London Building Supplies Reviews 

58
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TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 5 out of 5 stars

Absolutely superb service. My card got declined multiple times and locked due my own error, Ravi from LBS called me to inform me what was happening and aided me to a swift resolve and prompt delivery... See more

Rated 1 out of 5 stars

Insufficient information on their website to order online and can't speak to anyone to place an order. Have called 6 times over a period of 3 days and just get a call service saying they will call b... See more

Rated 5 out of 5 stars

I recently ordered and received wall insulation for my extension. Upon receiving it, I messaged them as I initially thought the supplied quantity was short. However, turns out it was my fault complete... See more

Rated 5 out of 5 stars

Ordered insulated plasterboard from London Building supplies as they had good pricing, lowest delivery thresholds and offered the quickest delivery. Goods turned up on expected delivery date and dri... See more

Company details

  1. Building Materials Supplier

Written by the company

London Building Supplies harness decades of experience and knowledge in the building materials industry to bring your local merchant into the online arena. We offer market leading rates direct to your site whilst also providing first class customer service. Our lines are open 24 hours a day; 365 days a year – always there to support your project. With distribution hubs across the UK & offer all the leading brands, our aim is to offer the best quality products at the lowest rates with great service.


Contact info

4.0

Great

TrustScore 4 out of 5

58 reviews

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No recent history of asking for reviews

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4.0

All reviews

(58)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Richard B

Shopped around, best price for materials with the speed of delivery I needed. Excellent customer service throughout, phone calls to confirm delivery before and on the day. Will definitely use again!

August 12, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and Reliable Service!

Professional, efficient and great communication. I highly recommend London Building Supplies, my experience from placing an order to delivery was complete streamlined. I will be using London Building Supplies again!

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

Customer service

I recently ordered and received wall insulation for my extension. Upon receiving it, I messaged them as I initially thought the supplied quantity was short. However, turns out it was my fault completely I had miscounted. I wanted to post a review because although I was completely wrong, the customer service was excellent. They immediately addressed it and explained where I was wrong. Unfortunately, good customer service seems rare nowadays so this was well worth a post. Many thanks

August 3, 2023
Unprompted review
Rated 2 out of 5 stars

something doesnt seem correct

London Building Supplies and Building Insulation are same company, same website but it doesnt say registered company number, except when you check Building Insulation. Same person answers the phone but cannot help with anything and directs to email support.
Price seems very good, but feel wary about making an order with a company not transparent about its organisation.

May 3, 2023
Unprompted review
London Building Supplies logo

Reply from London Building Supplies

Hi Zed

We have recently purchased and re-launched London Building Supplies website. We operate under Construction Limited (company number 13759864). Builders Insulation is part of the group also.

I understand it was an oversight by our web developers to not put our company information on & I have been told this will be solved by tomorrow.

Thank you for pointing our low prices, it’s something we’re passionate about keeping, as we love our customers getting a good deal! To do this, we utilise technology such as email and what’s app to be more efficient with our time- this keeps prices low.

I do hope in the near future, once our company registration number is on the website, you will give us a try.

Regards

Nimesh

Rated 5 out of 5 stars

Great pricing on Knauf & RWA

Great pricing on Knauf, PIR and RWA, My previous supplier canceled on me last minute and they sorted me out just before Bank holiday... Life savers!

April 4, 2023
Unprompted review
Rated 1 out of 5 stars

I have done my order on the 2nd of…

I have done my order on the 2nd of December 2022.
I have paid delivery £75 to arrive on the 6th of December.
I have called 5th times 08000541109 to ask when will be delivered. I had been asking same question about every time ( order number, address delivery, name, phone number and email address). Every time and their excuses will write down your message and deal with it.
I do not had my order even today.
No follow up with me ever.
I want my money back.
Hopefully now someone will take me serious.
I know I am really disappointed and will not trust you to sort anything.
But I will go further.

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. i requested a two-day delivery, received a phone call and was offered a delivery next day. Very helpful and good advice on building products.

October 20, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely superb service

Absolutely superb service. My card got declined multiple times and locked due my own error, Ravi from LBS called me to inform me what was happening and aided me to a swift resolve and prompt delivery. These guys are very competitive and the service was A1. Cannot fault them.

November 28, 2021
Unprompted review

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