Lola's - Westminster Reviews 

127
TrustScore 4.5 out of 5

4.4

Bridge Street, Westminster Station, SW1A 2JR London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Of course, it's the taste and quality you have maintained so far, along with the packaging and staff behavior at some of your outlets, that are the best. My whole family and I always prefer Lola's cak... See more

Rated 5 out of 5 stars

offers more than just desserts, their cupcakes are masterpieces, with so many flavors of your choice. my favorites are salted caramel and the vanilla. Their cookies are also delicious. The delivery is... See more

Rated 5 out of 5 stars

Loved that I could follow the cake’s live tracking notifications from NZ which meant I could ensure my son was in the office. He loved the look and flavour of the cake. We ordered the Chocolate Heaven... See more

Rated 5 out of 5 stars

My father took the delivery, as I was out food shopping with my now wife for our wedding. He said nothing but good things - the delivery went perfectly. The cake itself was amazing. A red velvet with... See more


Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Westminster

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • Bridge Street, Westminster Station, SW1A 2JR, London, England, United Kingdom

  • 44 20 4587 4776

4.4

Excellent

TrustScore 4.5 out of 5

127 reviews

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4.4

All reviews

(127)

6,076 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great cake

Great cake. Only thing I wish the packaging was a little smaller so the cake and box can be placed in the fridge. My LO, myself and family enjoyed the lemon cake. Thank you 😊

August 14, 2024
Rated 5 out of 5 stars

The Taste & Quality

Of course, it's the taste and quality you have maintained so far, along with the packaging and staff behavior at some of your outlets, that are the best. My whole family and I always prefer Lola's cake. The only downside is that you don't have any branches in the South London area, especially in Balham, Tooting, or Wimbledon. It would be more convenient for us if you did. Many thanks for your business.

June 19, 2024
Rated 4 out of 5 stars

Wonky?

Lovely cake but for some reason it was wonky. This normally happens after it’s been left out the fridge, however on this occasion it’s how I received it. Otherwise 5 stars

June 10, 2024
Rated 5 out of 5 stars

Fresh

offers more than just desserts, their cupcakes are masterpieces, with so many flavors of your choice. my favorites are salted caramel and the vanilla. Their cookies are also delicious. The delivery is very fast and it seems like the cupcakes are always freshly baked!

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Love Cakes

The westminster fella was impressive in his customer service. Always the best cup cakes in the city and on the go.

May 7, 2024
Rated 3 out of 5 stars

Not expected

Unfortunately, the vanilla sponge cake ordered on 6th if May didn't get the chance.

April 30, 2024
Lola's - Westminster logo

Reply from Lola's - Westminster

Hello,

Thank you for taking time to share your review with us.

I can see that your order you have placed for delivery on the 6th of May has been delivered to the requested address as per your order details.

I checked in our system, but couldn't find any further communication over phone or email regarding this order.

If you would like to discuss anything further please do get in touch with us at hello@lolascupcakes.com and we will be happy to help.

I hope you have a good rest of your day.

Best wishes,
Marta

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