London Money/Sussex Money Reviews 

156
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, kind, knowledgeable, and deeply supportive throughout the entire home buying and mortgage process. People deeply appreciate how advisors always take the necessary time to explain every single detail clearly, ensuring complete peace of mind from start to finish. Consumers also highlight the remarkable efficiency and exceptionally quick response times that make securing a new home loan completely seamless and entirely stress-free. Clients consistently note that advisors truly go above and beyond, remaining readily available at any time to answer questions and offer reassuring guidance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting they are exceptionally knowledgeable, professional, and... See more

Service

Consumers find service to be exceptionally positive, praising the smooth and stress-free mortgage process.... See more

Customer service

Customers report extremely positive experiences with customer service, praising the high level of... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting quick replies to emails,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt has been supporting us with our first time buying a home. He has been always available, attentive and knowledgable about everything we need. We started a process with one house and had to pull o... See more

Rated 5 out of 5 stars

Peter Callomon was absolutely amazing in helping us secure our mortgage for our dream home. He explained everything so clearly and was always happy to answer any questions we had. Thanks to Peter, we... See more

Rated 5 out of 5 stars

Matt was great in porting our mortgage across to a new property we're buying. He took away all the stress and worries we had and gave us peace of mind that dealing with a professional broker is the se... See more

Rated 5 out of 5 stars

Matt has been helping us with the purchase of our first property and he has made it feel so easy and stress free. Really goes above and beyond and even works outside the normal work hours due to our j... See more


Company details

  1. Mortgage Broker
  2. Income Protection Insurance Company
  3. Term Life Insurance Provider Company

Written by the company

Whether you're a first time buyer, remortgaging or moving home we offer simple smart advice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(156)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Matt had been amazing from day one. Sorted out mortgage and other products for us. He was always available for last minute clarification. Will recommend them for any financial products.

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t thank Matt enough for his amazing…

Can’t thank Matt enough for his amazing job. I highly recommend. He provided best option available, having very clearly understood my requirements, gone through the paperwork quickly and always provided updates promptly.

I have done a new residential buy mortgage and a remortgage, both of which were very good.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Matt was incredible

Matt was incredible!
He did a fantastic job with rapid responses at all times of day. Extreemly knowledgable and helpful on calls oand over email. Could not reccomend enough!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

We can’t thank Cathy enough for all her…

We can’t thank Cathy enough for all her hard work to secure our mortgage.
There were various changes over a long period of time but Cathy adapted to our needs , and nothing seemed to be too much trouble.
Professional, reliable, easy to work with , and generally just a very nice person!

We look forward to working with her again.

Thank You

Chris and Anna (york)

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Matt has been incredibly helpful throughout the entire process. He is extremely knowledgeable, attentive and really cares bout his customers. I would 100% recommend Matt.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

First Time Buyers

Matt was thorough and helpful throughout, as first time buyers, we really appreciated the time and availability he gave to answer all our questions and ensuring we received a great mortgage. Thanks!

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

We have had a brilliant experience with…

We have had a brilliant experience with London Money, particularly our mortgage broker Matthew Williams. Matt was absolutely fantastic across the whole process, especially as we had a few issues with our house move due to external parties. Matt was always there to do what he could to help, even when we needed help outside of his domain. Matt went above and beyond, and we are so grateful that we had him there to help us move house & gain a new mortgage that worked for us. Thanks again to Matt for all the hard work, and I would recommend him being your first point of call if you need anything mortgage-wise.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Cathy has been excellent throughout the…

Cathy has been excellent throughout the whole process, from day one she has worked to get me the best offer possible. No question has been too small and has enabled me to get on the property ladder. I can not thank her enough for all her help, support and encouragement. Will be recommending her to anyone who will listen!

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Matt Williams was incredibly helpful…

Matt Williams was incredibly helpful with our mortgage process. He explained everything clearly, was always responsive and immediately available and made the entire process for us very smooth. We are very happy with the mortgage offer we received and highly recommend his service!

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

James and Martin have been a brilliant…

James and Martin have been a brilliant help. A special thank you to James for the hard work in securing the best deal for mortgage e renewing expired offers multiple times. Friendly, efficient, and very responsive. Extremely supportive during what can be a long and stressful process of purchasing a property, especially for a first time buyer. Definitely recommend and will use their services again!

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Matt was always available for any…

Matt was always available for any questions and put me at ease as a first time solo buyer. Matt provided the best options and kept me informed throughout the whole process.
Definitely recommend if you need mortgage advice/mortgage.
Thank you again for your help!

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Matt Williams is GREAT at what he does

Matt Williams is great at what he does. First and foremost he is the most pleasant person and very easy to speak to. Matt contacted me immediately from my first introduction. He contacted me the same evening and started to get things rolling. Matt is highly efficient and I was thoroughly impressed with his turnaround times. He also makes sure he responds as promised. It is a breath of fresh air with his work ethic and commitment to obtain the best deal. Matt also advises with the best possible route going forward. Matt met with us on a Sunday to show us the different options that I did have to secure a residential mortgage. Subsequently Matt also secured me A BTL mortgage. I would highly recommend Matt.

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage experts

Matthew Williams is all about your mortgage. My goodness the man is on top of his game here. The speed of his work goes hand in hand with his knowledge and experience. I trusted his expertise and I had to do the bare minimum, which is great as let’s face it rates and lenders can be a bit overwhelming to us normal people. In a heartbeat would recommend, and when I need to do this all again Matthew is getting a call. Thank you again

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Matt Williams support has been fantastic!

I highly recommend London Money, and particularly Matt Williams. His service has been fantastic! He has been very professional and supportive throughout the process of obtaining a mortgage, providing insightful views and advice—even during viewings. He is very responsive and always available to clarify doubts and find the best alternatives to meet specific needs. I would recommend him to colleagues and friends.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

David listened to my requirements and helped me identify a suitable product that was much better than anything I could find on the open market. He guided me through every step of the process and ensured that the mortgage completed swiftly and without any problems.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very hands on and attentive help to…

Very hands on and attentive help to secure a mortgage, which was particularly complicated as we were just moving to the UK. We quickly got options on the table and finally were able to secure very competitive rates. Great service!

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Matt Williams

I have had the best service possible from London Money, in particular Matt Williams.

We were recommended him from my sister who recently used Matt’s services, and I couldn’t be more happy that we chose to use him as our mortgage advisor.

Firstly Matt works so hard (maybe too hard!!)! He provided exceptionally fast turn around on every aspect from the mortgage in principle, insurance quotes etc. Much faster than anything we expected!

He also provided clear communication making sure we fully understood everything we were agreeing to, this was through phone calls where he explained everything in detail and prompt response on emails.

Buying a house is very stressful and complicated. However Matt made sure that the process of Mortgage application was stress free and easy!!

I would recommend Matt to everyone snd will certainly use his services in the future if we need to remortgage.

Thank you Matt!

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

I recommend Matthew Williams…

I cannot recommend Matthew Williams highly enough! From start to finish, they provided exceptional support throughout the mortgage process. His expertise, patience, and clear communication made the experience incredibly smooth and straightforward.

Matt took the time to explain every detail, answered all my questions promptly, and went above and beyond to find the best mortgage deal for me.

If you're looking for a knowledgeable and reliable mortgage advisor, I highly recommend Matthew Williams. An absolute pleasure to work with!

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend James and Martin…

I cannot recommend James and Martin enough! From start to finish, they were exceptional! They made the process of buying our first home million times easier and got to know us and understand what we needed from the very start. Highly highly recommend!!!!

January 22, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look