Excellent service from the North Greenwich stall. Professional and efficient servers, highly commended. The mini cupcakes were a hit at work, too. Just wish they delivered!
Location
Switch locationNorth Greenwich Underground Station (Street level concourse), 5 Millennium Way, SE10 0PH London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Looking for a unique birthday cake, I discovered Lola's. Ordering and collecting were simple, and the shop was welcoming! Everyone commented on how tasty the cake (tropical opera cake) was. The mascar... See more
Ordering was easy, hard making a choice though, of all the gorgeous cakes! Collection was easy too. And the cake was absolutely delicious! We hadn't tried that flavour before but will definitely choos... See more
For my son’s 5th birthday party we’ve ordered medium rainbow cake! This is our family favourite option for any kids parties/events. The cake is super colourful inside with each layer coated in vani... See more
Company details
About Lola's - Lola's North Greenwich
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
North Greenwich Underground Station (Street level concourse), 5 Millennium Way, SE10 0PH, London, United Kingdom
- +44203 318 5812
4.6
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent dairy free, gluten free chocolate cake
Very convenient to pick up the cake at my tube station Lola outlet. Unbelievable how delicious the cake was- could not believe it was dairy free and gluten free. The raspberries balanced the richness of the cake. Service was excellent and very easy to order from the website.
October 11, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had to return the cake
I had to return the cake, as little and very expensive.
I have been fully refunded.
Do not recommend the vegan options.
October 13, 2024
Reply from Lola's - Lola's North Greenwich
Hello Vale,
Thank you for taking the time to leave this review.
I am sorry to hear that you were not happy with your recent order and I will pass this feedback onto our team.
I can confirm that we have processed a refund for your order as you were not happy on this occasion.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Chocolate Hazelnut was delicious
Chocolate Hazelnut was delicious, soft and enjoyed by all.
September 25, 2024
The selection is great
The selection is great, I often buy Lola's stuff as a present to my friends, colleagues.
August 20, 2024
Went to collect the cake for birthday…
Went to collect the cake for birthday but shop was shut saying we will be back soon. After waiting for 15 mins noone came so we left, Later in the evening cakes went out of stock when we called so technically couldnt collect the birthday cake
August 11, 2024
Reply from Lola's - Lola's North Greenwich
Hello Jaideep,
Thank you for taking the time to leave this review.
I am sorry to hear that out store was closed when you arrived. We do close some of our stores temporarily so our staff are able to take a short break in the middle of the day but I will pass this feedback on to see if we can improve this for the future.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Great experience I got a free cake on…
Great experience I got a free cake on my birthday couldn’t believe my luck Thank you x
July 23, 2024
I love Lola's cupcakes 🧁 the quality is…
I love Lola's cupcakes 🧁 the quality is lovely 😍 👌🏾 I'm currently in the love with the Red Velvet cupcakes 🧁 😋. I would definitely recommend.
July 14, 2024
Fresh and tasty cupcakes on the go
Just stopped by the kiosk at North Greenwich station and picked up a sweet treat. Always perfectly formed and wonderfully flavourful!
June 30, 2024
Best of the best!
July 8, 2024
Lovely service
The sakes assistant was so helpful and friendly. I was s bit indecisive but she didn't rush me not got impatient.
June 25, 2024
Lola’s cake is the yummiest cake ever…
Lola’s cake is the yummiest cake ever and the icing is so good. It never misses!!! This cake slaps always 🥰
May 21, 2024
Wonderful cake yet again
Wonderful cake yet again for our sons 21st birthday and brilliant that I could collect close to home to save the delivery cost. Win win
April 5, 2024
Amazing cake and taste as always
Amazing cake and taste as always . Always helpful, welcoming and polite when I pick up my cakes. Will be ordering for my daughters party next month and I’m not worried one bit :)
April 6, 2024
Beautiful cake and tasted great.
Beautiful cake and tasted great.
Text on time for collection.
Will definitely order again
Lovely and friendly staff at kiosk
March 19, 2024
We ordered birthday cake for our…
We ordered birthday cake for our daughter from Lola Greenwich. Perfect level of sweetness and it was really good!
February 29, 2024
Not so fudge chocolate cake
Is a no for me for this chocolate cake. Not moist and sticky enough and it was meant to be fudge chocolate cake.
Two stars was for the nice & helpful staff
February 1, 2024
Reply from Lola's - Lola's North Greenwich
Hi there,
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff nice and helpful.
However, we're truly sorry to hear that the chocolate cake you received did not meet your expectations in terms of moisture and texture, especially since it was meant to be a fudge chocolate cake. Ensuring the highest quality and taste in our products is incredibly important to us, and we regret any disappointment caused.
Your feedback is invaluable to us, and we will certainly review our recipe and quality control processes to address any issues with consistency in our cakes.
We appreciate your honesty and the opportunity to improve. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly at hello@lolascupcakes.com
Warm regards,
Macy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.