Lola's - Lola's North Greenwich Reviews 

147
TrustScore 4.5 out of 5

4.6

North Greenwich Underground Station (Street level concourse), 5 Millennium Way, SE10 0PH London, GB


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Rated 4 out of 5 stars

Excellent service from the North Greenwich stall. Professional and efficient servers, highly commended. The mini cupcakes were a hit at work, too. Just wish they delivered!

Rated 5 out of 5 stars

Looking for a unique birthday cake, I discovered Lola's. Ordering and collecting were simple, and the shop was welcoming! Everyone commented on how tasty the cake (tropical opera cake) was. The mascar... See more

Rated 5 out of 5 stars

Ordering was easy, hard making a choice though, of all the gorgeous cakes! Collection was easy too. And the cake was absolutely delicious! We hadn't tried that flavour before but will definitely choos... See more

Rated 5 out of 5 stars

For my son’s 5th birthday party we’ve ordered medium rainbow cake! This is our family favourite option for any kids parties/events. The cake is super colourful inside with each layer coated in vani... See more


Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Lola's North Greenwich

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • North Greenwich Underground Station (Street level concourse), 5 Millennium Way, SE10 0PH, London, United Kingdom

  • +44203 318 5812

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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4.6

All reviews

(147)

5,860 reviews in the last 12 months

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Rated 5 out of 5 stars

Velvet cream

Looking for a unique birthday cake, I discovered Lola's. Ordering and collecting were simple, and the shop was welcoming! Everyone commented on how tasty the cake (tropical opera cake) was. The mascarpone icing was delicious since it was less sweet than traditional icing, and even folks who typically avoid cake ate some. I will definitely promote from Lola's was amazing as this one was.

February 27, 2024
Rated 5 out of 5 stars

Quick and friendly

I ordered a birthday cake for my son. I picked up at North Greenwich. The service was quick, the staff was nice and friendly.

I was done collecting the item within 10 minutes of arrival

March 1, 2024
Rated 4 out of 5 stars

Nice customer service lovely people

Good customer service plus yummy cake, can’t go wrong usually but this cake was very warm. Had to put it in the fridge for a good couple hours to make it better. Except for that it’s always 10 out of 10. I got to stop eating cake because I am now 1 stone over weight at least. I must stay away from Lola’s because of this lol

February 11, 2024
Rated 5 out of 5 stars

Kids favourite Rainbow cake

For my son’s 5th birthday party we’ve ordered medium rainbow cake! This is our family favourite option for any kids parties/events. The cake is super colourful inside with each layer coated in vanilla buttercream. I personally would have preferred each colourful layer to taste differently. But even though it all tastes the same, it doesn’t stop kids loving this bright yummy sweetness. Our medium size cake was mega popular - not even a single tiny piece of cake survived the party (12 kids + some parents dived in with joy). Next time we will order a large one 😊
I have placed my order online. The whole process was very easy and straightforward. The order was available for collection without any delays.
Thank you Lola Cupcakes for making our birthday celebration extra special!

January 30, 2024
Rated 1 out of 5 stars

no time slot given

I made an online order for a Christmas party, at no point through the order process was a strict collection slot was mentioned before payment on the site or after payment via email and text. I ended up not collecting my order for the intended day and going empty handed as I could not collect on route. The staff were patient enough to explain, but I showed my communication and understood the problem and kept my order for next day collection. I ended up picking these up the next day and the texture was all wrong, the vegan cakes were too wet and no longer consumable.

December 16, 2023
Lola's - Lola's North Greenwich logo

Reply from Lola's - Lola's North Greenwich

Hello Neha,

Thank you for taking the time to leave us a review.

I am sorry to hear that you experienced these issues with your order.

When placing an order online you are required to specify a collection date and location. The collection times will then be shown on the confirmation email which you receive once the order is complete. You can collect your order at any time within the hours shown here. I do understand that this may not be clear, and apologise for this.

I will get in touch with you via email to discuss this further.

Kind regards,

Chrissy

Rated 5 out of 5 stars

I am critical with cake

I am critical with cake, especially red velvet. Bought the red velvet cake and it was very lovely so I bought it again for another birthday; very yummy. You can taste the rich cocoa flavour so it’s not just colouring and it’s not too sweet. Definitely a winner!

December 4, 2023
Rated 5 out of 5 stars

I live in Australia

I live in Australia. I've never had them before. But my fiance loves them. She has their cupcakes as a tear to herself once in a while. For her birthday and to surprise her, I get her cakes and cupcakes from here all the time and she enjoys them (kinda jealous of her reaction every time). She loves their red velvet and chocolate flavoured ones. If you can try them, I'd recommend do so because there are some people who want to and can't!

November 30, 2023
Rated 4 out of 5 stars

Lion cake for my girlfriend 30th birthday.

The pickup of the cake was flawless. When I arrived at the collection point, I just showed the email, and the worker gave me the box. The cake looked exactly how it was in the photos. The Lion cake was bought for the WOW effect for my girlfriend's birthday, and it accomplished exactly what it was purchased for.
The taste, on the other hand, was not as great as the majority of sponge cakes in the UK. The cake was too sweet, and the sponge was very dry. The service and pick-up were excellent, but the cake was not.

September 18, 2023

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