London Money/Sussex Money Reviews 

156
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, kind, knowledgeable, and deeply supportive throughout the entire home buying and mortgage process. People deeply appreciate how advisors always take the necessary time to explain every single detail clearly, ensuring complete peace of mind from start to finish. Consumers also highlight the remarkable efficiency and exceptionally quick response times that make securing a new home loan completely seamless and entirely stress-free. Clients consistently note that advisors truly go above and beyond, remaining readily available at any time to answer questions and offer reassuring guidance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting they are exceptionally knowledgeable, professional, and... See more

Service

Consumers find service to be exceptionally positive, praising the smooth and stress-free mortgage process.... See more

Customer service

Customers report extremely positive experiences with customer service, praising the high level of... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting quick replies to emails,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt has been supporting us with our first time buying a home. He has been always available, attentive and knowledgable about everything we need. We started a process with one house and had to pull o... See more

Rated 5 out of 5 stars

Peter Callomon was absolutely amazing in helping us secure our mortgage for our dream home. He explained everything so clearly and was always happy to answer any questions we had. Thanks to Peter, we... See more

Rated 5 out of 5 stars

Matt was great in porting our mortgage across to a new property we're buying. He took away all the stress and worries we had and gave us peace of mind that dealing with a professional broker is the se... See more

Rated 5 out of 5 stars

Matt has been helping us with the purchase of our first property and he has made it feel so easy and stress free. Really goes above and beyond and even works outside the normal work hours due to our j... See more


Company details

  1. Mortgage Broker
  2. Income Protection Insurance Company
  3. Term Life Insurance Provider Company

Written by the company

Whether you're a first time buyer, remortgaging or moving home we offer simple smart advice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

156 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(156)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reactive, Knowledgeable and Professional

We had an opportunity come up and London Money was recommended to us. We sent an email late on a Friday night, received a reply within 15 minutes and had a call on Sunday morning, We were immediately impressed by the knowledge and service. When we had a minor issue with the lender London Money were quick to get involved and resolve it.

London Money is reactive, knowledgeable and follow-through. I have no hesitation in recommending them,

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent broker, would highly recommend

Cathy and Martin helped us apply for our mortgage as first-time buyers. They have been fantastic throughout the process, very knowledgeable and responsive to our concerns. We wouldn't hesitate to work with them again, could not rate them highly enough!

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Matt has been incredibly helpful

Matt has been incredibly helpful. He was extremely responsive and was able to answer all my questions. Matt was on it with sending over any paperwork and is flexible with appointments. As a first time buyer with no idea what I’m doing he really set everything out for me and didn’t hesitate to answer my questions respectfully and considerately. Would highly recommend to everyone and will be using again when my fixed term is up!

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience through the company with Cathy finding me a great mortgage offer and being able to answer all questions along the way. Was a constant reassuring person throughout the whole process and helped guide me through each aspect of the moving process. A big thank you and highly recommended

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful mortgage advice from James Adkin

James was a great help in securing our mortgage for us. At the time, rates were on the rise, so he talked us through which term suited our current position best and helped us to work out what was feasible and affordable for us to borrow. He was always on hand to help through the process and we will be in touch again when we are due to remortgage. I will be recommending James to friends and family going forward.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Matt truly cares about his clients

Matt was excellent from start to finish.
We came to Matt with a difficult situation and had been told by another broker that we wouldn’t be able to get a mortgage but Matt was determined to get us a great deal, and he did!
Matt was constantly keeping us updated with conversations he’d had with his contacts and talked us through in depth exactly what mortgages he’d found.
I’m so glad we came to him as we are moving to our dream house and it wouldn’t have been possible if we’d taken the first brokers advice.
It’s refreshing to find a mortgage broker who cares and wants the best for his clients. I won't hesitate to recommend him to friends and family in the future.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great thanks to Matt

Matt helped us get a mortgage. He patiently answered all our questions. We highly recommend him to anyone who needs a mortgage.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Matt had helped us in securing the mortgage for this house and he also helped us recently in securing the remortgage for it. He found us the best deals according to our circumstances and quite seamlessly got the mortgage approved. I will highly recommend him for your mortgage needs. Cheers.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Matt

Matt was really helpful in finding the best options and explaining the different choices available to me. He responded quickly to all my questions and was always willing to get on a call to talk through any issues. Would definitely recommend!

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Matt took the stress out of sorting a mortgage

First time using Matt & London Money, and the whole experience was a smooth one.

Matt gave a thorough & professional service, communicated very well, and kept us up to date with every step of the mortgage procedure.

Will be using him again.Highly recommended!

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

In our experience, London Money is an outstanding company. Firstly, James was able to get us a much higher mortgage than we had been able to find ourselves; he went well out of his way to help us secure and keep it, despite two failed purchases; he stayed in contact over the year, walking us through the process step by step. We have been in our new home for almost a year now and we are so grateful for all of his patience and expertise! We will be working with James again the in future.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Jonathan and then Martin both provided a great service from start to finish. They responded to emails quickly and made the entire process a delight.

Martin was friendly to talk to and contacted me quickly when HSBC were about to increase their rates saving me money.

I will be recommending their services to my friends and family and will happily use them again in the future.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

First time using London Money and Matt…

First time using London Money and Matt made it a great experience. His client servicing was first class. He was always available with really clear communication and quick replies to any questions I had.

He made it really easy to understand the different options and positive and benefits or each and always looked to think out of the box.

I have full confidence and trust I secured the best option for me and my family and will definitely be using Matt again.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Referral and collaboration

I had the pleasure of having Matt assist some of my investors with advice on their future investments and portfolio management. The feedback from my clients has been overwhelmingly positive; they felt well-treated and highly satisfied with the guidance they received. As a Real Estate agent, it's crucial to have someone trustworthy to refer my clients to, and Matt has proven to be an exceptional advisor and a genuinely great human being. I am grateful for his expertise and am looking forward to collaborating with him in the future. Thanks, Matt, for your outstanding support!
by Marco Scanu

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Cathy and Martin at London Money are…

Cathy and Martin at London Money are fantastic! Highly professional and slick operation; I found the whole experience of getting an ex-pat mortgage easy and efficient. I found their whole approach to be transparent, organised and response time was excellent. I would highly recommend.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional

Martin and Jonathan offer absolutely outstanding service. They spend time to fully understand your needs and always find the best product for you. Their knowledge and professional approach is matched by their willingness to ensure that everything runs smoothly. I have no hesitation in giving them a 5 Star review and a resounding 100% recommendation.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great advice and support from Matt…

Great advice and support from Matt Williams! Will definitely be using him in the future. Answered all questions we had and was dealing with our case so quickly. Very very helpful and would recommend him to anyone. Thank you Matt!

June 14, 2024
Unprompted review

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