Of course, it's the taste and quality you have maintained so far, along with the packaging and staff behavior at some of your outlets, that are the best. My whole family and I always prefer Lola's cak... See more
Location
Switch locationBridge Street, Westminster Station, SW1A 2JR London, England, GB
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See what reviewers are saying
offers more than just desserts, their cupcakes are masterpieces, with so many flavors of your choice. my favorites are salted caramel and the vanilla. Their cookies are also delicious. The delivery is... See more
Loved that I could follow the cake’s live tracking notifications from NZ which meant I could ensure my son was in the office. He loved the look and flavour of the cake. We ordered the Chocolate Heaven... See more
My father took the delivery, as I was out food shopping with my now wife for our wedding. He said nothing but good things - the delivery went perfectly. The cake itself was amazing. A red velvet with... See more
Company details
About Lola's - Westminster
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Bridge Street, Westminster Station, SW1A 2JR, London, England, United Kingdom
- 44 20 4587 4776
4.4
Excellent
127 reviews
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Love them my granson loves his little…
Love them my granson loves his little spring cake
November 15, 2025
Everything was as expected
Everything was as expected. The delivery on time and the cake very delicious.
November 3, 2025
Best in city
The cupcakes from lola are built different! With my fam, we tried many cupcakes in different coffee shops etc, but the taste of them doesn’t come even close to here. Reccomend it.
October 10, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dry & Overpriced
The delivery was a nightmare, that I had to pay an extra £16.99. I had a conference with global delegates and received an email that the delivery was completed. I went to the reception and delivery bays and nothing there. Several phone calls and emails to no avail. Hour and a half later I got a call that my cake is there. Went to reception to fetch it and the delivery person left it with the security guard. An hour later we opened the cake and I must say that the cake on the inside was dry. Not worth the over £70 I spend at all!
August 16, 2025
Reply from Lola's - Westminster
Hello,
Thank you for taking the time to leave us your feedback.
I’m really sorry to hear about the issues you experienced with your order.
I can assure you that this has since been logged with our transport manager so they can review what went wrong and help prevent this in future.
I’m really sorry to hear that the cake was dry. For the best texture and flavour, we do recommend allowing our cakes to sit at room temperature for at least 2 hours before serving, as this helps them soften and reach their intended consistency.
I will be sure to pass your feedback across to the relevant teams and we will continue to review if we have any similar feedback from your batch.
If you do wish to discuss this further, please feel free to email us on hello@lolascupcakes.com
Best wishes,
Chloe
Everything was delivered on time and to…
Everything was delivered on time and to standards. It made our wedding perfect. Thank you
The vanilla and chocolate cake was wonderful
July 15, 2025
I had a delivery of mini muffins which…
I had a delivery of mini muffins which were delicious. However, you do not sell Gluten Free mini muffins so I purchased two full sized cup cakes from your store at the Westminster jubilee train exit. Unfortunately these were dry and stale.
June 14, 2025
Reply from Lola's - Westminster
Hello David,
Thank you for getting in touch with us.
I am sorry to hear that you found your cupcakes to be dry, I can assure you that these are baked fresh for sale but I will pass this feedback on.
I will be in touch shortly to discuss this further.
Kind regards,
Chris
Amazing wedding cake
We ordered our wedding cake from Lola’s. It was super tasty and all our guests enjoyed it. Highly recommend!
June 1, 2025
Hen Party
I didnt buy these, Tniel brought the fruit mix cupcakes to a Hen Party. OMG, this was the nicest cupcake I have ever tasted. I had the Raspberry cupcake with raspberry cream, it was lush. Next time im passing Romford, I will be popping in and collecting a box to bring home for sure. Absolutely Lush.,
May 30, 2025
Unprompted review
I've been buying your cake for week's I…
I've been buying your cake for week's I hate the fact I have to give an email address that takes time, so usually I don't bother just buy the cakes and go
April 16, 2025
Reply from Lola's - Westminster
Hello Filimon,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you were disappointed with your cake.
I can see that you ordered our vegan & gluten free lemon & raspberry cake.
We do make all of our cakes in batches and we do not seem to have any similar complaints regarding the taste or the decoration from this batch.
If you do wish to discuss your order further, please feel free to email us on hello@lolascupcakes.com
Best wishes,
Chloe
Great service
Easy website, excellent service, unfortunately I didn't get to taste them again , as I send them to my family in the uk . Had the cupcakes and brownies ,excellent xx
March 17, 2025
Fresh and delicious food!
March 4, 2025
Absolutely beautiful cake and delish…
Absolutely beautiful cake and delish too! Delivery was reliable as well.
January 12, 2025
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