Locauto Group - Palermo Aeroporto Reviews 

Pick up at Palermo airport was quick although finding the actual car was more difficult clearer instruction or a map woild have been helpful. The car was clean we had no problems and it drove for over 1000 km without any problems. The return at Catania airport was a nightmare the signs were very small and not at all junctions. Giving us stat nav location would have been helpful. Car return at Catania was quick and efficient once we found it.

The two agents we dealt with at Palermo Airport and Catania Airport.

Quick and efficient in arranging the hire and handback.

Would recommend and will use again!

The paperwork at Palermo airport was quick and the car collection point just a short walk away. Our only complaint would be the condition of the car. It had various bits of damage (which was ok - they were all properly noted on the contract) but the car was dirty both inside and out. The interiors of the front doors were scuffed and the carpets were dirty. Other than that we had no problems and the return procedure at Catania airport was all ok. No hidden surprises!

We took the car from the airport and gave it back in Palermo city.
Friendly and professional it was very smooth.

Easy, fast, good

rented a car for 10 days in August, and the entire experience was excellent from start to finish. The whole process was smooth, straightforward, and very professional.

One thing I particularly appreciated was that I received a detailed overview of the vehicle by email, including the existing damage that had already been documented. This made everything very transparent and gave me peace of mind when picking up and returning the car.

The staff were extremely friendly, professional, and helpful throughout the entire rental process. I also appreciated that they clearly understood that the vehicle had not been thoroughly inspected before or after the rental, so there was no unnecessary questioning or suspicion about whether I had caused any of the existing damage.

Overall, I had a very positive experience and would definitely rent a car from them again. Highly recommended!

everything was amazing, recommend this company

I really enjoyed renting a car in this company, the staff is super friendly, it took very short time to prepare the documents, the conditions also were very clear and the car itself was good. Thank you!

Pickup and dropoff of the car were very quick, the car was new and clean, and the staff were friendly. I’d definitely choose them again if I’m ever in Palermo.

Very disappointing experience – unexpected GPS charge

I am extremely disappointed with my experience with this car rental company.

When collecting the vehicle, I clearly explained that I did not want or require a GPS/sat-nav, as I intended to use Apple CarPlay and Bluetooth with my own mobile phone. Despite this, I was subsequently charged €100.77 for navigation.

At the time of collection, I understood that my card was being used for the usual rental deposit/authorisation. I was not expecting an additional charge for a GPS service that I had specifically said I did not want.

I contacted customer service to dispute the charge and explained the situation clearly. Unfortunately, rather than properly addressing my complaint, I was repeatedly told that the GPS had been accepted and signed for. My position is that signing paperwork at the rental desk does not change the fact that I had made it clear to the representative that I did not want this additional service.

What has been particularly disappointing is the lack of willingness to resolve the matter fairly. I have provided my explanation and supporting documentation, yet the company continues to refuse to refund a charge for a service I did not request or want.

This experience has left me very dissatisfied with both the rental process and the customer service afterwards. I would strongly recommend checking the rental agreement and every additional charge carefully before leaving the desk, and making sure you challenge anything you did not request.

Unfortunately, based on my experience, I would not use this rental company again.

Thank you for your response.

I would like to clarify the circumstances surrounding my rental, as I remain extremely dissatisfied with the service I received.

At the time of collecting the vehicle, I was not provided with an invoice or clear breakdown of any additional charges, despite specifically asking for a receipt. I also did not knowingly agree to or request the GPS/navigation system.

The vehicle I was initially given was in an unacceptable condition. It was dirty and had a considerable amount of sand inside the vehicle, and I therefore had to request another car. The replacement vehicle was also damaged on the exterior. Considering the amount I paid for this rental, I find the overall standard of service unacceptable.

With regard to the GPS charge, I made it clear at the rental desk that I did not require or want a GPS system, as I intended to use Apple CarPlay/Bluetooth with my own mobile phone. The GPS was never used at any point during the rental period, yet the charge was still taken from my card.

I also believed that my card was being taken for the standard security/deposit hold associated with the hire car, rather than authorising an additional GPS charge that I had not requested.

In view of the above, I am requesting a full refund of the GPS charge and ask that you review the circumstances of the entire rental, including the condition of both vehicles and the lack of a clear invoice or receipt being provided at the time of collection.

I paid a substantial amount for this rental and do not believe the service provided was acceptable. I therefore expect this matter to be resolved appropriately and the relevant charges refunded.

I look forward to receiving your response and confirmation of the refund.

My experience with Locauto Rent was extremely disappointing, and the level of service throughout my car hire was very poor. There was a clear lack of communication and understanding of my needs as a customer. I found the staff unhelpful, and my concerns were not properly listened to or addressed. I also experienced difficulties when trying to resolve issues after the rental, with emails taking too long to receive a response and the replies failing to properly address the points I had raised. Considering the amount paid for the rental, I expected a much higher standard of customer service, communication and professionalism. Unfortunately, my experience fell well below those expectations. Overall, I am very disappointed with Locauto Rent and would not be happy to use their service again based on my experience.

I have rented from Locauto 3 times now and l couldn’t be more satisfied. They were referred to me by a friend whose family also rents from them every time they come to Sicily. The cars are clean. The staff is exceptional. I rented from them for 3 months while my car was being serviced. One of the cats kept giving me a tire alert. I brought it back and immediately they gave me a different car. They are truly exceptional when it comes to renting. At one point in August they had no cars available and I had to rent from Sicily by car. That was the worst experience and the worst car. I kept it for the three days until Locauto had a car for me. It really does matter who you rent from here.

Simple and straightforward. Everything is exactly as agreed.

Friendly and kind staff. No issues what so ever. Highly recommend 🫡

No surprises, fast, clear. Very happy with the service!

Excellent car rental experience from start to finish! The whole rental process was very easy, and the customer service was friendly, helpful, and professional. There were no hidden costs or unexpected extra charges.

We were also able to easily change the main driver on the reservation before picking up the car, as the original driver was unable to collect the car. The process was quick and hassle-free.

We also added a second driver on-site for around €10 per day, which was very convenient.

Picking up the car was quick and easy, and we were given plenty of time to take as many photos and videos of the car as we wanted. Even better, we were pleasantly surprised to receive a free upgrade to a better car without even asking for one!

Returning the car was just as easy and hassle-free.

Overall, a fantastic experience. I would definitely use their services again in the future and highly recommend them!

Car was old and dirty and cost me €100/ day
Felt very ripped off
Cannot recommend this company at all!

Entire process went very smoothly from the puck up to the drop-off. Car faultless