Londonsupplements Reviews 145

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the competitive pricing and the wide selection of products available. Many also appreciate the promptness of the delivery service and the overall ease of the ordering process, often expressing satisfaction with the quality of the items received. However, some people were dissatisfied with certain aspects of their experience. A portion of customers reported issues with delayed or missing deliveries, and a few encountered problems with damaged or incorrect products upon arrival. There were also instances where reviewers expressed frustration with the company's response to their concerns, particularly regarding refunds or product quality.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery. While some reviewers praised the great... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the speedy and prompt... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report positive... See more

Price

Users describe positive interactions with price. Many customers praise the great and reasonable prices... See more

Quality

Clients share ambiguous opinions on quality. Some customers praise the great quality of products, noting that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was happy to find the product I wanted at a good price and have it delivered in a reasonable time, despite being quite a big parcel. I'll definitely use London Supplements again.

Rated 4 out of 5 stars

This is one of the numerous times I have ordered the same product ie Protein Powder. So happy with the product. The delivery took a little longer than usual but hey ho… its all good

Rated 4 out of 5 stars

Value for money, it mixes well and tastes nice, although it is a little on the sweet side for my liking. Delivery is always swift and on point.

Rated 5 out of 5 stars

Customer service is great! Got a phone call regarding my order, there was a slight problem which was explained, sorted, then delivery arrived within 2 days! Good, efficient service. Thanks a lot!... See more



Contact info

3.5

Average

TrustScore 3.5 out of 5

145 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product

Great product, easy to navigate site, good range of products available, safe and secure delivery.
Very pleased.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Very good

Very good array of supplements available, the owner is always pleasant and helpful in the store.

August 3, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Everything was okay apart from slow delivery. When I cancelled my subscription. They still took my money and didn't deliver any more protein bars.

Had to put a merchant block with my bank and raise a dispute to get money back. I called them and the guy hung up on me immediately.

June 1, 2024
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Bad customer service. I am still trying to understand the lack of care I received from London Supplements' customer service. Even when I managed to get in touch, the customer service rep I spoke with could have been more unhelpful. They seemed disinterested in resolving my problem. I am still awaiting a response to my second email; it's been seven days.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

London Supplements motivates me

I like the friendly service, the chats and their honesty. is not a shop that will just sell you stuff for sake of selling, but instead they sell you items as per your like and needs and they give good advise. the team is so much more clued up on supps. and accessories than Im. Glad to be going to London Supplements for shopping (and when items not in stock they happily refund...how lovely :-)

May 18, 2024
Unprompted review
Rated 1 out of 5 stars

Delayed delivery.

I ordered products over one week ago and it still haven't been sent. I sent email with advice when it gonna be sent - no respond. I needed ASAP, I still don't know when it gonna be sent.

May 13, 2024
Unprompted review

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