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Locauto Group - Napoli Aeroporto Reviews 

7,238
•
TrustScore 4.5 out of 5

4.6

Viale Umberto Maddalena, 21, 80144 Napoli, Napoli / Campania, IT

•

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See what reviewers are saying

Rated 5 out of 5 stars

What a relief to find a car-rental company that does not place exorbitant amounts on hold on your credit card. No fuss: simply fill in the form, collect the car from the car park, and drive away. Re... See more

Company replied

Rated 5 out of 5 stars

Very nice car.very good organization. Exept one point: At the end of our travel, for one unknown reason, the car refused to start.(as if the battery were completely disconnected ,but it was not th... See more

Company replied

Rated 5 out of 5 stars

Staff at the airport both on arrival to pick-up the car and on drop-off for departure were extremely gentle and explaining everything, especially in regards with the insurance policies. Car was great,... See more

Company replied

Rated 5 out of 5 stars

Good service. The desk waiting time was reasonable and the explanation was good. The friendly receptionist looked for the best car solution with regards to passengers and luggage, as did the employee... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Napoli Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020407. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Viale Umberto Maddalena, 21, 80144, Napoli, Napoli / Campania, Italy

  • +39 0243020407
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4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.6

All reviews

(7,238)

58,646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The young lady that we dealt with was…

The young lady that we dealt with was very pleasant and helpful, she made the experience easy and made
Me want to come back to hire another car from Locauto.

September 9, 2026
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Reply from Locauto Group - Napoli Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Very good experience

Very good experience. Clean and comfortable car

October 1, 2026
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Reply from Locauto Group - Napoli Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Very easy

Very easy, nice and good quality cars

October 1, 2026
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Reply from Locauto Group - Napoli Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Highly recommended, will use their service again surely.

Staff at the airport both on arrival to pick-up the car and on drop-off for departure were extremely gentle and explaining everything, especially in regards with the insurance policies. Car was great, and as booked. Was offered an upgrade upon arrival as well, although could not accept as we preferred a small car.

September 24, 2026
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Reply from Locauto Group - Napoli Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Great customer service

Great customer service ! Easy booking process , great price!

October 1, 2026
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Reply from Locauto Group - Napoli Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Marco at the Naples airport was…

Marco at the Naples airport was terrific - he explained everything clearly. The car was in good order, clean and ready to go.

September 23, 2026
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Reply from Locauto Group - Napoli Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Rent at Napoli

Everything was great. Thank you!

September 23, 2026
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Reply from Locauto Group - Napoli Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 1 out of 5 stars

Very very unpleasant staff

Very very unpleasant staff and they wanted a credit card with full name and surname. We haven’t got car and no restitution.

September 22, 2026
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Reply from Locauto Group - Napoli Aeroporto

Dear Roel,Thank you for your feedback.
We are glad that Locauto was ultimately able to find a solution for you, allowing you to get on the road and start your journey smoothly.

We hope you enjoyed the rest of your trip and look forward to welcoming you again in the future.

Elisa

Rated 5 out of 5 stars

Nice rental experience

I had a good car rental experience. We get an almost new Lancia Ypsilon hybrid in a very good condition with a full tank. The staff processed the paperwork quickly without persistently pushing additional options. Next time I will rent from the same company again.

September 26, 2026
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Reply from Locauto Group - Napoli Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Easy and Fast Rental in Italy

Easy an Fast Rental Good comunication with The Rental personnel

September 21, 2026
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Reply from Locauto Group - Napoli Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 4 out of 5 stars

Very good

Very good! Professional service and very detailed instructions

September 21, 2026
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Reply from Locauto Group - Napoli Aeroporto

Dear Dib,thank you for your review.
We are glad that you enjoyed our professional service.
We hope to welcome you back for a 5-star experience next time!

Elisa

Rated 5 out of 5 stars

Everything went smooth

Everything went smooth, staff was friendly and helpful. Car was very good too.

September 28, 2026
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Reply from Locauto Group - Napoli Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 4 out of 5 stars

The pickup location isn't marked on Google Maps. It's hard to find.

The car matched the description. The staff were friendly. There were no issues at all.

September 27, 2026
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Reply from Locauto Group - Napoli Aeroporto

Dear Krisztian,thank you for your review.
We are glad that you enjoyed our service, and we have taken your feedback to heart to improve the directions provided on Google Maps so you can find our location easily. We hope to welcome you back soon!
Elisa

Rated 5 out of 5 stars

Fast

Fast, polite and attentive service - we were escorted to the car, everything was explained and shown to us in detail. Not like others do.
Clean and new car.

September 20, 2026
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Reply from Locauto Group - Napoli Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Very professional

Very professional

September 26, 2026
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Reply from Locauto Group - Napoli Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 4 out of 5 stars

On time and on my way as quick as…

On time and on my way as quick as possible.

September 25, 2026
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Reply from Locauto Group - Napoli Aeroporto

Dear Lino,thank you for your review.
We are glad that you enjoyed our service and hope to welcome you back for a 5-star experience next time!
Elisa

Rated 5 out of 5 stars

Perfect car rental experience

The process of receiving the car was quick, a smiley welcome at the counter, I received a car from the group of cars I ordered, the car was new, clean, and the process of returning the car was also quick.

September 26, 2026
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Reply from Locauto Group - Napoli Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Staff, service, booking process

Very fast car pick-up and drop off, friendly staff, easy booking process.

September 24, 2026
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Reply from Locauto Group - Napoli Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

professional team, good car

professional and kind team, good performing car, booking process easy

September 17, 2026
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Reply from Locauto Group - Napoli Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

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