time.
We hope to welcome you back with a better experience.
Elisa

Rated 5 out of 5 stars

Perfect

Perfect, affordable price, prozess from collecting car and return in other station went proberly.

May 19, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for taking the time to leave us a positive review. See you soon, Enrico

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