Banner for Locauto Group - Torino Aeroporto

Locauto Group - Torino Aeroporto Reviews 

2,827
TrustScore 4.5 out of 5

4.6

Strada San Maurizio, 12, 10072 Caselle Torinese, Torino / Piemonte, IT


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Our experience with Locauto was excellent. We would like to highlight the exquisite and professional treatment from Marie, the agent who welcomed us on the first day and to whom we returned the car ke... See more

Company replied

Rated 5 out of 5 stars

I have tried other rental car companies before and being put in uncomfortable situations about upsell of upgrades. Therefore I tried LocAuto which promise easy check-in and return. And they did what t... See more

Company replied

Rated 5 out of 5 stars

Deposit was very low. I could choose from select number of similar cars with a recommendation from the desk as to what would be nice to have for the purposes of my trip. Return was very relaxed compar... See more

Company replied

Rated 5 out of 5 stars

The rental process was quick and easy. The staff were honest, professional, and answered all of our questions. They explained the car thoroughly when we picked it up. The return process was also fast... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Torino Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0119963426. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Strada San Maurizio, 12, 10072, Caselle Torinese, Torino / Piemonte, Italy

  • +39 0119963426
Promotion box for Locauto Group - Torino Aeroporto

Unisciti a MyLocauto Friends

Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,827)

62,979 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The car was great but…

The car was great and the process was very smooth. One single issue/miscommunication - before renting and paying online (way before our starting day) I called in and they presented me their mobile application. They didn’t tell me that once I install it and add my data it will pe presumed that I am the driver. Thus, at our arrival at the rental they charged us for an extra driver even though I mentioned once again (as I did over the telephone) that I will be just paying, not driving.

January 3, 2026
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

We would like to apologize for your recent experience and sorry to hear you were less than satisfied with....We can't wait to earn our five stars!

Amanda

Rated 4 out of 5 stars

Helpful staff and good vehicle upgrade

I asked for a vehicle upgrade and the lady who served me was very helpful. She explained the additional charge and gave us a very good upgrade

December 29, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

Thanks for your feedback! We can't wait to have you on board again and deserve 5 stars! See you soon, Anna

Rated 4 out of 5 stars

Efficient staff

Efficient staff, good clean car

December 28, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

Thanks for your feedback! See you on the next rental, Carlo

Rated 5 out of 5 stars

everything went perfect

everything went perfect, quick and the guy from the airport office was very friendly and helpful! thanks

December 19, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Great experience

Great car, well priced and smooth pick up and drop off. Would recommend.

December 21, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Everything was great

Everything was great. The girl explained everything clearly and accessibly. The car was in excellent condition. No complaints at all. Thank you — we will definitely choose you again

December 28, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Smooth, fast and Positive Xp

Situated just across the arrivals area, xp was smooth, fast and positive. Booked medium car with winter tyres and I got an Audi A5 which was a bit more than we (couple) required for mountain drive (Val Ferret. Parking in Aosta garage hotel was tricky due to the car size. Free upgrade appreciated but next time I would prefer to stick to a medium car at most. Anyway process was positive.

December 20, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Very good, great car

Very good, very helpful, great car

November 25, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Picking up in Turin Italy

Picking up in Turin Italy and not speaking Italian, the team at the airport did a great job on both Pick up & Drop off.

December 7, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 4 out of 5 stars

Very friendly staff.

Very friendly staff.
Brand new car.
However it came with summer tyres in December. The drive up in the Alps was not that enjoyable.

December 11, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

Thanks for your feedback! We can't wait to have you on board again, Luca

Rated 1 out of 5 stars

Hidden costs! One hour late drop off cost me one day rental cost as well as full insurance coverage cost

Hidden costs! One hour late drop off due to traffic costed me one day rental cost as well as full insurance coverage cost

December 3, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

We are sorry to hear that your experience was not up to standard, and we appreciate you bringing this to our attention. We would like the opportunity to investigate what went wrong, so please contact our customer center department through our website: http://www.locautorent.com/customerservice Thank you, Anna

Rated 4 out of 5 stars

Good service and very good prices.

We were really satisfied with the service. The car we got was clean and in good condition, the staff were really friendly and the pick-up was very easy from the Turin Airport, even though we got a car that was a bit different from our initial booking.
The only downsides were at the airport when returning the car: the gaz station to refuel the car is not operating and it is quite unclear that there are two separate parkings for car rental return depending on the company.

December 9, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

Thanks for your feedback! We can't wait to have you on board again and deserve 5 stars! See you soon, Luca

Rated 5 out of 5 stars

Super friendly staff

Super friendly staff
Very clean cars
Very smooth and quick rental process

December 7, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Efficient and without troubles

The vehicle pickup and delivery were quick and efficient. The vehicle was in good condition.

November 26, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Nice car and good experience with Locauto

Helpful friendly staff at collection and return. Good quality car, clean and well presented. We arrived early so the car we had booked wasn’t yet ready however were offered a very suitable alternative. We were also offered a very reasonably priced upgrade to full winter tyres which we accepted as we were going into the mountains. Car was comfortable and was good to drive. Very smooth process overall, I would use this rental company again.

November 30, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

If you’re not used to drive such big van, better not take risk!

First of all, the kindness of the person to attend my request and his efforts to find a solution (no cars available!).
The only option was a 9 people mini van, which after trying to get out of the parking I gave up.

November 29, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

All very good

All very good. Easy to get cars.

November 27, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

All was good

All was good, fast. Good cars, easy to get them

November 27, 2025
Locauto Group - Torino Aeroporto logo

Reply from Locauto Group - Torino Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look