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Locauto Group - Verona Aeroporto Reviews 

2,832
TrustScore 4.5 out of 5

4.6

Villafranca Caselle di Sommacampagna, 37060 Verona, Verona / Veneto, IT


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Rated 5 out of 5 stars

Great experience! Everything went very smoothly and quickly. We received a beautiful, new and perfectly clean car. The whole rental process was easy and hassle-free, and everything was well organized.... See more

Company replied

Rated 5 out of 5 stars

From start to finish the service we received was excellent. The booking process was easy, collection was smooth, the car was fine for what we needed - It was slightly smaller than what we had requeste... See more

Company replied

Rated 5 out of 5 stars

Super friendly and quick service. The staff member was very kind, gave us an excellent introduction, and returning the car was absolutely hassle-free and quick. Everything was great overall.

Company replied

Rated 5 out of 5 stars

The lady who provided us with the cars at short notice was extremely helpful in providing us with two cars. We had booked two cars with another provider and because our plane had been delayed by storm... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Verona Aeroporto in via Aeroporto 5 di Sommacampagna potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0458600846. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Villafranca Caselle di Sommacampagna, 37060, Verona, Verona / Veneto, Italy

  • +39 0458600846
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4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,832)

58,069 reviews in the last 12 months

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Rated 4 out of 5 stars

quite ok

The whole rental process was quite good, the human servicec was nice. One think was not ok for me because you gave me a new car (2200 km) Citroen C3 Aircross with hidden defect (damaged handle of door from driver side ). You must know about it and don't inform me and what worst I had to pay 270 Euro for this defect but I didn't nothing wrong. Of course I had insurance.

March 14, 2026
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Reply from Locauto Group - Verona Aeroporto

Thank you Michal for your kind feedback. We do appreciate it and we will do our best to keep the level high and improve our customer experience!

Sara

Rated 2 out of 5 stars

Problem in the mountain - missing snow chains

I booked and paid a car with snow chains. I was given wheel socks instead. In the mountains there was heavy snow and I had to use them. It occurred that socks were too small!!! I had to pay EUR 250 a night at another hotel (mine was paid for the whole week), stay over night and buy snow chains for EUR 250 in the morning. Luckily I found a garage whose owner opened on Sunday. When I finished my trip I sent a complain. It's more than a week that I have been waiting for the response.

February 21, 2026
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Reply from Locauto Group - Verona Aeroporto

Thank you Grzegorz for sharing your experience and we apologize for any trouble experienced. Our Customer Service Team is investigating what happened and they are doing their best to come back to you with a clear reply.

Sara

Rated 5 out of 5 stars

As alway quick service at collection…

As alway quick service at collection and return with no hard sell.
Car as booked.
Very happy as usual.

March 9, 2026
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Reply from Locauto Group - Verona Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

All ok recommend

March 8, 2026
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Reply from Locauto Group - Verona Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Easy and quick!

March 8, 2026
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Reply from Locauto Group - Verona Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Amazing experience with Locauto

Amazing experience with Locauto . I will rent again soon
Thanks

March 3, 2026
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Reply from Locauto Group - Verona Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff, good handovers at both ends of rental

March 8, 2026
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Reply from Locauto Group - Verona Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 1 out of 5 stars

When I arrived home got an email saying…

When I arrived home got an email saying there was damage on rims of car even though have video and photo proof of car when collecting it and dropping it of

Car was also not checked on drop off.

March 8, 2026
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Reply from Locauto Group - Verona Aeroporto

Hello Robert, thank you for writing us your feedback, our Customer Service team can support you at the link https://portale.locautorent.com/website/servizioclienti.aspx

Anna

Rated 5 out of 5 stars

Quick service

Quick service, with joint visual inspection of vehicle at start and return.
Position re Winter equipment (tyres/chains/socks) should be stated on initial offer panel on car hire search engines (eg CarTrawler, Ryanair).
Minor point - missing ice-scraper

March 1, 2026
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Reply from Locauto Group - Verona Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Good company with reliralbe staff and…

Good company with reliralbe staff and cars in good condition

February 21, 2026
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Reply from Locauto Group - Verona Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Great Local rental

Great Local rental. People and service are/is great!

February 28, 2026
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Reply from Locauto Group - Verona Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Perfect as always!

February 25, 2026
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Reply from Locauto Group - Verona Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Perfect customer service

Immediate & urgent need for a car. They fixed it swiftly. Perfect customer service (while Ecovia failed 100%).

February 11, 2026
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Reply from Locauto Group - Verona Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

100% in every thing

December 7, 2025
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Reply from Locauto Group - Verona Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Good service!

We were escorted to the car park and shown the vehicle which was very helpful.

February 16, 2026
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Reply from Locauto Group - Verona Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

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