I bought some cakes at the test kitchen at Tottenham Court Road underground station yesterday, I had a Petite Cake (raspberry) which was good, and two lighter bites Lemon and Ricotta and Pistachio loa... See more
Company replied
Location
Switch locationTottenham Court Road Underground Station, Oxford Street, Soho, WC1A 1DD London, GB
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See what reviewers are saying
Test kitchen pop.up appeared at the Tottenham Court Road Tube station. Got to try new cakes! The mini chocolate cake was amazing with the perfect ratio of cake to buttercream and covering. The cookie... See more
Love Lola’s. Always the tastiest cupcakes but the new cinnamon bun cookie from the test kitchen was so yummy. The staff were friendly and helpful and the whole experience is worth every penny I paid f... See more
I always loved the Cupcakes. I recently tried the new menu, including the cookies and brownies and I am so impressed! They were fresh, soft and made with very rich chocolate! Quite addictive! Highly r... See more
Company details
About Lola's - Lola's Tottenham Court Road
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Tottenham Court Road Underground Station, Oxford Street, Soho, WC1A 1DD, London, United Kingdom
- 020 4571 7217
4.5
Excellent
148 reviews
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Cake testing
I was stopped at Tottenham Court Road this morning for testing of new Lola products. It was like a pastry flan filled with caramel with almonds on top. Very delicious and sweet. I would buy this. I hope it stays on your menu.
October 21, 2026
Unprompted review
The team are extremely friendly and…
The team are extremely friendly and gave me their own recommendations which were so worth trying!
October 21, 2026
Unprompted review
Great experience at LOLA’s
LOLA’s at Tottenham court station is very convenient for travelers. The staff are warm and friendly, and knowledgeable about their products. The cookies are tasty and the cakes look delicious, will definitely try next time. Overall great experience!
October 21, 2026
Unprompted review
Love the flavours of the cookie and…
Love the flavours of the cookie and cinnamon bun! Wished the texture to be better. Cookie to be more crustier on the outside.
October 21, 2026
Unprompted review
Chocolate Crisp Cookie
Absolutely Delicious Chocolate Crisp Cookie! 🍫🍪
I absolutely loved the Chocolate Crisp Cookie! It was delicious, packed full of chocolate goodness, and had such a lovely flavour. Every bite was a real treat, and I would happily have one again. A fantastic cookie 💗🥰💗
October 21, 2026
Unprompted review
the choc chip cookie I got from the…
the choc chip cookie I got from the test kitchen was really good - please add this to the permanent menu!!!
October 21, 2026
Unprompted review
What a great choice of cupcakes
I bought a choice of cupcakes for my office & everyone was so happy with their cake. They have such a great selection & they are the perfect combination in cake & topping. I love a cupcake that has just the right amount of topping so as not to be sickly & these are the perfect ones. I would highly recommend this company. Plus you always get great service from the staff.
September 30, 2026
Best Customer Service Ever
The Gentleman who works at this location is very helpful, friendly.
He is a star.
October 2, 2026
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The cake was stale
The cake was stale. It tasted like it had been sitting there for over 2 days.
September 6, 2026
Reply from Lola's - Lola's Tottenham Court Road
Hello,
Thank you for taking the time to share your feedback.
I am truly sorry to hear that the vegan cupcake you received tasted stale.
Our cupcakes are always baked fresh baked and the fresh selection is delivered to our stores daily, cupcakes are not kept at the store past the date they are delivered to the shop to ensure you get the freshest possible bakes.
I will be sure to pass your comments on to our bakery team for review.
Please don't hestitate to contact our team directly if you would like to discuss your feedback any further, you can reach us at hello@lolascupcakes.com.
Kind regards,
Cupcakes delicious 😋
Tge best cupcakes I have ever had they just melt in your mouth will be be ordering then again or christmas
September 1, 2026
Lovely kiosk with yummy products
Went to the little kiosk in Tottenham court road. Staff were friendly and recommended their fav to me. I had the Dubai brownie which was not my fav but the next day I had the cookies and cream one which was sublime!
August 27, 2026
Delicious and Fresh
Cannot fault the taste and freshness of these cakes!
Love the Blueberry, carrot, lemon, chocolate.... Spoilt for choice!
July 5, 2026
Lola's cupcakes are the best
Lola's cupcakes are fresh and very tasty I was very happy with my cupcake
May 15, 2026
The quality and taste
The quality and taste. Bezt vegan cakes ever tasted and beautiful too
May 13, 2026
Lola's is always consistent
Lola's is always consistent! Love the loyalty program and the gentleman who served me was lovely :) Cakes taste fantastic as always and the Red Velvet was a banger
May 1, 2026
I always buy cakes from lolas but last…
I always buy cakes from lolas but last time experience was terrible. The cake that i bought was soo sour and not goodat all. Felt like it was no fresh. Spent a lot but not worth it.
April 21, 2026
Reply from Lola's - Lola's Tottenham Court Road
Hi Abi,
Thanks for taking the time to leave your feedback.
I am very sorry to hear you were disappointed with the cupcakes you bought from our Tottenham Court Rd store.
I want to reassure you that we deliver a fresh batch of cakes and cupcakes to our stores every morning.
I am sorry you found your cupcake to have a sour taste and so we can look in to this further please can you email our team at hello@lolascupcakes.com so we can get a few more details to investigate.
We hope to hear from you soon.
Kind regards,
Shona
I was surprised that you didn’t deliver…
I was surprised that you didn’t deliver given the address was above your shop. Also I don’t think the box included the message card that I had requested:
So fairly average all in all.
March 25, 2026
Reply from Lola's - Lola's Tottenham Court Road
Hello,
Thank you for taking the time to give us your feedback and I am sorry for any disappointment experienced.
I can see that your order was placed for collection from one of our stores and the order was delivered to the store ready collection on the date chosen.
With regards to the gift note message being incorrect, please send an email to us on hello@lolascupcakes.com so that we look into this further.
Kind regards,
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