Very friendly and helpful staff. The process of renting and returning the car went very smoothly and without any complications. The car, a Fiat 600 hybrid, was rented at the Palermo airport after 10 p... See more
Company replied
Location
Switch locationPalermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT
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The Catania airport was closed and the flight was diverted to Palermo. We arrived at night. The only company that offered a reasonable price and acted quickly. The return to Catania airport went smoot... See more
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Almost brand a new car , and reasonably priced , with no need for a deposit . Pietro who we dealt with was very pleasant and friendly . When we returned the car I was expecting extra cost for dints... See more
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I had a great experience with Locauto. The car was clean, well-maintained, and in excellent condition. Both pick-up and return were quick, easy, and hassle-free. The staff were professional and friend... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy
- +39 0243020408
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4.7
Excellent
10K reviews
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I was given a empty car and not compensated for it
I was given a empty car. Had to refuel it. Cost me 82 Euro. I gave back the car total refueled. The staff called H/O, they offered me only 50 Euro. This is taking 32 Euros from me. I did put in a claim, 15 days to get feedback. Await feedback.
Staff at counter was very good as well as at the pickup. Tried to help but their hands are tied.
July 4, 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Daniel,thank you for your feedback.
We are glas that you appreciated our professional and helpful staff.
We apologize for the issues experienced, our Customer service will be happy to help you at this link:https://portale.locautorent.com/websitecs/cs-home.aspx .
Best regards
Chiara
Very friendly and helpful staff
Very friendly and helpful staff. Car in good condition. Everything worked perfectly. Happy to be a valued customer of Locauto. We're coming again!
July 8, 2026
Reply from Locauto Group - Palermo Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Reply from Locauto Group - Palermo Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Great service at rental and at return…
Great service at rental and at return the return experience was particularly great in Palermo.
July 14, 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for the great review! Stefania
Fast and easy process
Found car terminal easy, process was quick and fast. Car was in excellent condition.
July 14, 2026
Reply from Locauto Group - Palermo Aeroporto
That's great to hear! See you soon, Angelo
Reply from Locauto Group - Palermo Aeroporto
Thank you for the great review! Stefania
PALERMO AIRPORT RETURN
I'm a Locoauto/Enterprise fan and would not use another company generally.
I've given 4/5 on this occasion as the return area at Palermo Airport is far too small and consequently rather stressful. However, the guy who checked over the returned vehicle was fine.
July 12, 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Customer,thank you for your loyalty and your review.
We apologize for the stress situation experienced during the return.
Unfortunately, the airport logistics are managed by the airport authorities and Locauto has no decision-making power. Thank you for your patience.
We look forward to welcoming you back in the future.
Chiara
Reply from Locauto Group - Palermo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Reply from Locauto Group - Palermo Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Efficient and great customer service
Efficient and great customer service. Our flight home was shifted to Catania so Staff at drop off at Catania suggested we take the car to Palermo and receive a refund of our different drop off fee (we picked up in Palermo). Staff at Palermo were great. This was extremely appreciated.
July 6, 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for your feedback! Fausto
Have been renting cars in Sicily for 25…
Have been renting cars in Sicily for 25 years.This was my best experience. Honest and professional no hassle or scamming.
July 6, 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Relaxed greeting
Relaxed greeting. paperwork done efficiently. Good condition car. Return easy.
July 6, 2026
Reply from Locauto Group - Palermo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Reply from Locauto Group - Palermo Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Couldnt get any response
On the 10th of Friday, one farm car hit my left mirror and broke it. I pulled the car and gave a call to Palermo airport office. I called at least 10 times my wife called at least 10 times and no one responded. Later on, I callled the road assistance. Again i called many times. I received with automatic message saying that i will be called (of course no one called me). I called 4 time customer service. On the 4th time one agent tried his best to help me. He also called the Palermo office and also road assistance and he also could not reach out yo anyone and he apoligized not to have any rresponse. I also called the police and they hang up the phone since they do not knowEnglish. So in the middle of the road I was all alione. And I taped the mirror and I drove the car in that way since tbere was nothing to do. Imagine i had to drive the car kike that for the last 2 days of mu visit and still without any communication with the office. You can listen to my calls that i had on the 10th of July wjth the call center and see what I experienced. I wish I could rent the car from Sixt btw, it is good that i had a dint worry insurance package.
July 13, 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Livaneli, thank you for sharing your experience with Locauto. We sincerely apologize that your calls went unanswered. While the high season brings an exceptionally high volume of requests, this is certainly not the level of service we strive to provide. We take your feedback very seriously and will use it to improve our phone responsiveness during peak periods.
Sara
The car that we rent had a problem with…
The car that we rent had a problem with brakes. It was very dificult to get in contact with you. And in the end. We had to go to your branch which was 100 km away. We did not receive any compensation for that, not even a vehicle upgrade. Very bad experience. You should work on that a little bit
July 12, 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Vanna,thank you for sharing your feedback.
We apologize for the issues experienced during your rental, for any further questions our Customer service team will help you at this link:https://portale.locautorent.com/websitecs/cs-home.aspx
You feedback is valuable to us to improve our service and we hope to have another opportunity to earn your trust back.
Chiara
Everything allright
Everything allright. But i was a litle bit scared, to take car with paint scrathes. Luckily when was the time to give back the car there was now problems with that.
July 11, 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Petras,thank you for your feedback! We completely understand that seeing scratches on a car can cause some anxiety at first.
We would like to reassure you that all existing damages are carefully noted in the vehicle report signed at the time of pick-up. This joint inspection is done together with the customer specifically to highlight any discrepancies and ensure total transparency.
We are glad to hear that the return process went smoothly and without any issues, just as it should. We look forward to welcoming you back for another worry-free rental!
Chiara
Great easy to use service.
July 11, 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Everything ok
July 11, 2026
Reply from Locauto Group - Palermo Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
We were charged a full day rental for 2…
We were charged a full day rental for 2 hour overage. The daily rate was also substantially more than what we paid per day for our 6 day rental.
They would not even try to accommodate a credit towards a new rental or any sort of partial discount.
The car rental company also doesn’t respect the insurance purchased directly with booking.com so we needed to dish out 500$ for their insurance at the last minute.
Was not a great service at Palermo airport.
July 11, 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Gianni,thank you for sharing your feedback. We are truly sorry to hear about your experience and apologize if you felt unsupported by our team. Providing transparent and helpful service is very important to us.We would like to clarify a few details regarding your rental.
Regarding the extra day:at Locauto, we offer a standard 59-minute grace period for vehicle returns. In your case, the car was returned 2 hours and 40 minutes late, which automatically triggered an extra day's charge.
Because your original reservation was a prepaid booking made through a third-party broker, extending it at that discounted rate was unfortunately not possible. Late returns or additional days are subject to our standard daily rate available on that specific day.
Services or protection plans purchased directly through Booking.com are third-party agreements between you and the broker; they are not visible in our system nor directly managed by Locauto. Because of this, our staff explained how our internal protection options work and offered our package as an alternative so you could enjoy full coverage with us. However, purchasing our additional protection is always completely optional.
We hope these informations are useful and we look forward to welcoming you back for a much better experience.
Chiara
Reply from Locauto Group - Palermo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
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