Londonappliances Reviews 

724
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff who go above and beyond to assist. Many people appreciate the efficient delivery and installation, often noting next-day options and careful handling. The quality of the products also receives positive feedback. However, some customers also noted issues with product functionality or initial installation. A few other people also felt that post-sale support was lacking, experiencing difficulties with repairs or receiving no response to their concerns.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising the outstanding... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, often highlighting the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

London appliances were beyond fantastic, I usually use my kitchen supplier / builders merchants to supply all of my appliances. This time I thought I would try and save some money and try th... See more

Rated 5 out of 5 stars

Excellent service from start to end. We were desperate to get our American fridge freezer delivered and installed in our basement flat. Other companies rejected our order. After an online video assess... See more

Rated 5 out of 5 stars

Just signed up to trust pilot to leave a review for these guys! Bahawal, thank you for all your help! I was confused trying to decide my appliances for my newly built kitchen and Bahawal helped me pic... See more

Rated 5 out of 5 stars

These guys were absolutely amazing. Answered the phone super-quick, called me back, made excellent recommendations, delivered next day, on time as they said they would. I had to replace a very old int... See more


Company details

  1. Appliance Store
  2. Electronics Company
  3. Electronics Store

About Londonappliances

Written by the company

About us


For over 20 years Londonappliances have delivered electrical goods to over 100,000 satisfied customers, being in London gives us the edge when it comes to a speedy service, not only are we quick but we offer quality goods at great prices. Many retailers attempt to wow their clientele with cheap prices. Well, we offer great prices accompanied with a fantastic service.


Expert Installation

We offer Expert installation services the very next day for all home appliances, from Gas Cookers to Built-in Appliances we’re able to have your appliance fitted and running on a day of your choosing 7 days a week.



Being London’s largest retailer of home appliances means we stock a massive amount and variety of stock; we know how important a quick service is that’s why we’re able to offer next day delivery for orders before 9pm.


Knowledgeable staff

Safe to say, our staff know everything about appliances from dimensions to the quality of any home appliance. Being centred in London allows us to know how awkward some kitchens can be, we also understand how popular built-in appliances are in London, we can professionally install integrated units with ease and always upon delivery.


We know London.

Not every delivery is easy. All of our drivers are trained to be able to go up to the 4th floor without a lift, meaning we can offer a service no one else is willing to do. No lift, no problem! 


Speedy Service

We’ve kept our customer base within one city, this means we’re always around the corner. We’ve got the edge when it comes to a quick service.

Our commitment to you

We're working constantly to ensure all prices listed on our site are the best, this may not always be the case which is why we are happy to price match all legitimate competitors. We offer an excellent service whilst maintaining the best price, Communication is key, we make sure to update yourself on every step leading to your delivery.

Contact us

For sales and enquiries give us a call on 02030519780 for customer service you can call our team on 02077391004, or should you wish to see us in person visit our main branch or depot, 334 Bethnal green road E2 0AG or 28 Fowler road IG6 3UT respectively.

Feel free to send us an email on info@londonappliances.com to answer all queries.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

724 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(724)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer care

Great customer care, plus the two lovely delivery men Mihail and Zaprayn who delivered plus installed my new washing machine were amazing and extremely helpful.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round service and product

Excellent all round service and delivered product. I was really pleased to have knowledgeable staff who were very helpful and patient and there was no pressure selling to buy beyond my needs. I was able to check the cost of my washing machine was price matched and to use my voucher code. I ordered it on Saturday and it arrived first thing this morning (Monday). It fitted as promised and I have tested it ready for first wash. The delivery guys were professional and really helpful too, especially as I was installing myself.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Superb Service

Great service on the phone paying for the product and installation service first class also!

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

What a gem of company with wonderful…

What a gem of company with wonderful people. They could not have been more efficient. The order was painless and even when there was in issue with removing my dishwasher ( it had been glued in)! they sorted it no problem. Nothing seemed too much. And Bux and his comedy side partner were simply the best when installing.. so happy a company still exists like this. its exactly what retail should be, but sadly so rare these days. You feel heard and respected. Not just another order number. Please don’t get too big and turn into an evil corporation! Thanks again.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

The appliances are very competitively priced, the people are refreshingly friendly and helpful and the service is fast and efficient. Excellent.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend!

I had an excellent experience with London Appliances from start to finish. Ordering a new washing machine was incredibly straightforward—their website was clear, easy to navigate, and offered a great selection at competitive prices.

What really stood out was their customer service. Delivery was prompt, and the installation service was seamless. The engineers were punctual, professional, and efficient—they had everything up and running in no time, and they even took my old machine away without any hassle.

It’s rare to find a company that delivers on both quality and service, but London Appliances truly exceeded my expectations. I wouldn’t hesitate to recommend them and will definitely be using them again!
Special shout out to Z, Saj for installing my machine - super quick, and Jordon for such a great customer experience.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Needed an Oven Quick!

Needed an oven quick, 72 hours turnaround. No delivery charge like most of the others, competitive price, great communication and time window for delivery, very helpful team brought oven straight to required area. Would highly recommend this company 👏🏻

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I highly recommend using London Appliances. I accidentally ordered the wrong washing machine (!). After I emailed, they resolved the issue within hours and *still* fulfilled next-day delivery. The two delivery guys were on time, friendly and removed the old appliance with no fuss.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

This company has been brilliant

This company has been brilliant. They had next day delivery available. Text sent the night before and everything happened as planned. Would highly recommend them. Very efficient and always glad to get it done quickly.

March 8, 2025
Unprompted review
Rated 4 out of 5 stars

Good in parts

The staff were friendly and polite and that is important. I can't say they were efficient, however. I was assured they would tell me the evening before delivery what time they would arrive but that did not happen and I had to telephone them. In spite of my giving them my full address with the postcode, they went to an address with the same nsmed street in another part of London. And they left scuff marks on the floor from the appliance they were removing. I am not sure these can be removed. So 4 stars is as far as I can go.

March 6, 2025
Unprompted review
Rated 4 out of 5 stars

Great service from the delivery drivers…

Great service from the delivery drivers and all carried up to the kitchen. Only downside is that they left polystyrene and plastic on the drive and not take it with them.

March 3, 2025
Unprompted review
Londonappliances logo

Reply from Londonappliances

Thank you for your feedback! We're glad to hear you were pleased with the service from our delivery drivers. We sincerely apologize for the oversight with the packaging materials. We strive to leave every home as clean as we found it, and we'll make sure to address this with our team to prevent it from happening again. Please note that we do not take packaging away, but we will ensure this is communicated clearly moving forward. Thanks for bringing this to our attention, and we hope to serve you even better next time!
London Appliances Team

Rated 4 out of 5 stars

Very good service, low prices

I purchased a Hotpoint washing machine from London Appliances on Wednesday.

Their prices are low and they include installation and removal of your old machine at a very reasonable price.

Both of the delivery guys, Ibrahim and Saj, were very friendly and chatty (considering it was after 8pm on a Saturday night) and they were quick and very efficient.

I shall definitely use London Appliances again.

March 1, 2025
Unprompted review
Londonappliances logo

Reply from Londonappliances

Thank you so much for your fantastic review! We're thrilled to hear that you were happy with both the pricing and the service. Ibrahim and Saj will be especially pleased to know they made a positive impression, even on a Saturday night! We truly appreciate your kind words and look forward to serving you again in the future. Thanks for choosing London Appliances!
London Appliances Team

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