Our experience with Locauto was excellent. We would like to highlight the exquisite and professional treatment from Marie, the agent who welcomed us on the first day and to whom we returned the car ke... See more
Company replied

Strada San Maurizio, 12, 10072 Caselle Torinese, Torino / Piemonte, IT
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Our experience with Locauto was excellent. We would like to highlight the exquisite and professional treatment from Marie, the agent who welcomed us on the first day and to whom we returned the car ke... See more
Company replied
I have tried other rental car companies before and being put in uncomfortable situations about upsell of upgrades. Therefore I tried LocAuto which promise easy check-in and return. And they did what t... See more
Company replied
Deposit was very low. I could choose from select number of similar cars with a recommendation from the desk as to what would be nice to have for the purposes of my trip. Return was very relaxed compar... See more
Company replied
The rental process was quick and easy. The staff were honest, professional, and answered all of our questions. They explained the car thoroughly when we picked it up. The return process was also fast... See more
Company replied
Presso l'ufficio Locauto Rent di Torino Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0119963426. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Strada San Maurizio, 12, 10072, Caselle Torinese, Torino / Piemonte, Italy

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All good. Quick, friendly and professional check out and check in. Staff were very good. Car was fine but had lots of scratches otherwise would’ve given 5 stars.

Reply from Locauto Group - Torino Aeroporto
Rental rep was friendly, polite and informative. Process of renting was straightforward and quick
The car was in very good condition

Reply from Locauto Group - Torino Aeroporto
Car was as booking and customer service was very good.

Reply from Locauto Group - Torino Aeroporto
Friendly staff however car interior was dirty and with very strong smell of smoke. Disappointed and will not use them again.

Reply from Locauto Group - Torino Aeroporto
I had a really good experience with them! Highly recommended!

Reply from Locauto Group - Torino Aeroporto
I have rented a car many times with Locauto, and every time the experience has been excellent.
The staff at the reception are always very kind and welcoming, with a big smile. Everything always goes smoothly whenever I rent from them.
A special thanks to the lady at the desk , I don’t remember her name, but I recognize her every time I go there 😁

Reply from Locauto Group - Torino Aeroporto
The service is fast and pleasant. The car is very clean and looked like new. Very convenient to return the car if the flight is outside office hours. The place to pick up and return the car is great. I sincerely recommend it.

Reply from Locauto Group - Torino Aeroporto
I forgot my driving licence (my fault), but the process to change the booking to my wife was very slow and difficult, e.g i was asked to call Car trawler but it was italian speaking. It took 1hr to try and resolve. Other than that, no issues.

Reply from Locauto Group - Torino Aeroporto
Marie was very helpful. She let me pick from another car in the class. Let me decide. She was very helpful. Thanks Marie. The return we were met by a gentleman. He inspected the car and review fuel etc. We did not need to go to the counter. It was smooth.

Reply from Locauto Group - Torino Aeroporto

Reply from Locauto Group - Torino Aeroporto
Everything great except for stale cigarette smell in car

Reply from Locauto Group - Torino Aeroporto
Highly recommended car rental place. Easy to find, clear instructions.

Reply from Locauto Group - Torino Aeroporto
Quick to check-out/check-in. Never had problem with LocAuto in northern italy.

Reply from Locauto Group - Torino Aeroporto
We received the car at the previously ordered time. The car had traveled about 7,000 km and was in good condition.
The manager explained everything perfectly and in detail

Reply from Locauto Group - Torino Aeroporto
Car pick-up and drop-off were very straightforward. Very good car that was perfect for our large family and all our luggage.

Reply from Locauto Group - Torino Aeroporto

Reply from Locauto Group - Torino Aeroporto
New car, friendly staff, easy return of the car outside office working hours, what I would expect more - winter tires in February :)

Reply from Locauto Group - Torino Aeroporto
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