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Locauto Group - Milano Malpensa Aeroporto T2 Reviews 

2,367
TrustScore 4.5 out of 5

4.6

Stazione Ferroviaria Malpensa Terminal 2, 21019 Somma Lombardo, Varese / Lombardia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent car (new Fiat 600 Hybrid auto), very polite, friendly and efficient staff .... what's not to like. I will definitely use Locauto again.

Company replied

Rated 5 out of 5 stars

Best car rental company! Paolo the station manager and the entire team were all very helpful welcoming and friendly. Everything was smooth from start to finish the car was brand new spotlessly clean a... See more

Company replied

Rated 5 out of 5 stars

The staff were great, so friendly, polite and helpful. They spoke great English, so collection and drop off was quick and easy. The car itself was great, and the briefing was clear yet thorough. Getti... See more

Company replied

Rated 5 out of 5 stars

Locauto made everything very easy, both in terms of providing the vehicle we needed and arranging the most convenient drop-off location for us. The paperwork was quick, and the car was brand new. The... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 2, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Stazione Ferroviaria Malpensa Terminal 2, 21019, Somma Lombardo, Varese / Lombardia, Italy

  • +39 0243020403
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4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,367)

60,288 reviews in the last 12 months

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Rated 5 out of 5 stars

5 stars service

5 stars service , brand new car with free upgrade

March 20, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 4 out of 5 stars

The worst was the way to return the car…

The worst was the way to return the car in Milano Centrale. It is not very clear

March 15, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Hello Jaime, thank you for sharing your experience. We are sorry for the troubles you had during the return in Milan Central Station, we know finding our parking place might be a bit complicated and we are doing our best to make the communication and signage clearer for every customer.

Anna

Rated 1 out of 5 stars

Horrible

Horrible. We took the car at 9:30 pm and left it back at 1:30 pm next day. Just drove 120km to Milano and Back.
The staff said we damaged the inside part of the car (back seat) with a vomit below where we had a child chair. We did not see that the day before cause it was late night and dark. They want us to pay for this. It’s a cheating company don’t trust on them

March 21, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you Marc for writing your feedback.
We are sorry to read that you define us a cheating company, all we want to ensure to our customers is the highest level of hygiene. That's why in case of vomit we have to request a special cleaning, even if the customer tried to clean it at the return.
If you need support you can get in touch with our Customer Service at the link https://portale.locautorent.com/websitecs/cs-home.aspx

Sara

Rated 5 out of 5 stars

helpfull staff

helpfull staff, great service

March 21, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 1 out of 5 stars

Avoid out-of-hours key drop

Avoid out-of-hours key drop, as sadly we are dealing with a bill for damage to the car that was not there when we left the car at 05.30 - such a shame, as until this point we had a very positive experience. In the semi-darkness we did not photograph/video the entirety of the car, but left the car in good faith which sadly was a mistake on our part.
@Locauto your response below is meaningless - your team are charging me for damage that we did not incur, it is a scam and customers need to be aware. I now see a number of reviews posted since we returned saying the same thing.

February 22, 2026
Unprompted review
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you Sarah for writing us your feedback, our Customer Service will provide the information that you need.

Sara

Rated 5 out of 5 stars

It was very easy to make deal

It was very easy to make deal, car was good, staff even better

March 14, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Easy check in and check out

Easy check in and check out. No hidden charges. Good quality vehicle.

March 10, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Easy and fast.

February 22, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Lovely vehicle

Lovely vehicle. Excellent service.

February 26, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Excellent experience t cars…

Extremely helpful staff excellent cars and no pushy upsells for insurance.

February 20, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Roberta was fantastic and really…

Roberta was fantastic and really helpful when checking out the car. No queues. We also had a great low milage car, and so far no hidden costs, unlike other operators last year who tried to charge for damage that was already on the car before we rented it.

February 23, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Great experience

Very kind, efficient and fast to evade the checkin procedures at the desk; the car met expectations. Similarly quite smooth profess to return the carz

February 23, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 3 out of 5 stars

Car was booked for a set time but we…

Car was booked for a set time but we had to wait 20 minutes for it.

February 14, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you Cameron for your feedback and we apologize for the waiting. We are making sure that situation like yours will be managed in a better way in the future. We hope to see you again soon!

Sara

Rated 4 out of 5 stars

Friendly staff, Easy collection

Friendly staff, easy car collection. Brand new car! No spaces left to drop the car so had to ask. Snow socks were too tight for the wheels despite supposedly being the correct size.

February 21, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Hi Susie, thank you so much for your positive review. Any feedback from our customers is invaluable in helping us improve our service.

Amanda

Rated 5 out of 5 stars

Good team.

Good Team.
Good car
Good Service

February 19, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for leaving us a positive review! See you soon, Enrico

Rated 4 out of 5 stars

Rate was high due to Olympic games but…

Rate was high due to Olympic games but good experience

February 17, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you Frederic, your feedback means a lot to us. Enjoy the Olympic events and we hope to see you back soon!

Sara

Rated 5 out of 5 stars

Very good experience

Very good experience, competent and friendly staff, perfect vehicle matching the required criteria.

February 9, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Good

Good, professional service

February 9, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Many thanks, see you soon! Erika

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