The car was as expected when booked on line. The Fiat Panda was new, in excellent driving condition, with good air conditioning. The interior seats were a little dirty upon pick up, but not much to co... See more
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Excellent experience. Easy handover at both ends, car was brand new and better than what we had ordered, and staff were fantastic. Thank you. No pushy sales on optional extras, no fuss on handover, it... See more
Company replied
Excellent service at time of collection. Excellent service at time of return. Car upgraded to SUV. Super condition. Drove very well. Not a single problem. The rep who helped at the time of collectio... See more
Company replied
The car was brand new and the guy that we left the car at the airport of Catania was really kind and helpful. He also could speak English which was really helpful for us.We felt a little uncomfortabl... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Palermo Via Umberto Giordano 8 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0916850991 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Via Umberto Giordano 8, 90144, Palermo, Sicilia, Italy
- +39 0916850991
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4.7
Excellent
2K reviews
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Reply from Locauto Group - Palermo Notarbartolo
Thanks for your feedback! Is there anything would you suggest we improve? Carlo
I had booking for Volkswagen T-Rock
I had booking for Volkswagen T-Rock. I allso paid extra for thay model. I am tall guy and VAG konsern cars are good for tall peopple. And allso those are good cars for drive.
I got Ford Puma and the car was terribble to drive and ergonomy was very very bad for me!!! They had 2VW T-Rocks on the parking place (Palermo City), but the guy in office sayed that I will get the Ford, even I told coupple of times I should have VW!!!
I am very very dissapointed and I am going to tell all my traveling friends, that they never should use Locauto!!!
August 1, 2025
Reply from Locauto Group - Palermo Notarbartolo
We are sorry to hear that your experience was not up to standard, and we appreciate you bringing this to our attention. We would like the opportunity to investigate what went wrong, so please contact our customer center department through our website: http://www.locautorent.com/customerservice Thank you, Gaia
Car was clean and very good condition
Car was clean and very good condition. Pickup was easy. Airport drop off was difficult because google maps had the wrong location. I fixed that. Beware that driving in Palermo requires a daily toll and getting one is kafkaesque.
July 24, 2025
Reply from Locauto Group - Palermo Notarbartolo
Hello, so glad you enjoyed the trip with us, Fabio
The gentleman at Palermo office was a…
The gentleman at Palermo office was a life saver, very helpful, beautiful soul. And nothing was an issue, and very comforting. I will definitely hire again, due to him!!
Grazie molte!!!
July 22, 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Reply from Locauto Group - Palermo Notarbartolo
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Car pick-up and return were quick
Car pick-up and return were quick, helpful, and good service.
July 29, 2025
Reply from Locauto Group - Palermo Notarbartolo
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
BEWARE unauthorised charges taken
It took well over an hour at Palermo to get my prebooked (and very expensive) car, queuing and waiting in the terminal and then again out in the parking compound.
I had booked a small SUV (VW TCross) knowing that the roads near where I was staying would be poor quality.
I was given, despite trying to decline it, a tired Peugeot 308 with 12,000kms on the clock, being told it was an 'upgrade' - which it absolutely wasn't.
During my holiday, I hit a pothole and punctured a front tyre, which I had professionally replaced by a local tyre company - replacing a Pirelli tyre with a Michelin one.
When I returned the car, I was told that it was "illegal" to have different tyre brands on the same axle and that the Michelin tyre, that I had paid 155 euros for, would have to be replaced with a Pirelli one, for which Locauto would charge me 310 euros. I told them that it was not illegal at all - I don't believe it is anywhere in Europe or the UK or the USA (ChatGPT confirms) and that if they tried to charge me I would challenge it.
2 days after I returned the charge appeared on my card, and having raised a complaint with 'customer service' I was told that the charge would remain.
I am still fighting it.
July 20, 2025
Unprompted review
Reply from Locauto Group - Palermo Notarbartolo
We are sorry to receive your review. We’d like to learn more about your specific situation and make things right. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our staff will help you to solve your issue. Thanks, Gaia
Fast and efficiant
June 26, 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Palermo Notarbartolo
Many thanks, see you soon! Erika
Everything went smooth
July 10, 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reliable !!!!
I believe Locauto is the most straightforward car renting company. No hidden fees, friendly staff and good rates.
July 22, 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for the great review! Stefania
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your feedback! Is there anything would you suggest we improve to achieve 5 stars? See you soon, Anna
Easy, trusting
Easy to book, reliable service and trusting team! Had a great experience renting a car in Palermo City!
July 18, 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
The car was in top notch condition and…
The car was in top notch condition and a pleasure to drive. Rental was easy but drop off at Catania airport needed more instruction. Locauto lot was hard to find.
July 12, 2025
Reply from Locauto Group - Palermo Notarbartolo
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Nice car Return experience
Nice car Return experience - Thanks to Josep
July 17, 2025
Unprompted review
Reply from Locauto Group - Palermo Notarbartolo
We are so happy about your all-out stressless experience. Lucrezia
Reply from Locauto Group - Palermo Notarbartolo
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Everything was perfect
Everything was fine. We got the car even earlier and returning it was not a problem. They also took over the car earlier without any problems. I highly recommend it. A small car for two people will be enough for you, because the streets are narrow and driving in Italy is like the Soviet Union - it knows no borders.
July 10, 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Reply from Locauto Group - Palermo Notarbartolo
We are so happy about your all-out stressless experience. Lucrezia
Fast service
July 7, 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for the great review! Stefania
Reply from Locauto Group - Palermo Notarbartolo
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
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