Great experience! Everything went very smoothly and quickly. We received a beautiful, new and perfectly clean car. The whole rental process was easy and hassle-free, and everything was well organized.... See more
Company replied

Villafranca Caselle di Sommacampagna, 37060 Verona, Verona / Veneto, IT
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great experience! Everything went very smoothly and quickly. We received a beautiful, new and perfectly clean car. The whole rental process was easy and hassle-free, and everything was well organized.... See more
Company replied
From start to finish the service we received was excellent. The booking process was easy, collection was smooth, the car was fine for what we needed - It was slightly smaller than what we had requeste... See more
Company replied
Super friendly and quick service. The staff member was very kind, gave us an excellent introduction, and returning the car was absolutely hassle-free and quick. Everything was great overall.
Company replied
The lady who provided us with the cars at short notice was extremely helpful in providing us with two cars. We had booked two cars with another provider and because our plane had been delayed by storm... See more
Company replied
Presso l'ufficio Locauto Rent di Verona Aeroporto in via Aeroporto 5 di Sommacampagna potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0458600846. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Villafranca Caselle di Sommacampagna, 37060, Verona, Verona / Veneto, Italy

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service. Quality new car. Seamless collection and drop off

Reply from Locauto Group - Verona Aeroporto
The whole rental process was quite good, the human servicec was nice. One think was not ok for me because you gave me a new car (2200 km) Citroen C3 Aircross with hidden defect (damaged handle of door from driver side ). You must know about it and don't inform me and what worst I had to pay 270 Euro for this defect but I didn't nothing wrong. Of course I had insurance.

Reply from Locauto Group - Verona Aeroporto
Renting according agreed conditions.

Reply from Locauto Group - Verona Aeroporto
I booked and paid a car with snow chains. I was given wheel socks instead. In the mountains there was heavy snow and I had to use them. It occurred that socks were too small!!! I had to pay EUR 250 a night at another hotel (mine was paid for the whole week), stay over night and buy snow chains for EUR 250 in the morning. Luckily I found a garage whose owner opened on Sunday. When I finished my trip I sent a complain. It's more than a week that I have been waiting for the response.

Reply from Locauto Group - Verona Aeroporto
As alway quick service at collection and return with no hard sell.
Car as booked.
Very happy as usual.

Reply from Locauto Group - Verona Aeroporto

Reply from Locauto Group - Verona Aeroporto
Amazing experience with Locauto . I will rent again soon
Thanks

Reply from Locauto Group - Verona Aeroporto
Excellent customer service at VRN Airport location.

Reply from Locauto Group - Verona Aeroporto

Reply from Locauto Group - Verona Aeroporto

Reply from Locauto Group - Verona Aeroporto
When I arrived home got an email saying there was damage on rims of car even though have video and photo proof of car when collecting it and dropping it of
Car was also not checked on drop off.

Reply from Locauto Group - Verona Aeroporto
Quick service, with joint visual inspection of vehicle at start and return.
Position re Winter equipment (tyres/chains/socks) should be stated on initial offer panel on car hire search engines (eg CarTrawler, Ryanair).
Minor point - missing ice-scraper

Reply from Locauto Group - Verona Aeroporto
Good company with reliralbe staff and cars in good condition

Reply from Locauto Group - Verona Aeroporto

Reply from Locauto Group - Verona Aeroporto
Immediate & urgent need for a car. They fixed it swiftly. Perfect customer service (while Ecovia failed 100%).

Reply from Locauto Group - Verona Aeroporto
We were escorted to the car park and shown the vehicle which was very helpful.

Reply from Locauto Group - Verona Aeroporto
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.