Lola's - Westminster Reviews 

127
TrustScore 4.5 out of 5

4.4

Bridge Street, Westminster Station, SW1A 2JR London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Of course, it's the taste and quality you have maintained so far, along with the packaging and staff behavior at some of your outlets, that are the best. My whole family and I always prefer Lola's cak... See more

Rated 5 out of 5 stars

offers more than just desserts, their cupcakes are masterpieces, with so many flavors of your choice. my favorites are salted caramel and the vanilla. Their cookies are also delicious. The delivery is... See more

Rated 5 out of 5 stars

Loved that I could follow the cake’s live tracking notifications from NZ which meant I could ensure my son was in the office. He loved the look and flavour of the cake. We ordered the Chocolate Heaven... See more

Rated 5 out of 5 stars

My father took the delivery, as I was out food shopping with my now wife for our wedding. He said nothing but good things - the delivery went perfectly. The cake itself was amazing. A red velvet with... See more


Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Westminster

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • Bridge Street, Westminster Station, SW1A 2JR, London, England, United Kingdom

  • 44 20 4587 4776

4.4

Excellent

TrustScore 4.5 out of 5

127 reviews

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4.4

All reviews

(127)

6,076 reviews in the last 12 months

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Rated 5 out of 5 stars

Very efficient and nice quality…

Very efficient and nice quality personalised cake

Would be nice if you could add a slightly longer iced message. Currently can write Happy Birthday XXX so you need a short name like Dan, Sam or Ava !

November 14, 2024
Rated 5 out of 5 stars

What lovely cupcakes

What lovely cupcakes. We had 4 different flavours and they were all different and tasted fantastic. Well worth a try, you won't regret it. We are visiting from Perth, Western Australia.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Best cake ever tasted

Best cake ever tasted. The chocolate quality is amazing. Not too much cream, just to my liking. Thank you for giving us such fabulous cakes.

September 19, 2024
Rated 2 out of 5 stars

Worst experience of a Salted Caramel cake

I have ordered a salted caramel chocolate birthday cake hoping it would be good as per the reviews. But this was the worst salted caramel dish I have had ever. The cake was over sweet and there was no salted caramel taste at all.
Totally disappointed and would never want to try again.

August 23, 2024
Lola's - Westminster logo

Reply from Lola's - Westminster

Hello Kumud,

Thank you for taking the time to leave this review.

I am sorry to hear that you were not completely happy with your cake.

Our Salted Caramel Cake has a rich chocolate sponge decorated with salted caramel buttercream. The buttercream is made with icing sugar and is our sweetest type of icing.

If you like caramel I would recommend our Caramel Biscuit Cake which filled with Biscoff® biscuit spread, iced with caramel mascarpone. It has a creamy caramel flavour.

For taste complaints please just return your cake to our store or we can organise a collection from your home within 2 days of purchase and we can look into this further for you.

If there is anything else we can help with please email us on hello@lolascupcakes.com

Kind regards,
Shona

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