Excellent service from the North Greenwich stall. Professional and efficient servers, highly commended. The mini cupcakes were a hit at work, too. Just wish they delivered!
Location
Switch locationNorth Greenwich Underground Station (Street level concourse), 5 Millennium Way, SE10 0PH London, GB
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See what reviewers are saying
Looking for a unique birthday cake, I discovered Lola's. Ordering and collecting were simple, and the shop was welcoming! Everyone commented on how tasty the cake (tropical opera cake) was. The mascar... See more
Ordering was easy, hard making a choice though, of all the gorgeous cakes! Collection was easy too. And the cake was absolutely delicious! We hadn't tried that flavour before but will definitely choos... See more
For my son’s 5th birthday party we’ve ordered medium rainbow cake! This is our family favourite option for any kids parties/events. The cake is super colourful inside with each layer coated in vani... See more
Company details
About Lola's - Lola's North Greenwich
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
North Greenwich Underground Station (Street level concourse), 5 Millennium Way, SE10 0PH, London, United Kingdom
- +44203 318 5812
4.6
Excellent
147 reviews
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Delicious Gluten Free Cupcakes!
We ordered gluten free cupcakes for valentines day and were not disappointed! Not only were the cupcakes delicious, but the service was very friendly. The online order ins super convenient. Will definitely order again!
February 8, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lola's - Lola's North Greenwich
Hi Ben,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Ordering online was quick and easy
Ordering online was quick and easy, wide variety available. Collection was simple and cake was absolutely delicious!
January 28, 2023
The cake was lovely and fresh.
January 29, 2023
Beautiful cake but way too sweet
I was happy with the service and the cake was looking amazing but the icing and filling was extremely sweet so I was disappointed in the same time. ☹️
January 27, 2023
Reply from Lola's - Lola's North Greenwich
Hello,
Thank you for taking the time to leave your review.
I am very sorry to hear that you found your cake was sadly sweeter than expected.
I can see on our system you ordered a 7" Sweet Shop Rainbow Cake.
This cake is made of many layers of sponge, each filled with a layer of buttercream icing, and the cake is finally decorated with buttercream icing and assorted sweets. This does make this one of our sweetest cakes in our range, as it has a high ratio of buttercream icing which is the sweetest type of icing we have available.
I can recommend the cakes in our Lower Sugar Range for those who may prefer cakes that are less sweet. We also offer many cakes that are iced with cream cheese or chocolate ganache, which provide a less sweet, more balanced flavour than our buttercream cakes.
As we have not received correspondence from you regarding this matter, I will be getting in touch shortly via email so that we can discuss this further.
I look forward to speaking with you,
Greta
Very nice cake.
December 22, 2022
The cake was nice and the service was…
The cake was nice and the service was efficient
December 3, 2022
Excellent service and cakes
When I placed my order there was a glitch on the system and I was unsure whether the order had been placed or not. On the day of collection I received the confirmation, but I also got a phone call to tell me I may not have received email confirmation which was great. When I got to the store pick up was quick and easy. And of course the cup cakes were delicious
November 28, 2022
Best cakes ever!!!
Friendly staff
Collection options are great
Cakes never disappoint.
November 24, 2022
Don't go to Lola's North Greenwich if…
Don't go to Lola's North Greenwich if it's your birthday. That's the lesson I learned today. The two women on duty at the store were surly and unhelpful. They didn't want to tell us anything about which cupcake was what flavour or indeed do anything to assist. Their default response to most things was a pursing of the lips and an unwilling few words, dragged out as if by forceps. When it came to handing over our box, they said they didn't have a bag – with the result that we had to put the box in the backpack and the cupcakes got squashed (we have a photo). Very unpleasant experience, not because the cakes were bad but the servers couldn't be bothered to do their job.
May 16, 2022
Unprompted review
Reply from Lola's - Lola's North Greenwich
Hi Rashmee,
Thank you for your feedback.
I'm so sorry to hear about your experience.
I would like to assure you this is not a regular occurrence with us and does not reflect our usual standards in anyway.
Please can you get in touch with us via email on hello@lolascupcakes.co.uk so we can discuss this further and try to resolve this as soon as possible for you?
I look forward to hearing from you.
Best wishes,
Nikky
Fantastic service and really delicious…
Fantastic service and really delicious - not dry - so soft and moist inside, speedy collection from North Greenwich too
April 1, 2022
They Left My Cake Unrefrigerated for over 8 hours!
In the past Lola's send you an order confirmation, and then on the day of your delivery or collection they sent a notification email and a text message to your mobile phone to let you know that your order was ready for delivery/collection.
I had opted to collect my Tropical Posh Cake order. And intended to pick it up around 11am when I'd be free. But on the day by 2 pm I still hadn't received any email or text message to confirm my order was ready to pick up. So I contacted them, being a Saturday there was a queue online. Anyway eventually I got through and they said the cake was ready. It was a hot day - last Saturday, When I got there after 5pm, I expected the staff to go and get my cake from the fridge - as had happened at other locations, but here the cake was just sitting there in the heat. And this had been since 9am!
I was incredulous, I asked the woman, in this heat, why didn't you put the cake in the fridge, and she said, we don't have a fridge here.
And the woman had the cheek to tell me to immediately put the cake in the fridge when I got home. It took me over 2.5 hours to get home, and by then cake sides & decoration had "melted & smudged" (for want of better words) in the box - if the cake had been kept in the fridge as it should have been - until I arrived, it would have easily been able to withstand the 2.5 hours journey to my fridge. It would still have been firm. But instead it was "dishevelled."
The cake was for the next day's mother's day celebration. I took it out of the fridge and let it stand at room temperature for 3 hours - before the celebrant cut the dishevelled cake.
The cake had a funny grainy texture.
When a tub of ice-cream melts and then you re-freeze it. Next time you eat the ice-cream it has a funny texture. And you can't enjoy it.
Similar thing with the cake - it had a funny texture.
Even on Lola's website - it says their cakes can be enjoyed for up to 48 hours when refrigerated. But they thought it was okay to leave my cake out in last Saturdays heat for over 8 hours. A cake with dairy mascarpone, compote, ganache frosting /decorations.
April 1, 2022
Reply from Lola's - Lola's North Greenwich
Hi,
Thank you for your feedback.
I'm so sorry to hear this happened with your order.
I would like to assure you this is not a regular occurrence with us and does not reflect our usual standards.
Any stores that do not have a fridge, only accept collection during colder months and as such we were not expecting such high temperatures during that day.
We have now stopped all collections for stores that do not have fridges, to avoid this issue as we move on into warmer months.
I do completely understand you were disappointed and as such I will be in touch shortly to discuss this further with you.
I look forward to hearing from you soon,
Nikky
A favourite for all the kids and adults!
Cake was tasty and looked lovely as usual. It was very popular with all the kids! Pick up from North Greenwich station was straightforward.
March 17, 2022
Beautiful raspberry cheesecake
Beautiful raspberry cheesecake. Easy to order, delivered with care & on time. The flavour if the cake was amazing. Bought as a present & very well received. Highly recommended. Thank you for such great service
March 14, 2022
Amazing cupcakes
Collected some cupcakes that I had ordered online for a birthday.
Everything was straight forward and I was able to pick up the cupcakes with no problems.
The cupcakes tasted amazing! We don’t have Lola’s cupcakes up north in Yorkshire so it was a great first experience
February 22, 2022
Good customer service
It was a really good customer service the lady who was there for around 1/1:30pm was kind and very nice to her customers.
February 22, 2022
Another excellent service
February 19, 2022
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