I bought some cakes at the test kitchen at Tottenham Court Road underground station yesterday, I had a Petite Cake (raspberry) which was good, and two lighter bites Lemon and Ricotta and Pistachio loa... See more
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Location
Switch locationTottenham Court Road Underground Station, Oxford Street, Soho, WC1A 1DD London, GB
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See what reviewers are saying
Test kitchen pop.up appeared at the Tottenham Court Road Tube station. Got to try new cakes! The mini chocolate cake was amazing with the perfect ratio of cake to buttercream and covering. The cookie... See more
Love Lola’s. Always the tastiest cupcakes but the new cinnamon bun cookie from the test kitchen was so yummy. The staff were friendly and helpful and the whole experience is worth every penny I paid f... See more
I always loved the Cupcakes. I recently tried the new menu, including the cookies and brownies and I am so impressed! They were fresh, soft and made with very rich chocolate! Quite addictive! Highly r... See more
Company details
About Lola's - Lola's Tottenham Court Road
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Tottenham Court Road Underground Station, Oxford Street, Soho, WC1A 1DD, London, United Kingdom
- 020 4571 7217
4.5
Excellent
148 reviews
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The driver waiting until William had to…
The driver waiting until William had to be woken up!
March 20, 2026
The carrot cake was delicious
The carrot cake was delicious! Everyone loved it, it was very fresh, soft, not too sweet, absolutely delicious !
March 20, 2026
Cake was tasty
Cake was tasty, service was quick, however, I requested a personal note to come with the cake and it did not. Very disappointed because of that.
March 13, 2026
May use AI-assist with repliesRead more
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the cupcakes were excellent
the cupcakes were excellent - but I received them in a brown paper bag, was a little disappointed as there were meant to be a present and should be handed over in the original Lola´s branded bag.
February 26, 2026
Reply from Lola's - Lola's Tottenham Court Road
Hello David,
Thank you for taking your time to share this review.
We are sorry to hear that you were disappointed with the bag used with your order.
While we do typically offer our cupcakes and cakes in boxes and with bags with our Lola's branding, we do occasionally have issues with supply of these items and keep backup bags to hand that may not include this branding so we can be sure to provide a bag still if customers request this.
I will be sure to log your feedback regarding this experience with our team as we do understand the importance for many customers that we provide this extra touch and we do want to make sure we can provide this wherever possible.
If you would like to discuss your feedback with us any further you can always reach our team directly at hello@lolascupcakes.com.
Kind regards,
Sweet treat
I just made an account with lola and the staff were so kind to give me a brownie! Always so good cake
January 14, 2026
Birthday cupcake
This was my birthday cupcake. The lady was rude when I was selecting and then when she put it in the box she knocked off the topping - I said oh youve knocked it off and she looked at me, sealed the box and just gave me the box… no apology or offer of a new cupcake
January 15, 2026
Reply from Lola's - Lola's Tottenham Court Road
Hello,
Thank you for taking the time to provide us with your feedback. I am very sorry for any disappointment experienced on this occasion.
Your feedback has been noted and passed on to the store team management to review to ensure improvements to our service.
If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
Free brownie when you register yourself…
Free brownie when you register yourself and the taste is awesome.
Tastier than I expected ♥️
January 21, 2026
Easy Pickup
Ordered a cake for my partner's b-day and i was delayed to pick up but the team was super helpful and had no issues with my delay.
I ordered a cookies and cream cake and it was lovely! This was my second time ordering a 1kg cake and i will be returning.
December 15, 2025
Amazing service and recommendation
Amazing service and recommendation, you can’t go wrong with Lola’s cupcakes, cakes and the brownies!!!!
December 24, 2025
Horrible customer service
Horrible customer service I wholeheartedly believe i was treated like that because im black the 3 members that served me were horrible karma knows best
December 24, 2025
Reply from Lola's - Lola's Tottenham Court Road
Hello,
Thank you for letting us know what happened when you visited our Tottenham Court Road store.
I am sorry to hear you found the service not to up to our usual standard, and we would like to look into this further.
So that we can investigate this in more depth could you please email hello@lolascupcakes.com.
Once we know more it will allow us to forward this onto the Store's Manager and their Area Manager for review to see how this can be improved in the future.
I hope to hear from you soon.
Best wishes,
Marta
Amazing cupcakes
Always such amazing cupcakes and such great flavours to choose from.
Such lovely friendly staff at Tottenham
Court Road….keep up the good work 😊
November 25, 2025
Good customer service, and good quality
They helpfully, good customer service, taste was really good
November 22, 2025
Great cake and easy to arrange pick up…
Great cake and easy to arrange pick up at the tube station!
November 7, 2025
The Customer Service is always…
The Customer Service is always excellent and the cupcakes are always nice
October 17, 2025
Helpful staff
October 11, 2025
Simply Awesome!
Something about the staff (The lady with the glasses especially, sorry i couldn't catch the name!). that makes us feel welcomed and come back .. Thank you guys! keep up the good work.
August 24, 2025
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