Locauto Group - Milano Stazione Centrale Reviews 

A littyle bit crowded, I waited 30 min in line

Booked twice - both times did not get the car booked.

On return - we expected to return the car in as received condition - or pay 100 euro of cleaning fees. It is ridiculous - is you want so clean the cleaning cost should be build in.

Great experience using Locauto for our trip. The pick-up process was easy and fast. The car was as new, with low mileage, clean. Drop off was fast and professional. Recomend

Good service, polite staff and good cars. A big thank to Gianluca for his kindness! Շնորհակալություն

We had an excellent experience with Locauto Group at the Milan Central Station branch. The entire rental process was smooth, fast, and well organized. The staff were friendly, professional, and very helpful, making everything easy from pickup to return.

The car was clean, comfortable, and in excellent condition. Thanks to the outstanding service, our trip around Italy was stress-free and enjoyable.

We highly recommend Locauto Group to anyone looking for a reliable and trustworthy car rental company in Milan. Thank you for the excellent service—we will definitely rent from you again on our next trip to Italy!

Amazing service

Gianluca ! Thank you so much for your kind support and quick process!

I was afraid because of different comments on different sites related to rent a car companies other than the big ones.
But Locauto was the only one who had affordable car on last minute and a good relation ship with me as customer.

Indeed there were some little spots before took the car, but they didn't charge them as they were not made by me.

The personnel was very operative, good English, the car smelled like a new one ( only 13000 on board). Very nice, first time driving a Panda, good experience.

David Matteo was the guy when returning car. Very friendly, Mille Grazie!

I had an excellent experience with Locauto. The booking process was quick and easy, the staff were friendly, professional, and very helpful. The car was clean, in perfect condition, and exactly as described. Pick-up and return were fast and hassle-free. Everything went smoothly from start to finish. I highly recommend Locauto and will definitely rent from them again. Thank you for the outstanding service!

Gian Luca was so helpful and always smiling thank you for everything it was perfect

Arturo (Arthur) in the Milan helped us check out and he was fantastic!! Very polite, friendly and helped unload the car. We would highly recommend renting a car from Locauto. It was a great experience from bevy to end and we loved our red fiat 600!

They listen my needs for 2 weeks

And offer me a good service!

Check in at Milano Centrale was efficient. The collection and drop off locations were convenient and the staff friendly, helpful and quick, although they were impeded by poor Internet at Centrale: this is no surprise given that it's an underground car park covered by trains and indeed the staff said it always happened. The car was clean inside and perfect for our journey although it had several minor signs of previous damage externally.

Easy pick up from Bergamo, just have to get a quick bus journey (10m)

Parking on return is hidden away behind the train station.

Artur was fantastic and chilled and helped us on the return. Always reccomend Locauto especially the one way drop off.

The staff were so kinda and very informative I'd definitely recommend and tell my friends and family members to book with locauto in thier next trip to Italy

My Experience with Locauto:
​Renting from the Milan Central Station office went super smoothly. The garage itself was a bit tricky to find, but the gentleman in the office made sure I had the exact location pinned in Google Maps. Once there, I was given a very nice, brand-new car.
​However, I do have one major criticism—the garage ticket system.
​The Departure Dilemma
​When I drove out of the garage, I immediately got stuck at the exit gate. The guard insisted I show him a ticket. What ticket?! He wouldn't back down, and I couldn't leave without it. Meanwhile, cars were starting to pile up behind me. He then told me to call Locauto. Who? Why?!
​I just told him to open the gate: "I literally just rented the car, please let me out!" After what felt like an eternity, the gate suddenly opened. I have no idea how or why, but I just took off.
​The Return Routine
​I returned the car to the Venice Airport rental parking garage, where I was immediately required to take another ticket. Why? I have no idea. I took it anyway and somehow found my way up to the third floor—which wasn't easy, given how hard it was to spot the Locauto signs in the dead of night.
​Predictably, I found myself stuck at yet another gate. What does it want from me now? I figured maybe it wanted that first-floor ticket for some reason. The problem? I had already lost it. It was an absolute miracle when I finally managed to find it in the dark. Okay, clearly my fault this time! :)
​The Big Question
​But seriously, what is up with this ticket system? Why do rental car customers need to be involved in the garage's internal ticketing at all?

The staff at the pickup counters were very helpful and friendly and the car was brand new.
The app and website seem to be permanently broken, and my attempts to contact the agency prior to pickup via Whatsapp and email were ignored. Glad everything worked out.

3rd time renting from locauto. this time i dropped off the car 4 minuets late and without saying anything at the drop off they charged me 60 euros!! for literlly 4 minuets!! i saw it on the card wehn i got home, they didnt bother letting me know at the spot. very disapointing