Lola Rae Fashion Reviews 

I recently bought 2 outfits for my holiday from Lola Rae. Having read the reviews on here I was a bit sceptical about buying from them so I took the time to email them before making my purchase. I got a quick response from Rachel who put my mind at ease with all my concerns. I received my order 2 days ago and I have to say I’m in love with it. I don’t normally write reviews but I feel that a lot of small businesses get a rough deal and it’s hard to make a success of things if people only ever leave reviews when they are unhappy.
I for one will definitely order from Lola Rae agin in the future.

Awful customer service!!! I constantly buy from small business and Instagram 'boutiques' and I have never been so disappointed than when I ordered the linen waistcoat trousers set. For the price it is being sold for the quality is shocking and the inside of the waistcoat was uneven and coming away from the waistcoat itself. When I emailed about this including pictures I never received a reply, I emailed again to give them the benefit of doubt and still nothing back. Luckily I reported on Klarna who tried to take it into their own hands and they also received no reply from Lola Rae and so canceled my final payment, disgusting that I paid anything at all seen as it was unwearable. Avoid this company!

After many attempts at getting a refund to no avail, they will now not send me back the skirt that I returned even when I’ve offered to pay postage or pick up in person. This is effectively theft as I have purchased the skirt, sent it back as it didn’t fit, they’ve refused to refund due to me carefully removing the tag, and now they will not send it back to me!! It belongs to me not them and I cannot get it back. Please please avoid this company. At one point they also said if I took down my trust pilot review they would return my skirt! Which they have not done.

**Update**

I’m really sorry, but I can’t accept “We haven’t had a chance to help” as a response. I emailed, sent message requests via your website, and even reached out on Instagram — all of which were ignored.

It’s astounding to not receive the product I paid for, and then to be met with no accountability when I literally had no choice but to leave a review as a last resort... which has still taken you over 3 months to respond to.

Keep my skirt/money I certainly will never be shopping with you again and I hope my review will encourage others do the same if they do not want the same experience.
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I ordered a white frill skirt with this company.
It never arrived and they ignored all messages, emails and contact form on their website.
I would not recommend.

Absolutely shocking customer service.
I returned my order over 4 weeks ago, I have photo evidence that it has been delivered by Royal Mail and signed for by the company. Despite multiple emails and instagram messages to try and get hold of someone to chase up my refund no one has responded. I have no option but to dispute with PayPal

I purchased a lovely jumper and skirt that cost me with delivery £100
In the first instance of purchasing it was not a good experience.
I paid using the wrong card by accident and straight away emailed asking to cancel and I’d buy again using the right card, this they would not do.
The jumper I bought I loved and had so many compliments, when I washed it as per the labels instructions it shrunk, I sent pictures straight away and they refused to do anything for me saying no one else’s jumper had done this including her own. She said send it back and they would look at it. This would cost me yet more money in postage, read on to see why I’m glad I did not send it back.
I purchased a skirt which I loved, it felt a little big when I tried it on but I gave it the benefit of the doubt, I put it on for my night out cutting the tag out, it kept falling down (before I’d left the house) I sent the skirt back with the tag. No damage was done I hadn’t ripped the tag off, the tag could’ve been put on and the skirt resold. They have refused me a refund and will only send me my skirt back if I pay yet more postage.
Communication is horrendous and rude when they finally respond. I am upset that I am £100 out of pocket with a shrunk jumper and now no skirt as they will not send it back. The customer service is disgraceful. Do not bother buying off them

I never received the dress that I ordered and paid for. My emails and contacts on Instagram were ignored. I then got my money back through Paypal Seller Protection.

Very poor quality item . A dress that arrived and sits as a top . Not fit for purpose at all. To then be told I cannot get a refund as there is a makeup stain on the dress . I tried the item on for two minutes with no makeup on and put straight back in the bag to return . Items are not as described and are clearly cheap rubbish which they overcharge for .

I’d like to add it took 6 days for the email to be sent back with photographs ‘of my damaged clothes ‘ I would never have sent something back in bad condition .

It’s also not a case of the dress ‘not fitting ‘ in a size 8 and the dress never even went past my hips . So not fitting or completely not fit for purpose as a dress , I received something not as described or advertised .

This company takes no responsibility or care for their items or customers . Never purchasing again. AVOID AVOID AVOID

I come from a family with our own business and we would never see a customer be treated this way

AVOID AT ALL COSTs! Complete scam!

Delivery was sent out late despite paying an extortionate amount for next day delivery. Customer service promises a response within 48 hours but takes over a week if you get a response at all. I was promised refund on both original and return postage in writing but this has not been arranged, leaving me £20 out of pocket. I have reported to Trading Standards. AVOID.

I bought a gorgeous linen set. When it came not only was there speedy delivery, the package was neatly folded so the linen didn't look scruffy! Was perfect for my holiday, and fitted me perfectly. 🤍🤍

I ordered 4 co ords but I only received one, however after contacting the company they were super helpful and apologised for the inconvenience and sent out the other 3 with next day delivery 🤍

This companies whole returns policy needs an overhaul! After 5 emails trying to contact them regarding a faulty item I finally got a return address and was able to send back the faulty item. To my shock I received a partial refund! They have not covered any of my postage or return postage costs which came to nearly £11! Of which they actually have a legal obligation to cover and now I find myself yet again sending email after email with no response!

3rd time ordering.. quality is 10/10

I had seen Lola Rae on Instagram and had loved all their stuff but was unsure as to whether to purchase so checked the reviews which also weren't the best - i messaged directly to advise of my concerns and the girls replied straight away to reassure me - even helped me with sizing! My order was sent immediately, was packaged well and the items i ordered were all perfect - lovely quality and fitted nicely too! I would definitely order from them again and so not sure why there are so many negative reviews - TRUST MY REVIEW!! It's a lovely co and great clothing.

This website is a scam. The company sent me an item which I hadn't even opened prior to returning, they have now emailed to state the item is stained and doesn't have tags therefore un-refundable. Avoid at all costs!

Thank you so much Lola Rae!! Ordered the pinstripe set and I absolutely love it!! Great quality, fits perfect and looks fab. Will defo be ordering again!

Thankyou Lola Rae….quick response to my messages. Absolutely love my pinstripe trouser set, so many compliments.

Fantastic service and great quality! Thank you so much

Ordered the Cleo linen set and had so many compliments on holiday. Great service start to finish.