Excellent car (new Fiat 600 Hybrid auto), very polite, friendly and efficient staff .... what's not to like. I will definitely use Locauto again.
Company replied

Stazione Ferroviaria Malpensa Terminal 2, 21019 Somma Lombardo, Varese / Lombardia, IT
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Excellent car (new Fiat 600 Hybrid auto), very polite, friendly and efficient staff .... what's not to like. I will definitely use Locauto again.
Company replied
Best car rental company! Paolo the station manager and the entire team were all very helpful welcoming and friendly. Everything was smooth from start to finish the car was brand new spotlessly clean a... See more
Company replied
The staff were great, so friendly, polite and helpful. They spoke great English, so collection and drop off was quick and easy. The car itself was great, and the briefing was clear yet thorough. Getti... See more
Company replied
Locauto made everything very easy, both in terms of providing the vehicle we needed and arranging the most convenient drop-off location for us. The paperwork was quick, and the car was brand new. The... See more
Company replied
Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 2, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.
Stazione Ferroviaria Malpensa Terminal 2, 21019, Somma Lombardo, Varese / Lombardia, Italy

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Reply from Locauto Group - Milano Malpensa Aeroporto T2
The worst was the way to return the car in Milano Centrale. It is not very clear

Reply from Locauto Group - Milano Malpensa Aeroporto T2
Horrible. We took the car at 9:30 pm and left it back at 1:30 pm next day. Just drove 120km to Milano and Back.
The staff said we damaged the inside part of the car (back seat) with a vomit below where we had a child chair. We did not see that the day before cause it was late night and dark. They want us to pay for this. It’s a cheating company don’t trust on them

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Reply from Locauto Group - Milano Malpensa Aeroporto T2
Avoid out-of-hours key drop, as sadly we are dealing with a bill for damage to the car that was not there when we left the car at 05.30 - such a shame, as until this point we had a very positive experience. In the semi-darkness we did not photograph/video the entirety of the car, but left the car in good faith which sadly was a mistake on our part.
@Locauto your response below is meaningless - your team are charging me for damage that we did not incur, it is a scam and customers need to be aware. I now see a number of reviews posted since we returned saying the same thing.

Reply from Locauto Group - Milano Malpensa Aeroporto T2
It was very easy to make deal, car was good, staff even better

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Reply from Locauto Group - Milano Malpensa Aeroporto T2
Easy check in and check out. No hidden charges. Good quality vehicle.

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Reply from Locauto Group - Milano Malpensa Aeroporto T2
Extremely helpful staff excellent cars and no pushy upsells for insurance.

Reply from Locauto Group - Milano Malpensa Aeroporto T2
Roberta was fantastic and really helpful when checking out the car. No queues. We also had a great low milage car, and so far no hidden costs, unlike other operators last year who tried to charge for damage that was already on the car before we rented it.

Reply from Locauto Group - Milano Malpensa Aeroporto T2
Very kind, efficient and fast to evade the checkin procedures at the desk; the car met expectations. Similarly quite smooth profess to return the carz

Reply from Locauto Group - Milano Malpensa Aeroporto T2
Car was booked for a set time but we had to wait 20 minutes for it.

Reply from Locauto Group - Milano Malpensa Aeroporto T2
Friendly staff, easy car collection. Brand new car! No spaces left to drop the car so had to ask. Snow socks were too tight for the wheels despite supposedly being the correct size.

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Reply from Locauto Group - Milano Malpensa Aeroporto T2
Rate was high due to Olympic games but good experience

Reply from Locauto Group - Milano Malpensa Aeroporto T2
Very good experience, competent and friendly staff, perfect vehicle matching the required criteria.

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Reply from Locauto Group - Milano Malpensa Aeroporto T2
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