London appliances were beyond fantastic, I usually use my kitchen supplier / builders merchants to supply all of my appliances. This time I thought I would try and save some money and try th... See more
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Review summary
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Excellent service from start to end. We were desperate to get our American fridge freezer delivered and installed in our basement flat. Other companies rejected our order. After an online video assess... See more
Just signed up to trust pilot to leave a review for these guys! Bahawal, thank you for all your help! I was confused trying to decide my appliances for my newly built kitchen and Bahawal helped me pic... See more
These guys were absolutely amazing. Answered the phone super-quick, called me back, made excellent recommendations, delivered next day, on time as they said they would. I had to replace a very old int... See more
Company details
About Londonappliances
Written by the company
About us
For over 20 years Londonappliances have delivered electrical goods to over 100,000 satisfied customers, being in London gives us the edge when it comes to a speedy service, not only are we quick but we offer quality goods at great prices. Many retailers attempt to wow their clientele with cheap prices. Well, we offer great prices accompanied with a fantastic service.
Expert Installation
We offer Expert installation services the very next day for all home appliances, from Gas Cookers to Built-in Appliances we’re able to have your appliance fitted and running on a day of your choosing 7 days a week.
Being London’s largest retailer of home appliances means we stock a massive amount and variety of stock; we know how important a quick service is that’s why we’re able to offer next day delivery for orders before 9pm.
Knowledgeable staff
Safe to say, our staff know everything about appliances from dimensions to the quality of any home appliance. Being centred in London allows us to know how awkward some kitchens can be, we also understand how popular built-in appliances are in London, we can professionally install integrated units with ease and always upon delivery.
We know London.
Not every delivery is easy. All of our drivers are trained to be able to go up to the 4th floor without a lift, meaning we can offer a service no one else is willing to do. No lift, no problem!
Speedy Service
We’ve kept our customer base within one city, this means we’re always around the corner. We’ve got the edge when it comes to a quick service.
Our commitment to you
We're working constantly to ensure all prices listed on our site are the best, this may not always be the case which is why we are happy to price match all legitimate competitors. We offer an excellent service whilst maintaining the best price, Communication is key, we make sure to update yourself on every step leading to your delivery.
Contact us
For sales and enquiries give us a call on 02030519780 for customer service you can call our team on 02077391004, or should you wish to see us in person visit our main branch or depot, 334 Bethnal green road E2 0AG or 28 Fowler road IG6 3UT respectively.
Feel free to send us an email on info@londonappliances.com to answer all queries.
Contact info
Radiant House, Fowler Road, IG6 3UT, London, United Kingdom
- 02030519780
- info@londonappliances.com
- londonappliances.com
4.4
Excellent
724 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 24 hours
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No delivery
Ordered fridge waited until 6.45 p.m. but no show then received call saying it was damaged and they would
deliver tomorrow. However, on the site there is no more stock available so how can they be delivering a new fridge. Appalling service. Asked for refund would not use again. I don't know how they knew the fridge was damaged as it wasn't even delivered.
May 23, 2025
Unprompted review
Reply from Londonappliances
Thank you for reaching out and sharing your concerns. We sincerely apologise for the inconvenience caused by the delay and the confusion regarding your fridge order.
To help us investigate this matter further and provide you with a prompt resolution, could you please reply with your full details including your order number, contact information, and any additional information you feel relevant?
We take your feedback seriously and want to ensure this is resolved to your satisfaction as quickly as possible.
Thank you for your understanding, and we look forward to hearing from you soon.
Kind regards,
London Appliance Team
Responsive
Needed to chase a delivery date but when agreed they called in advance and resolved an issue within 15mins. 👍
May 21, 2025
Unprompted review
Reply from Londonappliances
Thank you for your feedback! We appreciate your patience during the delivery process and are glad to hear our team was able to resolve the issue quickly once everything was confirmed. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch. 👍
— The London Appliance Team
Manage my expectations with professionalism.
Despite a misunderstanding about delivery days, London Appliances handled it with professionalism and kept me updated to manage expectations. I think this is the most important part of customer service, and combined with the best price I could fine, that included free delivery, these guys deserve 5*.
May 17, 2025
Unprompted review
Reply from Londonappliances
Thank you for the wonderful review and for highlighting what matters most in customer service — clear communication and managing expectations. We're glad we could resolve the delivery misunderstanding to your satisfaction and that you were happy with both our pricing and service. We truly appreciate your 5-star rating and look forward to serving you again in the future!
— The London Appliance Team
First time of using, would use again…
I ordered over the phone and the person I spoke to was very helpful and professional. As stated by, them we received the message the day before delivery confirming the time slot. Our order arrived on time, undamaged. I would certainly use this company again and the bonus is free delivery.
May 8, 2025
Unprompted review
Reply from Londonappliances
Thank you for your kind review! We're delighted to hear that you had a smooth and positive experience from the moment you placed your order to the final delivery. It’s great to know our team was helpful and that everything arrived on time and in perfect condition. We truly appreciate your support and look forward to serving you again in the future — with free delivery, of course!
— The London Appliance Team
Delivered on time installed quickly and…
Delivered on time installed quickly and well friendly and polite no complaints
May 8, 2025
Unprompted review
Reply from Londonappliances
Thank you for your feedback! We're glad to hear everything went smoothly with your delivery and installation. It's great to know our team was friendly and efficient — we appreciate your support and hope to assist you again in the future!
— The London Appliance Team
Reply from Londonappliances
Thank you for your review! We're pleased to hear you found the service easy and quick. We appreciate your support and look forward to serving you again!
— The London Appliance Team
Delivery didn't show up and they "can't…
Delivery didn't show up and they "can't guarantee it will be delivered" on the rearranged date.
Waited at home until 7:45pm to then be told that my washing machine delivery would not be made today and that they needed to rebook. Delivery day was booked over a week ago. When rebooking, I was advised that they can't provide booking slots on individual days but I'd be given a estimate slot on the day and therefore had to pick a day that I knew I was working from home all day. When I picked a day and asked if they could guarantee delivery that day, they said they could not.
May 7, 2025
Unprompted review
Reply from Londonappliances
Dear Anon,
Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience and the inconvenience caused by the missed delivery.
We understand how frustrating it must have been to wait all day, only to be informed late in the evening that your washing machine would not be delivered. This certainly falls short of the standard of service we aim to provide.
While we do our best to meet all scheduled delivery windows, unforeseen issues such as vehicle breakdowns or route delays can sometimes occur. That said, we fully appreciate your time is valuable.
Your comments have been passed to our logistics team so we can continue to improve our communication and service reliability. If there is anything further we can do to assist or to help make up for the inconvenience, please don’t hesitate to contact us directly.
Kind regards,
Bonnie
Customer Support
Very smooth experience and great…
Very smooth experience and great customer service
May 7, 2025
Unprompted review
Reply from Londonappliances
Thank you for your kind words! We're delighted to hear you had a smooth experience and that our customer service met your expectations. We truly value your feedback and hope to serve you again soon!
— The London Appliance Team
Couldn't be more pleased
Couldn't be more pleased. London Appliances had the washing machine I was interested in at a good price. It was delivered and installed on a bank holiday, during the time slot specified. Men who fitted the machine, couldn't have been more professional.
May 5, 2025
Unprompted review
Reply from Londonappliances
Thank you so much for your wonderful feedback! We're thrilled to hear you were pleased with both the product and the service — especially on a bank holiday. It’s great to know our team delivered and installed the washing machine professionally and on time. We truly appreciate your support and hope to serve you again in the future!
— The London Appliance Team
London Appliances highly recommended
London Appliances offers a wide range of products, is very price competitive and delivered a new washing machine when they said they would. Very easy to get in touch with them, too. Even by phone!
Technicians Mihail and Zaprayn delivered, installed, tested the new machine, and removed the old one in no time. They're professional, punctual and tidy. win-win.
First time using London Appliances and likely not the last. I also order white goods for work, so will look to them when next in the market.
May 2, 2025
Unprompted review
Reply from Londonappliances
Thank you for your detailed and positive review! We’re delighted to hear that you found our product range competitive and our communication accessible — even by phone. Mihail and Zaprayn will be pleased to know their professionalism and efficiency made such a great impression. It’s wonderful to have earned your trust for both personal and work-related purchases. We look forward to assisting you again in the future!
— The London Appliance Team
Washing machine
I was very happy with my purchase and my experience with this company. They delivered my washing machine on a bank holiday in the time frame they gave me the night before. The two delivery guys could not have been more helpful I had a problem disconnecting my old machine and they just got on a done it even though that was not part of my agreement with them. Unfortunately I didn’t get the guys name. Brilliant company to deal with.
May 6, 2025
Unprompted review
Reply from Londonappliances
Thank you so much for your kind words! We’re delighted to hear you had a positive experience with your purchase and delivery, especially on a bank holiday. We’ll be sure to pass on your praise to the delivery team for going above and beyond to help with disconnecting your old machine. It means a lot to us that you found dealing with London Appliances to be brilliant, and we look forward to assisting you again in the future!
— The London Appliance Team
Fantastic service ordered a washing…
Fantastic service ordered a washing machine on thursday at 2pm and delivered 6.45 am on friday First class and the price was very good
May 2, 2025
Unprompted review
Reply from Londonappliances
Thank you for your fantastic feedback! We’re delighted to hear your washing machine arrived so quickly and that you were happy with both our service and pricing. We look forward to serving you again soon!
— The London Appliance Team
Strongly recommended
Keenest on price for removal/recycling & installation against obvious competitors (Currys, AO), machine price the same as. Guys called ahead to say when they'd arrive & came bang on time. They could not have been more careful taking our old machine out & putting the new one in, efficiently and cheerfully. In all a great service experience.
April 30, 2025
Unprompted review
Reply from Londonappliances
Thank you for your kind review! We’re pleased to hear you found our pricing competitive and appreciated the care and efficiency of our team during removal and installation. It’s great to know the service met your expectations and made for a positive overall experience. We look forward to assisting you again in the future!
— The London Appliance Team
Very good service and very good…
Very good service and very good customer service and support
April 26, 2025
Unprompted review
Reply from Londonappliances
Thank you for your positive feedback! We’re glad to hear you were happy with our service and customer support. We appreciate your kind words and look forward to serving you again!
— The London Appliance Team
Customer Service is appalling.
The installers who fitted my integrated refrigerator damaged the fitted kitchen door. The company, when shown the damage, informed me that "accidents happen" and they do not expect perfection from their fitters. The company has accepted that they are liable to pay damages, but has only offered me one tenth of the amount to which I am entitled. They have refused several attempts to reach an amicable settlement.
Update: When the damaged door was replaced by another company [at my own expense] I was told that part of the frig is missing in that there should have been covers over the bolts holding the frig door to my kitchen cupboard. I asked London Appliances to send me these missing parts and was sent the wrong part [a bracket for a Beko frig]. After some correspondence I was told that this part had been sent as a gesture of good will and I would now have to contact Hotpoint direct or buy the missing covers myself from another company.
April 26, 2025
Unprompted review
Reply from Londonappliances
Hi There, Thank you so much for your review. Please kindly email us on cs@londonappliances.com, with more information, so we can assist. Thank You, London Appliances Team
Many thanks to the Bonnie & the team…
Many thanks to the Bonnie & the team for organizing a washing machine replacement. Easily contactable, good service and delivered as promised
April 21, 2025
Unprompted review
Knowledgeable about dishwashers
Knowledgeable about dishwashers. Very helpful and efficient.
April 17, 2025
Unprompted review
Amazing next day service
I ordered a washing machine at 10pm and it was delivered the next day! Lovely installation guys, very respectful in my home
April 16, 2025
Unprompted review
Fantastic customer service
Fantastic customer service. Polite, accommodating. Recommending them to all my friends
March 22, 2025
Unprompted review
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