While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great team, great customer service, easy application process from start to end! Had two logbook loan with them, staff - Leo, Rob, and others were utterly helpful with my payments requests, polite, and... See more

Rated 5 out of 5 stars

I’ve had logbook loans off these guys for a few years now. The whole journey is and has been a pleasure at all times. From the initial application 4 years ago and ongoing from Leo to Lee this is hands... See more

Rated 5 out of 5 stars

Came to rescue when needed funds quickly following a spell of homelessness, quick service and funds recieved quickly. Super company to do service with and would highly recommend. Yes interest is high... See more

Rated 5 out of 5 stars

Easy application, quick payout. Very handy if you need money quick but beware, repayments could be prohibitive. I had a loan of £1000 over 18 months at just over £166 per month so I paid back £12... See more

Company details

  1. Non-Bank Financial Service

Information provided by various external sources

Logbook Money offers logbook loans on your vehicle.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Started off excellent great customer…

Started off excellent great customer service £2000 loan on my car for £6000 nearly back paid off nearly £4500 fell behind becoming mentally ill and getting told I would be rung back received nothing at all but they said I had one call back LIES this company only care about themselves well as for today I paid off £4500 and bully boys just turned up at my house and taken the car and even had the cheek to say if it doesn’t reach value at auction they will be coming back for more!! Leo just likes seeing the vulnerable at there lowest staying on phone just trying to make things worse nice when you’re paying them but become bullies when not paid not that £4500 for a £2000 loan wasn’t enough at the time just turn up n take everything you own stay well clear unless you like paying crazy amounts do not care about you really just you’re money not that they ain’t making enough loan sharks got the recorded calls which I will be posting up soon on there social media so you can all see the link to YouTube to actually see how these work before you actually fall into there we care about you garbage

September 20, 2021
Unprompted review
Rated 4 out of 5 stars

Good from start till finish

Good from start till finish. No problems at all cheers. Like to say thanks to Leo for going that extra mile 👍🏻

September 9, 2021
Unprompted review
Logbook Money logo

Reply from Logbook Money

Hi Bob, thank you for taking the time to leave us a review. We pride ourselves on going that extra mile so its great to see its appreciated. :)
Thank you
Logbook Money

Rated 5 out of 5 stars

I found Logbook on Google and was…

I found Logbook on Google and was explained the process and there was no over selling to me by the Agent.

August 17, 2021
Unprompted review
Logbook Money logo

Reply from Logbook Money

Hi Stephen, thank you for your 5 stars and review :)
Your comments like everyone else's mean a lot to us. Let us know if you need anything.
Thank you
Logbook Money

Rated 5 out of 5 stars

easy to apply and quick transfer

easy to apply and quick transfer all staff i spoke to was very friendly and professional

August 12, 2021
Unprompted review
Logbook Money logo

Reply from Logbook Money

Thank you for your great review Miss Thompson. We are so pleased we could help.
Thanks
Logbook Money

Rated 5 out of 5 stars

It was a,wonderful easy process

It was a,wonderful easy process. Got me out of a difficult situation in no time at all. Now my life is sorted again. From the start to finish, everyone was professional, approachable and easy to deal with. i cannot thank them enough and would definately use again. Thank you all!

June 29, 2021
Unprompted review
Logbook Money logo

Reply from Logbook Money

Thank you so much for your lovely words Elaine. We are so pleased we could help you. If you need any further assistance please let us know. :)
Thanks
Logbook Money

Rated 5 out of 5 stars

All the staff I spoke too were lovely

All the staff I spoke too were lovely, treated me with the courtesy I expected. Very up front with everything, could not fault them..

Thank you...Shannon B

June 29, 2021
Unprompted review
Logbook Money logo

Reply from Logbook Money

Hi Shannon, thank you for taking the time to leave us a review. We are so pleased we could help.
Thanks
Logbook Money

Rated 5 out of 5 stars

My loan

It was so easy a process and quick the people were very friendly

May 14, 2021
Unprompted review
Logbook Money logo

Reply from Logbook Money

Hi Ian thank you for your kind words! We do pride ourselves in our customer service so this is great to hear, thank you. If there is anything more we can help with, please do not hesitate to get in touch.
Thanks
Logbook Money

Rated 5 out of 5 stars

Quick and painless

If you have no choice sometimes to use sub standard lending then I would highly recommend them, although it’s a high interest rate, it was quick and painless throughout the process. Obviously I hope I’m never in the situation that I have to use it again but if I have to one day, I will definitely be back

May 12, 2021
Unprompted review
Logbook Money logo

Reply from Logbook Money

Hi Clive, thanks for taking the time to leave us a review. We are glad we could help :)
Thanks
Logbook Money

Rated 5 out of 5 stars

thank you for your guided help

thank you for your guided help in getting the loan i could,nt have dealt with such nicer people through out the process in getting the loan with you look forward to repaying this on time

May 6, 2021
Unprompted review
Logbook Money logo

Reply from Logbook Money

Hi Peter, thank you so much for taking the time to leave us this fab review! We are so pleased we could help and you've been an absolute pleasure to deal with. If you need anything further from us, please do not hesitate to get in touch.
Thank you

Rated 5 out of 5 stars

Very helpful and friendly

April 29, 2021
Unprompted review
Logbook Money logo

Reply from Logbook Money

Hi John thank you for your 5 stars and review :)
Your comments like everyone else's mean a lot to us. Our team sure know their stuff and as you say are a pleasure to deal with. Let us know if you need anything further.
Thank you

Rated 5 out of 5 stars

Good team

Good team , when I've needed help they always provide a professional service over the phone, friendly and polite.. take my hat off to this company 10/10 in my opinion .. great job !

April 23, 2021
Unprompted review
Logbook Money logo

Reply from Logbook Money

Hi Glen, thanks for taking the time to leave us a review :)
We have always valued your custom and are so pleased we could help.
Thank you

Rated 5 out of 5 stars

Nice and easy

Nice and easy, quick payment, very helpful staff 5⭐️⭐️⭐️⭐️⭐️

April 21, 2021
Unprompted review
Logbook Money logo

Reply from Logbook Money

Hi Marc, thank you for the 5 stars!
We are so pleased we could help you.
Thank you

Rated 3 out of 5 stars

Start to finish they have been great…

Start to finish they have been great Leo has always been great until the female started to call for payment and she was cheeky and nasty, I have used this company for 2 years and always found them helpful but will not be using again

April 16, 2021
Unprompted review
Logbook Money logo

Reply from Logbook Money

Hi Kazz, thanks for leaving a review even though it is not due to the best of experiences you have had with Logbook Money.
We're really sorry to see you have had some issues but unfortunately, we're unable to go into detail about this here on Trustpilot.
It is the aim of Logbook Money Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients. This is why we have a procedure in place that explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
We are more than happy to discuss this further, if you could email us at complaints@logbookmoney.com

Rated 5 out of 5 stars

Log Book Money was very efficient…

Log Book Money was very efficient pleasant and helpful would recommend to anyone that needs help

March 12, 2021
Unprompted review
Logbook Money logo

Reply from Logbook Money

Hi Renee, thank you so much for the recommendation. Please do let us know if we can help any further.
Thank you

Rated 5 out of 5 stars

Brilliant communication

Brilliant communication, Rob explained the process and then terms very professionally. Passed over to Dave who came to finalise my details on my door step with in a matter of hours. Coleen was very friendly, professional and efficient when finalising my loan. Exactly what I needed considering my circumstances! Great team thanks

February 12, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look