Lock Fitter Ltd Reviews 192

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the speed and efficiency of their delivery. Many people found the products to be exactly what they needed, with some even receiving items a day ahead of schedule. The staff is frequently commended for their helpful advice and proactive communication, ensuring a smooth ordering process. However, some customers also noted minor issues with delivery, such as items being left through the letterbox or unexpected delays from the courier. A few people mentioned receiving the wrong color product, though the overall sentiment regarding product quality remained very positive.

What people talk about most

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the super quick and speedy... See more

Product

Clients share positive opinions on product quality and functionality. Many reviewers praise the products as... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness and efficiency. Many reviewers praised... See more

Order

Reviewers mention positive feedback about their order experience. Customers praise the quick and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your company delivered the key next day,but I was rather surprised that the delivery driver did not know that he was delivering keys which are valuable security items However all"s well that ends... See more

Company replied

Rated 5 out of 5 stars

After a lot of desperate searching, Lock Fitter were the only company I could find that stocked the exact sized/shaped old fashioned patio door handle that I needed. It also arrived a day ahead of exp... See more

Company replied

Rated 5 out of 5 stars

After my door lock jammed I searched for a replacement and found Lock Fitter Ltd could supply what I needed. Dave contacted me quickly to offer expert support and advice in a friendly manner which e... See more

Company replied

Rated 5 out of 5 stars

Really simple website and order process. I did end up ordering the wrong colour handle, but when I called they were very helpful arranged an exchange. The new handle arrived the next day. I've had... See more

Company replied


Company details

  1. Locks Supplier
  2. Door Shop
  3. Door Supplier
  4. Hardware Store

Written by the company

Tthe UK’s trusted security hardware service offering unparalleled expertise and security solutions to both residential and commercial clients. Our commitment is to your safety, ensuring that your lock systems are robust, reliable, and tailored to your specific needs. Our Story Founded in 2016, Lock Fitter began with a simple goal: to provide top-notch home security services with a community-focused approach. Our journey started in the heart of Nottinghamshire and our online store now services the nation, thanks to our dedicated team and loyal customers. Our Mission At Lock Fitter, we strive to deliver not just services but peace of mind. Our mission is to keep your premises secure with state-of-the-art technology and skilled craftsmanship. We are constantly scoping the market to stay ahead in the ever- evolving world of security. Our Team Our team comprises experienced professionals who are passionate about security and customer satisfaction. We believe in continuous training and development to ensure our team are equipped with the latest skills and knowledge in the industry. Why Choose Us? Expertise: With years of experience, our team offer expert advice and solutions. Bespoke Solutions: We provide customised lock and security solutions to fit your unique requirements. Transparent Pricing: We offer competitive pricing with no hidden fees, ensuring you get value for your money. We invite you to discover the Lock Fitter difference. Whether you need an emergency lock repair, security system installation, or a consultation, our team is here to help. Trust us to secure what matters most to you. For more information or to schedule a service, contact us today on 01623 334433 or via our website. Lock Fitter – Your Security, Our Priority.


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Asked advice online re faulty warmcare…

Asked advice online re faulty warmcare handle,responded within 24 hrs and item sent within 72h. Able to do replacement without having to call out tradesman. Great service.

August 19, 2022
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Thank you, glad we could help :)

Rated 5 out of 5 stars

5 STAR SERVICE!

5 STAR SERVICE!

Ordered 10 x keyed alike locks and 30 x keys at 3PM on Wednesday on the agreement they would be with us on Friday. Dave rushed the order through and got them to us by 10AM on Thursday morning! Couldn't ask for more. Fast, friendly, efficient and knowledgeable, everything a business should be.

August 8, 2022
Unprompted review
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Reply from Lock Fitter Ltd

Glad we could help Tom :)

Rated 5 out of 5 stars

Fast, friendly and efficeint service

I ordered 3 new locks and keys matched to existing locks I already had so that I could open all my doors with the same key. Ordered Monday, delivered Wednesday, very fast and efficient service, great value. I would highly recommend Lock Fitter and would not hesitate to use their services again. Thank you.

August 3, 2022
Unprompted review
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Reply from Lock Fitter Ltd

Glad we could help :)

Rated 5 out of 5 stars

Excellent service

I ordered a replacement WarmCore Bifold Traffic Door handle and matching Escutcheon Set four days ago from LockFitter and I'm very pleased to say that the set arrived yesterday and is now fitted and in action. The website was simple to use, the items were reasonably priced, communications were faultless and delivery time was amazing, especially since the four days mentioned above included a weekend. Well done! I would have no hesitation in using this company again.

June 1, 2022
Unprompted review
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Reply from Lock Fitter Ltd

Glad we could help Mrs Holden :)

Rated 5 out of 5 stars

Amazing design

Was sent the wrong handle, they sent the right one straight away as soon as i called them, a very trustworthy company, they didn't say send wrong one back first. Will use them more as i always use ultion products. The handle itself is very stylish as makes the door look expensive.

May 12, 2022
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Reply from Lock Fitter Ltd

Glad you are now sorted :)

Rated 5 out of 5 stars

Above and beyond

Above and beyond to help me in a difficult situation when my handle sheared off at the beginning of a bank holiday. Very helpful thank 🙏🏻

April 19, 2022
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Reply from Lock Fitter Ltd

Glad we could help :)

Rated 5 out of 5 stars

Great service- I ordered a no gold…

Great service- I ordered a no gold handle which I thought was correct - Dave emailed me and asked me to send a pic of the handle to double check what I ordered was correct - it wasn’t! Dave’s interaction and communication saved me having to return it back and kindly ordered the correct one that I needed - Dave your a star and because of you I would definitely recommend!

April 9, 2022
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Reply from Lock Fitter Ltd

Glad we could help Mrs Hughes :)

Rated 5 out of 5 stars

Outstanding service!!!

Ordered a replacement Handle kit for our Bi fold doors after the inside one snapped off, leaving us unable to get out the back door☹️☹️
Lockfitter dispatched replacements on Friday afternoon, Royal Mail delivered today( Monday), just fitted new, all sort sorted👍👍
Excellent service, will recommend, thank you.

April 4, 2022
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Reply from Lock Fitter Ltd

Glad we could help Russell :)

Rated 5 out of 5 stars

Excellent service so pleased I picked…

Excellent service so pleased I picked this company Fast delivery the next day the screws covers were missing but they sent me some in the post

March 17, 2022
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Reply from Lock Fitter Ltd

Glad we could help Maria :)

Rated 5 out of 5 stars

Replacement door handle

Ordered replacement door handle for Warmcore bi-fold doors. Delivered and fitted next day. Excellent customer service.

January 10, 2022
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we could help :)

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