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Locauto Group - Torino Aeroporto Reviews 

2,823
TrustScore 4.5 out of 5

4.6

Strada San Maurizio, 12, 10072 Caselle Torinese, Torino / Piemonte, IT


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Rated 5 out of 5 stars

Our experience with Locauto was excellent. We would like to highlight the exquisite and professional treatment from Marie, the agent who welcomed us on the first day and to whom we returned the car ke... See more

Company replied

Rated 5 out of 5 stars

I have tried other rental car companies before and being put in uncomfortable situations about upsell of upgrades. Therefore I tried LocAuto which promise easy check-in and return. And they did what t... See more

Company replied

Rated 5 out of 5 stars

Deposit was very low. I could choose from select number of similar cars with a recommendation from the desk as to what would be nice to have for the purposes of my trip. Return was very relaxed compar... See more

Company replied

Rated 5 out of 5 stars

The rental process was quick and easy. The staff were honest, professional, and answered all of our questions. They explained the car thoroughly when we picked it up. The return process was also fast... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Torino Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0119963426. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Strada San Maurizio, 12, 10072, Caselle Torinese, Torino / Piemonte, Italy

  • +39 0119963426
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4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,823)

62,602 reviews in the last 12 months

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Rated 4 out of 5 stars

All good

All good. Quick, friendly and professional check out and check in. Staff were very good. Car was fine but had lots of scratches otherwise would’ve given 5 stars.

March 9, 2026
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Reply from Locauto Group - Torino Aeroporto

Hello Christopher, thank you for renting with Locauto! We do appreciate your feedback and we will do our best to give you a brand new car for your next car rental experience with us! See you soon

Anna

Rated 5 out of 5 stars

Rental rep was very helpful and polite

Rental rep was friendly, polite and informative. Process of renting was straightforward and quick
The car was in very good condition

March 7, 2026
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Reply from Locauto Group - Torino Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 1 out of 5 stars

Smell of smoke

Friendly staff however car interior was dirty and with very strong smell of smoke. Disappointed and will not use them again.

March 6, 2026
Unprompted review
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Reply from Locauto Group - Torino Aeroporto

Thank you Fulvia for sharing your experience with us and we apologize for the uncomfrotable situation. We take your feedback seriously, we will investigate your case to guarantee that situations like this never happen again.

Sara

Rated 5 out of 5 stars

I had a really good experience with…

I had a really good experience with them! Highly recommended!

March 3, 2026
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Reply from Locauto Group - Torino Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

I recommande Locauto, perfect

I have rented a car many times with Locauto, and every time the experience has been excellent.
The staff at the reception are always very kind and welcoming, with a big smile. Everything always goes smoothly whenever I rent from them.
A special thanks to the lady at the desk , I don’t remember her name, but I recognize her every time I go there 😁

February 28, 2026
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Reply from Locauto Group - Torino Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

The service is fast and pleasant

The service is fast and pleasant. The car is very clean and looked like new. Very convenient to return the car if the flight is outside office hours. The place to pick up and return the car is great. I sincerely recommend it.

March 8, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 3 out of 5 stars

I forgot my driving licence (my fault)

I forgot my driving licence (my fault), but the process to change the booking to my wife was very slow and difficult, e.g i was asked to call Car trawler but it was italian speaking. It took 1hr to try and resolve. Other than that, no issues.

February 1, 2026
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Reply from Locauto Group - Torino Aeroporto

Tank you Linda for sharing your experience, we are sorry for the difficult situation you had experienced but in case of prepaid booking thorugh intermediary unfortunately we cannot make any amendment.

Anna

Rated 5 out of 5 stars

Marie was very helpful

Marie was very helpful. She let me pick from another car in the class. Let me decide. She was very helpful. Thanks Marie. The return we were met by a gentleman. He inspected the car and review fuel etc. We did not need to go to the counter. It was smooth.

February 13, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Perfect

Perfect from A to Z, excellent team, excellent car.

March 1, 2026
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Reply from Locauto Group - Torino Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 4 out of 5 stars

Everything great except for stale…

Everything great except for stale cigarette smell in car

February 22, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you Mr. Oliver, your feedback is very useful to pay more attention to the details. We hope to see you soon!

Anna

Rated 5 out of 5 stars

Highly recommended car rental place

Highly recommended car rental place. Easy to find, clear instructions.

March 1, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Great service

February 24, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Quick to check-out/check-in

Quick to check-out/check-in. Never had problem with LocAuto in northern italy.

February 22, 2026
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Reply from Locauto Group - Torino Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

We received the car at the previously…

We received the car at the previously ordered time. The car had traveled about 7,000 km and was in good condition.
The manager explained everything perfectly and in detail

February 7, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Excellent service

Car pick-up and drop-off were very straightforward. Very good car that was perfect for our large family and all our luggage.

February 19, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

All was nice!!

February 19, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Thank you

February 12, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 4 out of 5 stars

overall good experience

New car, friendly staff, easy return of the car outside office working hours, what I would expect more - winter tires in February :)

February 19, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you Nerijus for taking the time to send the review of your rental experience. We hope to see you soon!

Sara

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