Long Eaton Appliance Company Reviews 

1,022
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 417 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and friendly, offering excellent advice and guidance. The service, from sales to efficient delivery and installation, is frequently described as outstanding, with many appreciating the care taken. People are also very satisfied with the extensive range and quality of products, often finding competitive prices and great deals. However, some customers experienced issues with delivery, including significant delays, a lack of clear communication regarding delivery dates, and receiving damaged items.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting clear and polite communication... See more

Service

People report positive experiences with service, consistently highlighting the efficiency, friendliness, and... See more

Product

Customers consistently note positive experiences with product, often highlighting the extensive range of... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive pricing and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not only did you give us a fantastic deal on our new Rangemaster your service was excellent. Gareth was so helpful and obliging in his detailed information re delivery etc. time scale and what was req... See more

Company replied

Rated 5 out of 5 stars

Long Eaton Appliances were freindly, efficient, extremely knowledgeable and swift to help us choose and fit our new refrigerator. Richard fitted the fridge and did a super job. We'll return for all o... See more

Rated 5 out of 5 stars

We recently bought an oven and a dishwasher from Long Eaton Appliances. They guided us thought the various products in their showroom, and found us two that were the most suitable for us. In both case... See more

Company replied

Rated 5 out of 5 stars

Everybody from Long Eaton Appliances from sales to delivery drivers were on point. Sales very knowledgeable about the products and 2 delivery drivers sent to bring the equipment in. Good competitive... See more

Company replied


Company details

  1. Appliance Store

Written by the company

We are a family owned appliance and kitchen company, located in the historic town of Long Eaton, Nottingham. We have been trading for over 25 years and in that time, we have amassed extensive knowledge on the large number of appliance brands and kitchens we sell. In addition to our product knowledge, we have many staff members who have been with us for 20+ years! This ensures you are engaging with dedicated experts. As well as being a large appliance seller, we also design and fit fully project managed kitchens. Our team works tirelessly to ensure our clients leave us feeling we have created their dream kitchen. We are also a certified Which Trusted Trader, meaning we are a trustworthy company you can rely on, giving our customers the reassurance that we have been endorsed by a highly respected consumer organisation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,022)

406 reviews in the last 12 months

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Rated 5 out of 5 stars

5* experience

This company offered the best price and the best service. They kept me informed about delivery status and it arrived exactly when it was meant to. I would highly recommend this company

March 10, 2026
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Rated 5 out of 5 stars

Good, personal service

Michael took the time to identify the right product for our requirements and the price was great. Can’t fault the service.

April 18, 2026
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Rated 5 out of 5 stars

Great Price

Great Price. Delivery by company themselves and very accommodating.

March 24, 2026
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Rated 5 out of 5 stars

Awesome, Professional, Family Business

This is genuinely a family business that greets you with warmth and care from the moment you walk in the door. I was helped by James who organised me a SMEG fridge freezer for a really great price given I took a model off the shop floor.

Reg and Sean delivered my fridge and again the degree of professionalism and warmth shown by both in delivering my new fridge had all the Hallmarks of exactly why you should pick a local family business over large corporates

I would happily use Long Eaton Appliance company again in a heartbeat

May 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Great communication

Great communication
Great price
Delivered when they said

May 1, 2026
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Rated 5 out of 5 stars

Perfect experience from start to…

Perfect experience from start to finish. Easy to order, delivered on a day to suit, and the guys who delivered it were superb. Wouldn’t hesitate to purchase from this company again. Oh, we are highly delighted with the dishwasher as well!

March 20, 2026
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Rated 5 out of 5 stars

Excellent company

Excellent communication really helpful staff delivery service top notch

April 29, 2026
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Rated 5 out of 5 stars

The company were very helpful

The company were very helpful, efficient and knowledgeable. My 'fitter' Richard, was competent and efficient. The service all round from Long Eaton Appliances was very good.

May 14, 2026
Unprompted review
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Rated 5 out of 5 stars

An efficient company that were easy and…

An efficient company that were easy and reliable to deal with. The price of the appliance was competitive. Delivery by Sean and Ollie was careful, courteous and very punctual.
A very satisfied customer.

May 15, 2026
Unprompted review
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Rated 5 out of 5 stars

I was searching for built in ovens and…

I was searching for built in ovens and a hob. I realised that this firm had a showroom an hour away from me. Upon telephoning I was greeted by the friendly voice of Michael. He was very helpful with technical advice and emailed a reasonable quote. From then I decided I wanted to buy from this firm and went to the showroom to see the product finish. The atmosphere there was very friendly indeed. I subsequently made the order and today - less than four weeks later - I’ve received the goods. Sean and Reg the delivery drivers kept me informed throughout , delivering on time.

May 13, 2026
Unprompted review
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Rated 5 out of 5 stars

We went to the show room spoke to the…

We went to the show room spoke to the staff they helped us with what we wanted placed order 2 weeks later got phone saying it was being delivered free of charge the two delivery drivers were very polite and helpful double checked to make sure it would fit fantastic service highly recommended. Paul & Karen Derby

April 11, 2026
Unprompted review
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Rated 5 out of 5 stars

A good experience. Would recommend.

Had a good experience with this company. Given good service when first researching for a fridge replacement and went back to them online some months later to order. Polite and friendly staff on phone, in emails and when delivering. New fridge delivered today up 15 outside steps with no problem. Old fridge taken away for recycling. Reg and Sean made the delivery in a timely way and reassured us that the packaging and old fridge would be recycled responsibly.

May 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Reg and Shaun went above and beyond to…

Reg and Shaun went above and beyond to deliver my cooker, not the easiest of access but these guys bossed it, overall experience was amazing from ordering to delivery, plenty of updates. Take note bigger companies, this is how buying on the internet should be done. Long Eaton appliances get 5***** from me :)

May 5, 2026
Unprompted review
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Reply from Long Eaton Appliance Company

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