Everything went perfectly. Both the pickup and the return were handled quickly and professionally. The vehicle was handed over clean; we were pointed out a piece of damage (a scratch) on the front rig... See more
Company replied
Location
Switch locationViale Umberto Maddalena, 21, 80144 Napoli, Napoli / Campania, IT
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See what reviewers are saying
Easy check in at Naples airport, no pushy sales scaring you into getting additional insurance. Once I had told Marco I had insurance with a broker, he accepted it. Explained all I needed to know abo... See more
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We choose Locauto as they are part of Enterprise who we use in the UK. Their price was only slightly more than the budget companies with much lower scores. The car was as described & all existing dent... See more
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Good communication up front, having allready confirmation that you «knew» me as a client —> then I didn’t need to use much time on key-pickup!! Effectively recieved the first night. PERFECT small car... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Napoli Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020407. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Viale Umberto Maddalena, 21, 80144, Napoli, Napoli / Campania, Italy
- +39 0243020407
Unisciti a MyLocauto Friends
4.6
Excellent
7K reviews
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Everything went fast and it was a…
Everything went fast and it was a trustworthy experience. We had a full insurance via Booking.com.
August 7, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Excellent service
Excellent service
Just half an hour delay when receiving the car, otherwise everything was easy
Thanks Locauto
August 5, 2026
Reply from Locauto Group - Napoli Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Reply from Locauto Group - Napoli Aeroporto
That's great to hear! See you soon, Angelo
Memories from Amalfi
Picking up the car at the airport terminal went smoothly, and the distance to the parking lot could easily be covered on foot, although a shuttle bus was also available. The staff was very friendly, all my questions were answered, and as a bonus, I received a bigger car for the same money. The only thing I expected but didn't receive was a vehicle handover report, because I dropped the car off in the parking lot very early and left the keys in a drop-box.
July 25, 2026
Reply from Locauto Group - Napoli Aeroporto
Dear Aleandru,thank you so much for taking the time to share your feedback! We are delighted to hear that you enjoyed our service, found our staff helpful, and appreciated the complimentary upgrade.
Regarding your vehicle handover report, we are sorry for the confusion. Our return reports are generated and sent automatically via email once the drop-box return is processed. If you haven't received yours yet, please contact our Customer Service team at https://portale.locautorent.com/websitecs/cs-home.aspx, and they will be happy to send a copy to you directly.
We look forward to welcoming you back again soon!
Elisa
When we went to get the keys
When we went to get the keys, the customer service staff didn’t give us any explanation about how anything worked. Later, when we went to the car, the guy explained everything to us properly. However, he also told us that the reception staff should have explained everything to us and treated us better.
August 8, 2026
Reply from Locauto Group - Napoli Aeroporto
Dear Aitor,thank you for sharing your review.
We apologize if the experience did not meet your expectations this time.
It is never our intention to make a customer feel uncomfortable, as our standard approach is built on courtesy and hospitality. Sometimes, despite our best efforts, misunderstandings or stressful moments can occur.
We will absolutely sync up with our team at that location to make sure we improve our customer service. We really hope you'll give us another chance in the future. We'd love to welcome you back and show you the high-quality service we are truly capable of.
Elisa
Easy process, collection and drop off
The process was easy, there were no issue, I have booked a van there was 7 of us. Vehicle was pretty new, it had external damage, but it was market obviously before handover. Return was equally easy. No complaints in my case.
July 31, 2026
Reply from Locauto Group - Napoli Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
BEST CAR RENTAL IN NAPOLI
BEST CAR RENTAL IN NAPOLI!
I've given the review 5 stars, however there's always a few pointers for improvement :-)
Collection of the car is very easy from the airport. You get transferred to the car lot to collect your car
The only thing I would say...it was a shame I didn't get the exact car I book. I was offered an upgrade but at a cost, which I declined. Instead, I was given a small Jeep Avenger. Though is small car it can be a little difficult squeezing through the narrow roads on the coastline (Amalfi). Also, when I took the car, it smelt of cigarette smoke which was a little disappointing.
I also recommend when you collect the car, take a video during the inspection.
Other than those minor things, the staff and arrangements for the collection and return was very easy. I will definitely be booking from this place again!
August 6, 2026
Reply from Locauto Group - Napoli Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
First class
Fantastic service and very professional. Amazing customer care.
5 star all day long.
August 6, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Don't choose locauto
The company charged an after hours fee of 45 euros even though we were there before the closing time .
.keep in mind nowhere was this mentioned during the booking process .
Also we were not able to fill the gas due to flight changes and they charged us 55 for the process of filling up the tank .
And the customer service is awful as well . I have not received any answer about my complaints. Don't choose them .
0/5
August 6, 2026
Reply from Locauto Group - Napoli Aeroporto
Dear Orestis,thank you for sharing your experience and giving us the opportunity to explain.
We apologize if you felt our service unclear, that's defenitely not our goal.
The Out of Hours fee of €43 is not a penalty, but a necessary cost (as outlined at the following link: https://portale.locautorent.com/doc/condizioni_particolari.pdf) to ensure that a member of our team remains at the office past our standard closing time. This allows you to collect your vehicle despite the setback and avoid having to wait until the following morning.
Concerning the issues experienced with the fuel we would like to remind you that our standard procedure is to deliver the vehicle with a full tank of fuel. This was confirmed and shown to you during the initial inspection (damage check) before the rental agreement was signed.
As per our 'Fair Fuel Policy', every customer has three options:
Return the car full: Refilling the tank yourself before drop-off.
Pre-paid Fuel: Paying for a full tank in advance and returning the vehicle empty.
Refuelling Service: If the car is not returned full and the pre-paid option was not chosen, a refueling service fee plus the cost of the missing liters is applied.
In this case, since the vehicle was not returned completely full, the refueling fee was applied as outlined in our Terms and Conditions, which you can review at any time at the following link:https://portale.locautorent.com/doc/specialrentalconditions.pdf.
We appreciate your understanding and hope to welcome you back in the future.
Elisa
Excellent service fromExcellent service and hassle-free car rental start to finish
Excellent service from start to finish. The booking process was simple and quick, the staff were friendly and professional, and the car was clean and in perfect condition. Pick-up and return were smooth and hassle-free. Everything was exactly as promised. I would definitely use Locauto Group again and highly recommend them.
August 6, 2026
Reply from Locauto Group - Napoli Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Reply from Locauto Group - Napoli Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
No creditcard is needed.
August 5, 2026
Reply from Locauto Group - Napoli Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Excellent service and a hassle-free experience
This summer, I rented two vehicles from Locauto in Italy, and the experience was excellent. The staff were always very friendly, efficient and quick to assist. The cars were new, well maintained and very well equipped.
Both the pick-up and return processes were quick and straightforward, with no unnecessary paperwork. All the information and documentation arrived promptly by email and was always readily available whenever I needed it.
I would definitely recommend Locauto and would happily rent from them again.
August 5, 2026
Reply from Locauto Group - Napoli Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
The procedure was fast with organized…
The procedure was fast with organized transportation to the pickup parking area.
August 4, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Reply from Locauto Group - Napoli Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
It was a pleasant experience working…
It was a pleasant experience working with your company; the staff was friendly and provided all the information needed prior to renting a ca
August 5, 2026
Reply from Locauto Group - Napoli Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
You are heard …
The handover and return of the vehicle went smoothly and the staff were friendly. The vehicle itself was not up to standard for the price and had not been properly prepared. The air conditioning was inadequate for the local weather conditions. The windscreen wiper blades were worn out and no longer worked, which only became apparent when it started to rain. The vehicle had therefore not been fully checked to ensure it was in working order.
Update: It seems they still take the time to deal with their customers on an individual basis here. In that respect, I’m revising my view to focus on the key point: that they do take care of you. I’m therefore reconsidering Locauto.
July 30, 2026
Reply from Locauto Group - Napoli Aeroporto
Dear Christopher,thank you for sharing your detailed feedback with us.
We are pleased to hear that your experience with our counter staff was friendly and that the vehicle pickup and return process went smoothly.
However, we are deeply sorry that the vehicle itself did not meet your expectations or our standards.We sincerely apologize for these oversights, as all vehicles should undergo a strict technical check before being handed over.
We have forwarded your comments directly to our local team to ensure our pre-rental inspection procedures are reviewed and rigorously enforced.
We truly appreciate your honest review, as it helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future.
Elisa
Great service form the start till the…
Great service form the start till the end. Professional team, car almost new in great shape. The best car hire experience ever. Highly recommend.
July 26, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for your feedback! Fausto
Great no problem
Great no problem
Arrived at airport and got to desk . Lovely woman helped me and advised on best vechile for our trip
Will use again
July 26, 2026
Reply from Locauto Group - Napoli Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Napoli Aeroporto
Dear Markus,thank you for your review.
We are gla that you enjoyed our service.
We look forward to welcoming you back in the future.
Chiara
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