Very good company and everything was easy and they delivered what they said they would. Very hard to find car rentals that also take debit card as well a credit card and this company only took 0.01 ce... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very good company and everything was easy and they delivered what they said they would. Very hard to find car rentals that also take debit card as well a credit card and this company only took 0.01 ce... See more
Company replied
Quick & straightforward process even though it was later in the evening at Ciampino airport. Desk attendant spoke clear English & didnt over complicate. I was very impressed as I’ve used other compani... See more
Company replied
Very helpful staff, last minute booking. We made a walk in booking, (after having booked initially with Autovia whom it turned out didnt actually have a car available when I got to the airport) Anyhow... See more
Company replied
Staff was very amicable and have precise directions on how to proceed. The car return was also easy to find and you can leave the keys if there's no employees at the return site.
Company replied
Presso l'ufficio Locauto Rent di Roma Aeroporto Ciampino potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020417. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Via Mario Mameli snc, 00043, Ciampino, Roma / Lazio, Italy

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff, last minute booking. We made a walk in booking, (after having booked initially with Autovia whom it turned out didnt actually have a car available when I got to the airport) Anyhow we had an amazing trip, made possibly by Locauto. Would recommend them wholeheartedly. Locauto were easy to contact on the phone in English when we needed to extend the booking too. Would go with them next time.

Reply from Locauto Group - Roma Ciampino Aeroporto
Use these guys whenever I get a car at Rome Ciampino.
Quick and easy service.

Reply from Locauto Group - Roma Ciampino Aeroporto
Car rented with no issues. Clean, new, all worked well. Renting was super fast and returning as well. Service was nice and helpful. Only 0,01€ deposit and available with a debit card. I really recommend :)

Reply from Locauto Group - Roma Ciampino Aeroporto
Great value for money. Staff was polite and communication was good.

Reply from Locauto Group - Roma Ciampino Aeroporto
Great service when picking up the car and the car itself was superb.
Easy drop off

Reply from Locauto Group - Roma Ciampino Aeroporto
Efficient booking process.
Functional vehicle.
Staff very helpful.

Reply from Locauto Group - Roma Ciampino Aeroporto
Very good rental company, affordable, new, comfortable cars, communicative employees (greetings to Ms. Sywlia). Robert from Krakow

Reply from Locauto Group - Roma Ciampino Aeroporto

Reply from Locauto Group - Roma Ciampino Aeroporto
The collection and return was quick and efficient and I would recommend you to anyone

Reply from Locauto Group - Roma Ciampino Aeroporto
unfortunately, my experience was not entirely satisfactory.
First, the air conditioning system appeared to be contaminated with mold, which caused an unpleasant smell inside the vehicle and made driving uncomfortable. This is not only an issue of comfort but also of hygiene. We had to drive without the conditioning on because it was causing breathing difficulties. It was extremely unpleasant because it was very warm and hot in the car.
Secondly, the fuel gauge did not function properly. Even after refueling the tank to full, the indicator did not show a full level, which made it difficult to assess the actual fuel status and caused unnecessary concern during the rental.
I would recommend that the vehicle be thoroughly inspected and maintained to prevent similar issues for future customers.
I hope you take this feedback seriously and improve the condition of your vehicles.
The staff was nice and helpful, the service quite quick and the booking process was fine.

Reply from Locauto Group - Roma Ciampino Aeroporto

Reply from Locauto Group - Roma Ciampino Aeroporto

Reply from Locauto Group - Roma Ciampino Aeroporto
In and out only took 5 minutes to get the vehicle good reliable company

Reply from Locauto Group - Roma Ciampino Aeroporto
Good, but You need to think about possibilities for foreingners to pay by a telephone because in other country plastic card and casch is not in use for everyday and We forgot it and had a problem.

Reply from Locauto Group - Roma Ciampino Aeroporto
Easy and simple without so many bureaucratic documents, I only deposit them for gasoline, then I was lucky enough to rent a completely new 600 to the very friendly staff and without so many very strict formalities. Super happy and recommended 100%

Reply from Locauto Group - Roma Ciampino Aeroporto
Very fast working staff! They were all kind and very helpful. My only small issue is that I didn't receive the car I wanted and booked, but as the contract says i got a similar vehicle and it was all fine.

Reply from Locauto Group - Roma Ciampino Aeroporto
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.