Lock Fitter Ltd Reviews 192

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the speed and efficiency of their delivery. Many people found the products to be exactly what they needed, with some even receiving items a day ahead of schedule. The staff is frequently commended for their helpful advice and proactive communication, ensuring a smooth ordering process. However, some customers also noted minor issues with delivery, such as items being left through the letterbox or unexpected delays from the courier. A few people mentioned receiving the wrong color product, though the overall sentiment regarding product quality remained very positive.

What people talk about most

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the super quick and speedy... See more

Product

Clients share positive opinions on product quality and functionality. Many reviewers praise the products as... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness and efficiency. Many reviewers praised... See more

Order

Reviewers mention positive feedback about their order experience. Customers praise the quick and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your company delivered the key next day,but I was rather surprised that the delivery driver did not know that he was delivering keys which are valuable security items However all"s well that ends... See more

Company replied

Rated 5 out of 5 stars

After a lot of desperate searching, Lock Fitter were the only company I could find that stocked the exact sized/shaped old fashioned patio door handle that I needed. It also arrived a day ahead of exp... See more

Company replied

Rated 5 out of 5 stars

After my door lock jammed I searched for a replacement and found Lock Fitter Ltd could supply what I needed. Dave contacted me quickly to offer expert support and advice in a friendly manner which e... See more

Company replied

Rated 5 out of 5 stars

Really simple website and order process. I did end up ordering the wrong colour handle, but when I called they were very helpful arranged an exchange. The new handle arrived the next day. I've had... See more

Company replied


Company details

  1. Locks Supplier
  2. Door Shop
  3. Door Supplier
  4. Hardware Store

Written by the company

Tthe UK’s trusted security hardware service offering unparalleled expertise and security solutions to both residential and commercial clients. Our commitment is to your safety, ensuring that your lock systems are robust, reliable, and tailored to your specific needs. Our Story Founded in 2016, Lock Fitter began with a simple goal: to provide top-notch home security services with a community-focused approach. Our journey started in the heart of Nottinghamshire and our online store now services the nation, thanks to our dedicated team and loyal customers. Our Mission At Lock Fitter, we strive to deliver not just services but peace of mind. Our mission is to keep your premises secure with state-of-the-art technology and skilled craftsmanship. We are constantly scoping the market to stay ahead in the ever- evolving world of security. Our Team Our team comprises experienced professionals who are passionate about security and customer satisfaction. We believe in continuous training and development to ensure our team are equipped with the latest skills and knowledge in the industry. Why Choose Us? Expertise: With years of experience, our team offer expert advice and solutions. Bespoke Solutions: We provide customised lock and security solutions to fit your unique requirements. Transparent Pricing: We offer competitive pricing with no hidden fees, ensuring you get value for your money. We invite you to discover the Lock Fitter difference. Whether you need an emergency lock repair, security system installation, or a consultation, our team is here to help. Trust us to secure what matters most to you. For more information or to schedule a service, contact us today on 01623 334433 or via our website. Lock Fitter – Your Security, Our Priority.


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service from initial enquiry to delivery of items ordered. Quick and useful responses to email queries, with friendly and effevtove communication. I would certainly recommend this company to any friend or family members and will not hesitate to return there myself in future. One couldn't ask ask for a better experience.

January 8, 2022
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Reply from Lock Fitter Ltd

Thank you Rachel, Glad we could help :)

Rated 5 out of 5 stars

Really helpful and prompt service

We needed specific handles to replace those on our bifold doors. Dave at Lockfitter stocked these and gave us via email and a phone call very helpful detailed information to determine which of two styles we needed. These arrived within 3 days of ordering and are excellent. We are Really pleased

January 7, 2022
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Reply from Lock Fitter Ltd

Thank you Ian, glad we could help :)

Rated 4 out of 5 stars

Ordered a handle

Handle delivery and tracking wasn’t as good as it should have been. Correspondence was difficult at times. Handle arrived and does as intended, good quality products

December 7, 2021
Rated 5 out of 5 stars

Couldn’t be happier with the service!

Couldn’t be happier with the service!

I called ahead for some advice and received an absolutely first class service, which ultimately prevented me from ordering the wrong product. Then the product arrived the next day! Would highly recommend Lock Fitter without hesitation.

November 11, 2021
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Reply from Lock Fitter Ltd

Thank you Chris - Glad we could help :)

Rated 5 out of 5 stars

Very quick delivery.

Excellent service. Very quick delivery.
Ordered on Thursday, delivered Saturday. Can't do better than that.

October 3, 2021
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Reply from Lock Fitter Ltd

Thank you Barry - Glad we could help :)

Rated 5 out of 5 stars

When my bi fold door lock broke I…

When my bi fold door lock broke I needed a new one a.s.a.p. When I ordered the new lock from lockfitter it was despatched immediately with no charge for postage. Thankyou for your prompt actions.

September 17, 2021
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Reply from Lock Fitter Ltd

Thank you Christine - Glad we could help :)

Rated 5 out of 5 stars

An excellent service

An excellent service, great item with good communication and speedy delivery. I would definitely use this company again

September 7, 2021
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Reply from Lock Fitter Ltd

Thank you Sean - Glad we could help :)

Rated 5 out of 5 stars

Lockfitter's service was excellent

Lockfitter's service was excellent. After receiving my order they queried whether I had ordered the correct handle. I hadn't. They supplied the correct handle and it does the job perfectly.

August 26, 2021
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Reply from Lock Fitter Ltd

Thank you and glad you are sorted Robert :)

Rated 5 out of 5 stars

Service

Exceptional service

August 26, 2021
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Reply from Lock Fitter Ltd

You're welcome Sarah :)

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Very helpful with sound advice. Quality products delivered promptly. Highly recommended. Thank you.

August 26, 2021
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Reply from Lock Fitter Ltd

Glad we could help :)

Rated 5 out of 5 stars

Excellent service

Excellent service. A phone call most helpfully guided my purchase which was delivered promptly and enabled me to change all my locks after a burglary effectively and quickly. After delivery an email query was handled personally and immediately to my satisfaction.
Delivery was carefully arranged at my convenience.
No hesitation in recommending this supplier.

August 25, 2021
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Glad we could help get you secure Tim :)

Rated 5 out of 5 stars

This is a fantastic product and…

This is a fantastic product and company. Using messenger, they quickly confirmed that the product should fit my measurements. Super speedy delivery. Although I had an issue, a replacement was sent the next day and I was contacted the day after to ensure everything was ok. This is a fantastic, quality product but an even better company with an amazing customer service.

August 25, 2021
Lock Fitter Ltd logo

Reply from Lock Fitter Ltd

Thank you for your kind words Dean, really pleased we have been able to help you get your home more secure :)

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