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Locauto Group - Palermo Aeroporto Reviews 

10,049
TrustScore 4.5 out of 5

4.7

Palermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Very friendly and helpful staff. The process of renting and returning the car went very smoothly and without any complications. The car, a Fiat 600 hybrid, was rented at the Palermo airport after 10 p... See more

Company replied

Rated 5 out of 5 stars

Car rental was nice and easy. No issues with the car. Likely would rent here again. Communication via english was easy. Booked the car rental external with external insurance. Only point to keep in... See more

Company replied

Rated 5 out of 5 stars

We are very satisfied with the services provided bu Locauto. We rent a car from Palermo Airport and we did the online check so there was no Q, as soon as we arrived we took the car. The car was relati... See more

Company replied

Rated 5 out of 5 stars

Hello, the girl was very helpful and we get car very fast with debet card, with no problems. Before we have a lot of problems wirh booked car at Sicily by car, because we did not have credit card on d... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy

  • +39 0243020408
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Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(10,049)

60,633 reviews in the last 12 months

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Rated 5 out of 5 stars

Saved by Locauto!

Landed in Palermo and my rental company did not have a car. Locauto was there to save me. They processed everything quickly with a suitable car and we were on our way! We also saved money!

August 11, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

"Amazing experience

"Amazing experience! The staff was incredibly helpful in explaining everything clearly. The pickup and drop-off processes were seamless and surprisingly fast. I couldn't have asked for a better experience!"

August 11, 2026
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Reply from Locauto Group - Palermo Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 1 out of 5 stars

After returning the car at the airport…

After returning the car at the airport outside of office hours—with no one there to receive it—I recorded a video of the entire vehicle, so I wasn't surprised to receive a claim for a damaged door. Which, of course, was not the case. Apparently, this is common practice among rental agencies in Sicily. Naturally, I forwarded the file—along with the dated videos—to my legal department.

August 4, 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Pierre,thank you for sharing your feedback and giving us the opportunity to explain.
We are deeply sorry that your experience was ruined at the end due to a damage charge.

We would like to gently remind you that while Locauto offers the option to return the vehicle outside of opening hours, the customer remains responsible for the car until the office reopens, as stated in our Terms & condtions:https://portale.locautorent.com/doc/GeneralRentalConditions.pdf?_gl=1*1okepma*_gcl_au*MTc0NDQwMjg2Ny4xNzgyODk1ODIwLjE2Mjk2MjAzNzcuMTc4NjUzNzU1MC4xNzg2NTM4MjQ3LjE5ODIzNTIxMDIuMTc4NjUzMTkwNC4xNzg2NTM4MjQ3*FPAU*MTc0NDQwMjg2Ny4xNzgyODk1ODIw (page 4-parag. 8-O)
If you require full documentation and photos regarding this matter, please feel free to contact our Customer Service team directly via our Customer service portal:https://portale.locautorent.com/websitecs/cs-home.aspx

We sincerely hope to have another opportunity in the future to provide you with a much better experience.

Elisa

Rated 5 out of 5 stars

Great

Great, professional and kind support bravo bravisimo - I ll come back next time to Locauto👏👏👏

August 6, 2026
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Reply from Locauto Group - Palermo Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Thank you

Thank you to solve ours problems

August 10, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Great experience

Great experience! Service at the pick-up point was excellent and the car was practically new—better than expected. Unlike other rental companies, they didn't pressure me into buying extra insurance since I already had it. Very satisfied!

July 9, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Fast and easy

Making the deal was fast and easy, everything ended up being as planned.

August 9, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

★★★★★ Great

★★★★★

We were very happy with our experience with Locauto at Palermo Airport. The whole process, from picking up the car to returning it, was quick, easy and completely hassle-free. The staff were very friendly, helpful and professional.

The car was clean, in excellent condition and exactly as booked. I especially appreciated how smooth and efficient both the pick-up and return were.

I can definitely recommend Locauto and would happily use their services again on our next visit to Sicily.

August 1, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

very fast…

Helpfull personnel and very fast delivery. Thanks to all team

August 8, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 4 out of 5 stars

The check-in guy in the airport was not…

The check-in guy in the airport was not super welcoming, but (Marco?) gave us a great service when delivering the vehicle.
The checkout information is quite poor and I can’t find any written confirmation that the vehicle was without any damages at delivery. However, not line and friendly people at pickup and return area.

August 8, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for sharing your experience.
We are glad that you enjoyed our service.
At the same time, we sincerely apologize for the issues you experienced. Your rental documents are automatically sent by email at the end of the rental period, but we will check with our IT team to see if something went wrong on this occasion.

Rest assured, we will share your feedback internally to help us improve our service.
We hope to welcome you back in the future for a much better experience!

Elisa

Rated 5 out of 5 stars

Very good all the time is the best one

Very good all the time is the best one

August 1, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Locauto Palermo

We are very satisfied with the services provided bu Locauto. We rent a car from Palermo Airport and we did the online check so there was no Q, as soon as we arrived we took the car. The car was relatively new and in good condition. The check-out was also fast and we didn’t had any issues. Also, we took the Don’t worry insurance package son in case that there are some small scratches on the car they’ll be covered by that package. Also they’re giving the option to pay with debit card, something that most of the companies doesn’t offer.

July 18, 2026
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Reply from Locauto Group - Palermo Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Staff

Staff, service, booking proces, right at the airport, rent and drive

July 30, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Easy pick up at the airport and friendly staff

Easy pick up at the airport in Palermo. The Locauto counter was easy to find in the arrival hal, the staff was friendly and accommodating doing all the paper work. The pick up as well as the return of the car went smoothly as well. All in all, it was a very good experience and I absolutely will recommend Locauto.

July 22, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

It was very easy and convenient to rent…

It was very easy and convenient to rent from Locauto. good selections of cars, well maintained. Overall a great experience.

July 31, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

flawless

It was my first time renting from Locauto which i found most easy, speedy and friendly assistance at all steps

July 30, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

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