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Locauto Group - Roma Ciampino Aeroporto Reviews 

2,908
TrustScore 4.5 out of 5

4.6

Via Mario Mameli snc, 00043 Ciampino, Roma / Lazio, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Very good company and everything was easy and they delivered what they said they would. Very hard to find car rentals that also take debit card as well a credit card and this company only took 0.01 ce... See more

Company replied

Rated 5 out of 5 stars

Quick & straightforward process even though it was later in the evening at Ciampino airport. Desk attendant spoke clear English & didnt over complicate. I was very impressed as I’ve used other compani... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff, last minute booking. We made a walk in booking, (after having booked initially with Autovia whom it turned out didnt actually have a car available when I got to the airport) Anyhow... See more

Company replied

Rated 5 out of 5 stars

Staff was very amicable and have precise directions on how to proceed. The car return was also easy to find and you can leave the keys if there's no employees at the return site.

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Roma Aeroporto Ciampino potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020417. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Via Mario Mameli snc, 00043, Ciampino, Roma / Lazio, Italy

  • +39 0243020417
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4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,908)

60,711 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful staff, lovely car, easy to contact in English

Very helpful staff, last minute booking. We made a walk in booking, (after having booked initially with Autovia whom it turned out didnt actually have a car available when I got to the airport) Anyhow we had an amazing trip, made possibly by Locauto. Would recommend them wholeheartedly. Locauto were easy to contact on the phone in English when we needed to extend the booking too. Would go with them next time.

May 15, 2026
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Reply from Locauto Group - Roma Ciampino Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Car rented with no issues

Car rented with no issues. Clean, new, all worked well. Renting was super fast and returning as well. Service was nice and helpful. Only 0,01€ deposit and available with a debit card. I really recommend :)

May 21, 2026
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Reply from Locauto Group - Roma Ciampino Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Great value for money

Great value for money. Staff was polite and communication was good.

May 13, 2026
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Reply from Locauto Group - Roma Ciampino Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars
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Reply from Locauto Group - Roma Ciampino Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Very good rental company

Very good rental company, affordable, new, comfortable cars, communicative employees (greetings to Ms. Sywlia). Robert from Krakow

May 11, 2026
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Reply from Locauto Group - Roma Ciampino Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Very good company

Very good company

May 4, 2026
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Reply from Locauto Group - Roma Ciampino Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Dmytro

Excellent service and new cars – everything was great

May 2, 2026
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Reply from Locauto Group - Roma Ciampino Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

The collection and return was quick and…

The collection and return was quick and efficient and I would recommend you to anyone

May 7, 2026
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Reply from Locauto Group - Roma Ciampino Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 2 out of 5 stars

contaminated conditioning, damaged fuel gauge

unfortunately, my experience was not entirely satisfactory.

First, the air conditioning system appeared to be contaminated with mold, which caused an unpleasant smell inside the vehicle and made driving uncomfortable. This is not only an issue of comfort but also of hygiene. We had to drive without the conditioning on because it was causing breathing difficulties. It was extremely unpleasant because it was very warm and hot in the car.

Secondly, the fuel gauge did not function properly. Even after refueling the tank to full, the indicator did not show a full level, which made it difficult to assess the actual fuel status and caused unnecessary concern during the rental.

I would recommend that the vehicle be thoroughly inspected and maintained to prevent similar issues for future customers.

I hope you take this feedback seriously and improve the condition of your vehicles.

The staff was nice and helpful, the service quite quick and the booking process was fine.

May 5, 2026
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Reply from Locauto Group - Roma Ciampino Aeroporto

Dear MK,thank you for sharing your feedback with us. While we are pleased to hear that you found our staff helpful and the booking process efficient, we are deeply sorry for the issues you encountered with the vehicle.We sincerely apologize for the discomfort and the heat you had to endure. Your health and comfort are our top priorities, and we regret that we fell short this time.We take your comments regarding the air conditioning and the fuel gauge very seriously. Please be assured that we will review to our relevant departement.We hope to have the chance to provide you with a much better experience in the future.Chiara

Rated 5 out of 5 stars

👍All Good

👍All Good! Personal! Serviciu!

May 5, 2026
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Reply from Locauto Group - Roma Ciampino Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Convenient

Fast, good car, convenient location to pick up and drop off the car.

April 27, 2026
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Reply from Locauto Group - Roma Ciampino Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

In and out only took 5 minutes to get…

In and out only took 5 minutes to get the vehicle good reliable company

April 29, 2026
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Reply from Locauto Group - Roma Ciampino Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Good

Good, but You need to think about possibilities for foreingners to pay by a telephone because in other country plastic card and casch is not in use for everyday and We forgot it and had a problem.

April 29, 2026
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Reply from Locauto Group - Roma Ciampino Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Easy and simple without so many…

Easy and simple without so many bureaucratic documents, I only deposit them for gasoline, then I was lucky enough to rent a completely new 600 to the very friendly staff and without so many very strict formalities. Super happy and recommended 100%

April 29, 2026
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Reply from Locauto Group - Roma Ciampino Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 4 out of 5 stars

Very fast working staff

Very fast working staff! They were all kind and very helpful. My only small issue is that I didn't receive the car I wanted and booked, but as the contract says i got a similar vehicle and it was all fine.

April 21, 2026
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Reply from Locauto Group - Roma Ciampino Aeroporto

Dear Venelin,thank you for your feedback!We are glad you enjoyed our staff and our service.We appreciate your understanding regarding the policy for the car category booked.We hope to welcome you back again!Chiara

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