⭐⭐⭐⭐⭐ We had a great experience with Locauto. Everything was simple, smooth, and exactly as it should be. There was no pressure to buy additional insurance or any unnecessary extras, which w... See more
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I try to use locauto rentals at Trapani airport. Have used them several times and not had a problem. Quick reliable and not pushy to buy more.
Company replied
Friendly staff, easy check-in, and a hassle-free check-out if you choose full coverage. We received a brand-new car with only 2,000 km, and everything worked perfectly. Overall, it was a smooth and pl... See more
Company replied
Absolutely fantastic car rental company and experience. We had an issue with a slow puncture repaired and got a full refund a few days later for the cost. Staff at both Trapani and Catania airports we... See more
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Company details
Written by the company
"Presso l'ufficio Locauto Rent di Trapani Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0923842884. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Contrada Birgi, 91100, Trapani, Trapani / Sicilia, Italy
- +39 0923842884
Unisciti a MyLocauto Friends
4.7
Excellent
1K reviews
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"Panda's" adventures in Sicily.
We received the car that was agreed upon. The staff was friendly, the paperwork was quick. We were satisfied with everything.
August 26, 2024
Reply from Locauto Group - Trapani Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Reply from Locauto Group - Trapani Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon, Matteo
Reply from Locauto Group - Trapani Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Reply from Locauto Group - Trapani Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Quick and smooth pick up of hire car
Quick and smooth pick up of hire car, no queue, assistant ok although quite persistent at trying to upsell to a bigger car for €40 a day extra. Car Hyundai Kona, more or less brand new, well specced, clean and full tank of fuel.
August 21, 2024
Reply from Locauto Group - Trapani Aeroporto
Thank you for your feedback. See you on the next trip, Anna
Everything OK
July 7, 2024
Reply from Locauto Group - Trapani Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Reply from Locauto Group - Trapani Aeroporto
Many thanks, see you soon! Erika
Everything was prompt and easy.
August 20, 2024
Reply from Locauto Group - Trapani Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Great experience
Great experience. Easy and fast pick-up at the arrivals at the airport. Very nice car! Easy and fast check-in at the end of the rental period.
August 18, 2024
Reply from Locauto Group - Trapani Aeroporto
Many thanks, see you soon! Erika
Great
Both at Trapani airport when picking up the car, and when dropping it off at Catania airport, everything was very fast, comfortable and of high quality. Thank you.
August 4, 2024
Reply from Locauto Group - Trapani Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Reply from Locauto Group - Trapani Aeroporto
Thank you Marek for your feedback! Is there anything would you suggest we improve to achieve 5 stars? See you soon, Luca
Reply from Locauto Group - Trapani Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Very bad customer service and car…
Very bad customer service and car management!
My car had bumps, tyre pressure was down, in the end was asking for maintenance service (oil change).
The cherry on top was that I returned the car 300m (no one to check the car) from the airport office, where I needed to return the keys. If I wanted to follow-up on the check of the car, I needed to go back to the car park.
August 5, 2024
Reply from Locauto Group - Trapani Aeroporto
We are sorry to hear that your experience was not up to standard, and we appreciate you bringing this to our attention. We would like the opportunity to investigate what went wrong, so please contact our customer center department through our website: http://www.locautorent.com/customerservice Thank you, Luca
Great experience from Trapani airport
Car rented from Trapani airport, booked before arrival. Staff was nice, English speaking, waited even though due a delayed flight I arrived after the opening hours. Clear communication, protocol handed over when picking up the car, quick inspection after car was returned. Deposit returned as soon as the car was checked. I had my private insurance, no problem to Locauto. Good experience.
August 2, 2024
Reply from Locauto Group - Trapani Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
No a lot of trying to sell extras like…
No a lot of trying to sell extras like insurances, friendly lady at the desk in Trapani Airport, new clean car though a little smaller than booked/hoped for (booked VW T-Roc or similar and got a VW Golf) Easy return - key in a box but no one at the desk, but a number to call and the lady confirmed that key in the mailbox was super🤷🏼♀️👍🏻 Why make it more difficult😉
Very fair price around 327€ for a week.
July 31, 2024
Reply from Locauto Group - Trapani Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Reply from Locauto Group - Trapani Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
The rental was really easy and quick
The rental was really easy and straightforward. Took maybe 5 minutes to cover all the paperwork. The parking lot is about 5 minutes from the airport, so you have to walk a little and find your car on your own. The return was also quick and without any big issues. We had some issues to find a parking space upon out return as the parking lot was pretty full, but it worked out in the end
July 23, 2024
Reply from Locauto Group - Trapani Aeroporto
Thank you Michal for your feedback. We can't wait to have you on board again and deserve the 5th missing star! See you soon, Luca
Overall a great experience
The gentleman at the counter was very helpful and able to accommodate our needs. The car was in great condition. The car return process was very easy even when it was outside office hours
July 28, 2024
Reply from Locauto Group - Trapani Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Reply from Locauto Group - Trapani Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Good experience
Good experience. Easy collection and drop off. The car’s battery did die one day and we had to contact the support, but it was all sorted.
July 17, 2024
Reply from Locauto Group - Trapani Aeroporto
Thank you for the great review! Stefania
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