Londonsupplements Reviews 145

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the competitive pricing and the wide selection of products available. Many also appreciate the promptness of the delivery service and the overall ease of the ordering process, often expressing satisfaction with the quality of the items received. However, some people were dissatisfied with certain aspects of their experience. A portion of customers reported issues with delayed or missing deliveries, and a few encountered problems with damaged or incorrect products upon arrival. There were also instances where reviewers expressed frustration with the company's response to their concerns, particularly regarding refunds or product quality.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery. While some reviewers praised the great... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the speedy and prompt... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report positive... See more

Price

Users describe positive interactions with price. Many customers praise the great and reasonable prices... See more

Quality

Clients share ambiguous opinions on quality. Some customers praise the great quality of products, noting that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was happy to find the product I wanted at a good price and have it delivered in a reasonable time, despite being quite a big parcel. I'll definitely use London Supplements again.

Rated 4 out of 5 stars

This is one of the numerous times I have ordered the same product ie Protein Powder. So happy with the product. The delivery took a little longer than usual but hey ho… its all good

Rated 4 out of 5 stars

Value for money, it mixes well and tastes nice, although it is a little on the sweet side for my liking. Delivery is always swift and on point.

Rated 5 out of 5 stars

Customer service is great! Got a phone call regarding my order, there was a slight problem which was explained, sorted, then delivery arrived within 2 days! Good, efficient service. Thanks a lot!... See more



Contact info

3.5

Average

TrustScore 3.5 out of 5

145 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Will recommend

Website has good products for reasonable price, and the delivery time is amazing too, will be ordering again from you

November 16, 2024
Unprompted review
Rated 1 out of 5 stars

Order arrived promptly but the packs…

Order arrived promptly but the packs inside were ripped. After having sent the pictures with the packs clearly inside the box they had the cheek to suggest that two tightly packed 4.5 kg packets of whey protein would only be damaged if the box they arrived in was damaged.
Never ordering from their again

Jay

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service. RUDE customer service.

Terrible service, SHAMBOLIC RUDE customer service.

Placed and order online on a Thursday night, was supposedly processed Friday. Delivery supposedly within 3-5 working days. Tracking vai their chosen service (Yodel) consistently says 'still with sender'.

No delivery by day 4, tracking still says 'still with sender', resulting in telephone call after looking for their telephone number online because nobody answers the number on their website. Was told it would reach by Day 5.

No delivery by Day 5, still says 'still with sender' resulting in 2nd call. Was told they would have to raise it with Yodel, and I would get an email by Monday, 9 days after. NO Email.

Goods finally deliverered on day 7, no apology, no explanation, no email. When I called on day 9 asking for explanation, was told my previous emails were never received. When I offered to resend it I was told 'there was no point'.

As a first time customer of this rubbish company, it will also be my last. May you never waste your time and and money on these unprofessional, rude, useless people.

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

Product arrived damaged

Product arrived damaged. I contacted customer service straight away by email. Sent another 2 emails with pictures. Tried to contact company on mobile number. No reply in 4 days. Customer service is joke. Never again.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Good value

I ordered these for my grandson and he was most impressed so no doubt Nanny will be ordering some more.Thank you.

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish communication

There was a delay with the delivery and it took 3 days for London supplements to reply on track and trace . They actually replied after the delivery arrived. Not great service unfortunately.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting service.

Disgusting service. Complete disregard for clients. I bought vitamins, but two weeks have passed and I have neither vitamins nor money. Looks more like a scammer's office.

August 12, 2024
Unprompted review

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