Londonappliances Reviews 

724
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff who go above and beyond to assist. Many people appreciate the efficient delivery and installation, often noting next-day options and careful handling. The quality of the products also receives positive feedback. However, some customers also noted issues with product functionality or initial installation. A few other people also felt that post-sale support was lacking, experiencing difficulties with repairs or receiving no response to their concerns.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising the outstanding... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, often highlighting the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

London appliances were beyond fantastic, I usually use my kitchen supplier / builders merchants to supply all of my appliances. This time I thought I would try and save some money and try th... See more

Rated 5 out of 5 stars

Excellent service from start to end. We were desperate to get our American fridge freezer delivered and installed in our basement flat. Other companies rejected our order. After an online video assess... See more

Rated 5 out of 5 stars

Just signed up to trust pilot to leave a review for these guys! Bahawal, thank you for all your help! I was confused trying to decide my appliances for my newly built kitchen and Bahawal helped me pic... See more

Rated 5 out of 5 stars

These guys were absolutely amazing. Answered the phone super-quick, called me back, made excellent recommendations, delivered next day, on time as they said they would. I had to replace a very old int... See more


Company details

  1. Appliance Store
  2. Electronics Company
  3. Electronics Store

About Londonappliances

Written by the company

About us


For over 20 years Londonappliances have delivered electrical goods to over 100,000 satisfied customers, being in London gives us the edge when it comes to a speedy service, not only are we quick but we offer quality goods at great prices. Many retailers attempt to wow their clientele with cheap prices. Well, we offer great prices accompanied with a fantastic service.


Expert Installation

We offer Expert installation services the very next day for all home appliances, from Gas Cookers to Built-in Appliances we’re able to have your appliance fitted and running on a day of your choosing 7 days a week.



Being London’s largest retailer of home appliances means we stock a massive amount and variety of stock; we know how important a quick service is that’s why we’re able to offer next day delivery for orders before 9pm.


Knowledgeable staff

Safe to say, our staff know everything about appliances from dimensions to the quality of any home appliance. Being centred in London allows us to know how awkward some kitchens can be, we also understand how popular built-in appliances are in London, we can professionally install integrated units with ease and always upon delivery.


We know London.

Not every delivery is easy. All of our drivers are trained to be able to go up to the 4th floor without a lift, meaning we can offer a service no one else is willing to do. No lift, no problem! 


Speedy Service

We’ve kept our customer base within one city, this means we’re always around the corner. We’ve got the edge when it comes to a quick service.

Our commitment to you

We're working constantly to ensure all prices listed on our site are the best, this may not always be the case which is why we are happy to price match all legitimate competitors. We offer an excellent service whilst maintaining the best price, Communication is key, we make sure to update yourself on every step leading to your delivery.

Contact us

For sales and enquiries give us a call on 02030519780 for customer service you can call our team on 02077391004, or should you wish to see us in person visit our main branch or depot, 334 Bethnal green road E2 0AG or 28 Fowler road IG6 3UT respectively.

Feel free to send us an email on info@londonappliances.com to answer all queries.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

724 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(724)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Washer-dryer

Ibrahim and Saj fitted a new washer dryer for me - very friendly and efficient service, thank you.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a cooker from LondonAppliances…

I bought a cooker from LondonAppliances for a great price. They offer a free delivery which is a real bonus. I had to wait a couple of days longer as the first appliance arrived slightly damaged, however it has been replaced without a single question. Hats down for their delivery team as I'm on a second floor without a lift.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The sales guy on the phone suggested a better alternative to my original choice. The delivery team turned up on time, took my old fridge out and installed the new one - friendly and helpful. I'd recommend them anytime.

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely Shocking Company Avoid

I have had a terrible time with London Appliances. I ordered a fridge freezer in January 2024. It was delivered damaged - both doors scratched and dented. I called and after 3 months they finally arranged for a Hoover engineer to visit. The engineer came and said that the damage was such the appliance needed replacing. A number was issued by Hoover to arrange this. London Appliances have refused to honour this and after months and months of chasing them I have got absolutely no where. So a year later I have a fridge freezer that is a stand alone and remains badly damaged and condemned by Hoover. London Appliances are the most unethical and dreadful company I have ever dealt with

January 15, 2025
Unprompted review
Londonappliances logo

Reply from Londonappliances

Hi,

We’re truly sorry to hear about the experience you've had with your order. This is certainly not the level of service we strive to provide, and we completely understand your frustration.

We would like to investigate this further and resolve the matter for you. Could you please provide your order details by emailing our customer service team at cs@londonappliances.com? We’ll make it a priority to look into this and work towards a resolution as quickly as possible.

We appreciate your patience and hope to get this sorted for you.

Best regards,
Jonathan
Customer Service Team
London Domestic Appliances UK Ltd

Rated 5 out of 5 stars

Sam and his colleague were extremely…

Sam and his colleague were extremely efficient, friendly and professional. The speed at which they installed the fridge, the tidiness and everything in between was outstanding. Couldn’t recommend them enough

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company

My Washing Machine was delivered the next day and installed quickly and easily by the delivery driver.

Altogether a good experience

February 20, 2025
Unprompted review
Rated 4 out of 5 stars

Next day delivery

I had next day delivery and they were only 15 mins. late. Two pleasant guys delivered. Communication was good so I always knew what was happening.

February 18, 2025
Unprompted review
Londonappliances logo

Reply from Londonappliances

Thank you for your review! We’re glad to hear that the communication was clear and that you had a positive experience with our delivery team. We apologize for the slight delay but appreciate your understanding. If you need any assistance in the future, we’re always here to help. Thanks again for choosing us!
London Appliances Team

Rated 3 out of 5 stars

The order placement was smooth but..

The order placement was smooth.

I paid for delivery and removal of packaging. Unfortunately, I didn’t realise till later that the contractors had simply left the packaging outside next to the bins.
So I feel ripped off.

February 15, 2025
Unprompted review
Londonappliances logo

Reply from Londonappliances

Hiya,
Thank You so much for your review,
We are very sorry to have not completed part of your order; please contact us on cs@londonappliances.com, with your order details, so that we can assist
Thank You,
London Appliances Team

Rated 5 out of 5 stars

Fantastic service, highly recommend

There were so many things that made this purchase great>
1) The website was easy to navigate and very helpful in its content. The steer on delivery times was very helpful as was the comprehensive information provided about products. Completing the purchase was very straightforward as well.
2) I was incredibly impressed that an accounts handler followed up because the system did not have a booking slot for me. What fantastic customer service that was (thank you Aadil). I felt really listened to and my need for prompt delivery was understood and facilitated. I am incredibly grateful for that call.
3) The installation was great as well. I was called in advance. The installers arrived within the time slot. The installation was done swiftly, professionally, but in a genuinely friendly manner, and with all queries answered.
Altogether a great service and I wouldn't hesitate to order and install through London Appliances again.

February 11, 2025
Unprompted review

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